Associate Account Coordinator Jobs in Georgia (NOW HIRING)

Associate Account Services Coordinator

Location: Alpharetta, GA

Work Arrangement: 100% Onsite

Contract Duration: 6 Months

Pay Rate: $19–$20/hour W2

Schedule: Monday–Friday, standard business hours

Position Overview

We are seeking an Associate Account Services Coordinator – Open Enrollment to provide administrative, account support, and customer service assistance within the Account Services team.

In this role, you will support internal and external customers by processing account and benefit-related requests, maintaining accurate account information, researching and resolving issues, and assisting with open enrollment activities. You will work closely with Account Services Coordinators and Account Managers to ensure client requests are handled accurately and timely.

This is a 6-month onsite contract opportunity in Alpharetta, GA.

Key Responsibilities

• Support the processing of customer requests, including benefit summaries, administrative changes, contact updates, and other account-related requests.
• Maintain an understanding of customer benefit structures, products, and plan designs to accurately process administrative and non-rated changes.
• Review and maintain accurate account data within internal systems.
• Collaborate with internal departments to gather information for client presentations, reports, inquiries, and issue resolution.
• Research account and customer issues using available systems and workflows and communicate resolutions to the appropriate parties.
• Interpret information from internal departments and provide clear, concise responses to external customers.
• Assist with open enrollment meetings and activities, including preparation and customer support.
• Occasionally assist with or deliver presentations to customers onsite or through virtual platforms such as Microsoft Teams and Zoom.
• Support special projects and other administrative responsibilities as assigned.
• Maintain confidentiality when handling customer, account, and benefits-related information.
• Meet deadlines while maintaining a high level of accuracy, professionalism, and customer service.

Required Qualifications

• High school diploma or GED required.
• 3+ years of relevant experience in sales, account management, client services, customer support, insurance, benefits administration, or a related field preferred.
• Strong administrative and organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Excel and general Microsoft Office applications.
• Comfortable using Microsoft Teams and Zoom for meetings and presentations.
• Strong written and verbal communication skills.
• Excellent customer service and follow-through.
• Strong attention to detail and ability to work accurately with different types of data.
• Ability to research issues, identify solutions, and communicate information clearly.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to maintain confidentiality and handle sensitive customer information professionally.

Preferred Qualifications

• Experience in health, dental, or employee benefits insurance.
• Experience supporting open enrollment activities or meetings.
• Familiarity with benefit summaries, Summary Plan Descriptions (SPDs), service guarantees, or contractual language.
• Knowledge of dental products, services, and terminology.
• Familiarity with Current Dental Terminology (CDT) codes.
• Experience working in account services, insurance operations, benefits administration, or client account management.

What We're Looking For

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working with data and account information. You should be able to communicate professionally with both internal teams and external customers, manage multiple requests simultaneously, and follow through to ensure issues are resolved accurately and on time.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.