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Assistant Workers Comp Jobs in Illinois (NOW HIRING)

Cunningham Children's Home

Benefits Specialist

Urbana, IL · On-site

$49K - $73K/yr

... as leave and workers comp programs. What We're Looking For * Detail-oriented and organized ... Employee Leaves: Assist with leave requests while ensuring compliance with policies, FMLA, and ...

Cunninghamhome

Benefits Specialist

Urbana, IL · On-site

$60 - $78/hr

... as leave and workers comp programs. What We're Looking For * Detail-oriented and organized ... Employee Leaves: Assist with leave requests while ensuring compliance with policies, FMLA, and ...

Cunningham Children's Home

Benefits Specialist

Urbana, IL · On-site

$23.63 - $35.44/hr

... as leave and workers comp programs. What We're Looking For * Detail-oriented and organized ... Employee Leaves: Assist with leave requests while ensuring compliance with policies, FMLA, and ...

The Robison Group

Surveillance Investigator

Joliet, IL

$25 - $30/hr

Alpine Intel is dedicated to innovation across the property, auto, liability, and workers comp ... Testify to the collected facts obtained in any hearing or court of law as needed. * Assist other ...

EssilorLuxottica

Assistant Manager

Gurnee, IL · On-site

Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability ... working relationship with doctors • Promotes team compliance to all policies • Performs ...

Essilor

Assistant Manager

Gurnee, IL · On-site

Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability ... positive working relationship with doctors Promotes team compliance to all policies Performs ...

Always Underground Inc

CPA Staff Accountant

Joliet, IL · On-site

$55K - $70K/yr

Other duties include preparation and coordination of year-end audit , acquire competitive bids for commercial insurance, assist with worker's comp audit and insurance budget, and corporate ...

NSG Group

OCCUPATIONAL HEALTH NURSE

Ottawa, IL · On-site

$78K - $97K/yr

Provide certain EH&S training (i.e. bloodborne pathogen, first aid provider, etc.). * Assist the EH ... Manage the Workers Comp and Non-occupational case program. Manage FMLA, Short Term and Long-Term ...

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Captive Experience Specialist

Gallagher

Rolling Meadows, IL • Remote

Full-time

Posted 16 days ago

Key responsibilities

  • Maintain and manage the centralized escalation log and tracking tools

  • Ensure all escalation documentation is complete, accurate, and up to date

  • Track service level agreements (SLAs), response commitments, and followup deadlines

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

218th of 315 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview
Role Summary
 
The Captive Escalation Specialist provides the operational foundation for the captive escalation and complaint management program. This role is responsible for ensuring escalations are accurately tracked, documentation is complete, deadlines are monitored, and followups are executed consistently.
 
By managing the daytoday operational details, this role enables the Manager to remain focused on client leadership, issue resolution, and service quality.

How you'll make an impact
Primary Responsibilities
  • Maintain and manage the centralized escalation log and tracking tools
  • Ensure all escalation documentation is complete, accurate, and up to date
  • Track service level agreements (SLAs), response commitments, and followup deadlines
  • Schedule and coordinate focused response or resolution checkpoints as needed
  • Proactively identify and escalate stalled or atrisk matters
  • Coordinate responses and information gathering across RMs, supervisors, and managers
  • Support escalation trend analysis and data preparation
  • Assist with training logistics, materials, and coordination
  • Support development and maintenance of:
    • Captive and member “Who’s Who” reference materials
    • Resource guides and job aids
    • Email rules, colorcoding, and standardized response workflows

About You

Required: Bachelor's degree; Workers Comp claims experience, 3-5 years relevant claims handling experience,  in addition to proficiency in MS Office applications, and related claims and business software.
Preferred: Previous auditing experience in addition to extensive liability claims background, captive claims experience preferred and strong process management skills.
Behaviors: Strong analytical and organizational skills. Excellent interpersonal, written and verbal communication skills. Ability to interpret customer needs and handle to conclusion. Ability to work independently and establish priorities.

#LI-NZ1

#LI-REMOTE

#GBTopJob


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required: Bachelor's degree; Workers Comp claims experience, 3-5 years relevant claims handling experience,  in addition to proficiency in MS Office applications, and related claims and business software.
Preferred: Previous auditing experience in addition to extensive liability claims background, captive claims experience preferred and strong process management skills.
Behaviors: Strong analytical and organizational skills. Excellent interpersonal, written and verbal communication skills. Ability to interpret customer needs and handle to conclusion. Ability to work independently and establish priorities.

#LI-NZ1

#LI-REMOTE

#GBTopJob

Education:UNAVAILABLEEmployment Type: FULL_TIME

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