Assistant Tour Leader Jobs (NOW HIRING)

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Summary

Responsible for assisting the Studio Tour Driver Manager with managing the Studio Tour Driver staff, Teamsters - Local 399, also includes managing the day-to-day operation of the Studio Tour.

Essential Functions

• Assist the Manager in hiring, training and development of Teamsters Local 399 driver staff.
• Responsible for managing all employees by setting work expectations and leadership standards. Offering consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
• Develop and implement programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation of vehicle accidents and response to guest and employee concerns.
• Oversee employee reviews and counseling to ensure all guidelines and policies are followed.  Encourages employee development and participate in employee interviews for Lead and Seasonal Supervisor positions.
• Work closely with other unions B-192, Studio Guides and Studio Tour Ambassadors.
• Coordinates and maintains the daily tour route while working with other departments such as Lower Lot, Special Events and Technical Services.
• Serve as designated duty manager for the daily studio tour operation, weekly as scheduled.
• Assists in creating, maintaining and supporting the labor and non-labor budgets.
• Review and approve all hourly staff time and attendance forms for accuracy.
• Provide daily summary of day-to-day operations.
• Work closely with garage personnel on tram and vehicle maintenance.
• Develop and drive programs to build a culture of driver technical proficiency and safety.
• Ensure staff is in compliance with associated DOT, California Ride Safety, and other regulatory requirements.

Qualifications/Requirements

• High school education required
• Minimum 3 years of operations management experience in transportation, theme park or hospitality industry, including experience in guest service.
• Valid state driver’s license
• Must be available to work on weekends, holidays and nights as required
• Need to be a quick thinker with the ability to make sound decisions.

Desired Characteristics:

• Two or four year college degree preferred, or equivalent work experiences required
• Excellent written and oral communication skills to effectively communicate with all levels of the organization
• Thorough knowledge of MS Excel, Work and PowerPoint
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter

Additional Requirements:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,304 - $80,000.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.