Full Time Tour Leader Jobs (NOW HIRING)

Why Hershey:
At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day.
Job Location: Hershey, PA
Hourly Pay Rate: $17.50 or more based on experience
Minimum Age: 18 years of age or older
Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays
Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.
This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.
Hershey's Chocolate World Tour Ride Senior Area Coordinator supports the chocolate making Tour Ride attraction inside Hershey's Chocolate World. This includes collaborating with cross-functional teams to ensure all operational aspects are executed flawlessly and that each guest has an exceptional experience within the attraction. This position requires a focus on exceptional customer service and expects the Senior Area Coordinator to be approachable, courteous, and knowledgeable about our products, be able to clearly communicate with guests and assist them with questions, as well as provide general information to guests with a high level of professionalism. This position will perform other related duties in the Attractions Department to meet business needs.
Major Duties/Responsibilities:
Day-to-day operations of Tour Ride to include operators and VIP attendants
Act as a main point of contact for the Tour Ride
Train team members on protocol and operational procedures
Maintain training guide for new Tour Ride employees
Keep team members and leaders informed about the Tour Ride operation
Partner with the Scheduling Team to ensure proper staffing levels
Partner with Attractions leaders to problem solve guests' issues that arise within the Tour Ride attraction
Partner with Warehouse to order supplies
Partner with Groups and Events staff to ensure proper staffing for Tour Ride seasonal events
Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:
Excellent verbal and written communications and customer-service skills
Must be able to perform all duties on the Tour Ride including duties of the VIP Attendant and Tour Ride Operator
Must be comfortable with public speaking
Strong attention to detail
Ability to react quickly and remain calm and professional in special/crisis situations
Ability to interact with large groups
Ability to handle multiple tasks
Ability to be productive in fast-paced environment
Strong computer skills in Word, Excel, Power Point, and Outlook
Process improvement oriented
Must be approachable, showing that our guests are our priority
Must initiate contact with our guests by being courteous and greeting them with a smile
Must be willing to listen to our guests and provide for their needs
Must provide a genuine Thank You to every guest
Minimum Education and Experience Requirements:
Education: High school diploma or GED equivalent is required
Experience: 1 year of customer service and relevant ride experience is required
This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.
To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.