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Assistant Telecommunications Administrator Jobs (NOW HIRING)

BLDG SVC 32 B-J

Telecommunications Specialist

Manhattan, NY · On-site

$100K - $110K/yr

  • Medical

  • Retirement

... * Assist with call flow validation, queue configuration updates, phone setup, and testing ... Administer Microsoft Teams Calling and related voice services, including user configuration, number ...

Kforce Technology Staffing

Senior Voice Administrator

San Antonio, TX · On-site

$78K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Telecommunications carrier coordination, including telephone number porting, service provisioning ... * Assist with Microsoft Teams Calling operational support, including user requests, device ...

Self Help

Network Administrator

Durham, NC · Remote

Plan, recommend and assist in the design of infrastructure systems, including ERP,Cloud, on ... Troubleshoot and resolve all IT data/cloud/telecommunication/etc. related problems. Perform other ...

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Assistant Telecommunications Administrator information

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$26K

$68.2K

$136.5K

How much do assistant telecommunications administrator jobs pay per year?

As of Aug 13, 2026, the average yearly pay for assistant telecommunications administrator in the United States is $68,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by an assistant telecommunications administrator, and how can they be managed effectively?

Assistant Telecommunications Administrators often encounter challenges such as managing multiple network issues simultaneously, adapting to rapidly evolving technologies, and ensuring system uptime. Effective time management and prioritization are key to addressing urgent incidents while maintaining routine maintenance. Regular communication with IT teams and end users also helps in resolving problems efficiently and staying updated on network performance. Continuous learning and professional development are essential for keeping up with new equipment and protocols.

What is an assistant telecommunications administrator?

Assistant Telecommunications Administrators support the management and maintenance of an organization's telecommunications systems, such as phone networks, internet connectivity, and related hardware. They help ensure reliable communication services by assisting with troubleshooting, system updates, and equipment installations. These professionals often work under the supervision of a lead administrator, handling daily operational tasks and responding to user issues. Their role is essential for keeping communication systems efficient, secure, and up to date.

What is the difference between Assistant Telecommunications Administrator vs Telecommunications Technician?

AspectAssistant Telecommunications AdministratorTelecommunications Technician
CredentialsAssociate's or Bachelor's in IT, Telecommunications, or related field; certifications like CompTIA Network+High school diploma or equivalent; technical certifications often preferred
Work EnvironmentOffice settings, administrative tasks, system oversightFieldwork, installation, maintenance of telecom equipment
Employer & Industry UsageTelecom companies, IT departments, large organizationsTelecom service providers, network installation companies
Common Search & ComparisonFocuses on administrative support and system managementFocuses on technical installation and troubleshooting

The Assistant Telecommunications Administrator typically handles administrative and oversight tasks within telecom systems, requiring more office-based work and higher-level certifications. In contrast, Telecommunications Technicians focus on hands-on installation, maintenance, and repair of telecom equipment. Both roles are essential in the telecom industry but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as an assistant telecommunications administrator?

To thrive as an Assistant Telecommunications Administrator, you need a solid understanding of telecommunications systems, networking principles, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with telecom management software, VoIP systems, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong problem-solving skills, attention to detail, and effective communication are vital soft skills in this role. These competencies ensure reliable network performance, timely troubleshooting, and efficient collaboration with users and technical teams.
What cities are hiring for Assistant Telecommunications Administrator jobs? Cities with the most Assistant Telecommunications Administrator job openings:
What are the most commonly searched types of Telecommunications Administrator jobs? The most popular types of Telecommunications Administrator jobs are:
What states have the most Assistant Telecommunications Administrator jobs? States with the most job openings for Assistant Telecommunications Administrator jobs include:
Assistant Telecommunications Administrator jobs near you

Central Office Telecommunications Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

Re-posted 11 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Central Office Telecommunications Technician to support a major national laboratory. 

The successful candidate will support the daily operations, maintenance, and troubleshooting of Avaya telecommunications systems, Avaya voicemail platforms, GPON-based voice services, and supporting voice network infrastructure within the central office environment.

Responsibilities
  • Support, maintain, and troubleshoot Avaya telephony systems, including station provisioning, trunk configuration, call routing, and system performance monitoring.
  • Administer and support Avaya voicemail systems, including voicemail mailbox setup, auto-attendant configuration, and voicemail troubleshooting.
  • Support and troubleshoot voice services delivered over GPON infrastructure, including coordination with network teams to resolve voice service issues impacting GPON customers.
  • Utilize ServiceNow and CAIRS ticketing systems to manage work orders, service requests, incident response, and customer support activities.
  • Respond to and resolve telecom service issues affecting voice services, including SIP trunks, PRI circuits, GPON voice services, call routing, and voicemail functionality.
  • Utilize telecommunications monitoring, diagnostic, and management tools provided by the organization to monitor system health, alarms, and performance of Avaya and related telecom systems.
  • Maintain familiarity with additional monitoring platforms, operational tools, and telecom support systems used to support the Avaya voice environment.
  • Assist with troubleshooting voice network infrastructure, including connectivity issues, VLAN configuration, and VoIP performance impacting voice communications.
  • Support installation and maintenance of telecommunications equipment within the central office environment, including racks, patch panels, cross-connects, and telecom hardware.
  • Assist with telecommunications infrastructure projects, including system deployments, equipment installations, system upgrades, and technology migrations.
  • Participate in system implementation, testing, and cutover activities related to telecommunications infrastructure and voice services.
  • Document troubleshooting actions, configuration updates, and operational activities within ServiceNow, CAIRS, and internal documentation systems.
  • Collaborate with telecom engineers, network teams, field technicians, and vendor support teams to maintain telecommunications system reliability.
  • Maintain documentation for telecommunications systems, operational procedures, and troubleshooting guides to support team knowledge sharing and operational continuity.
  • Follow organizational documentation standards to ensure consistency, accuracy, and completeness of operational records.
  • Other duties as assigned by the customer.
Qualifications
  • AS/AA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
  • Ability to obtain and maintain DOE Security Clearance
  • Must be US Citizen

Required Skills:

  • Avaya Telephony Systems (Avaya Aura, Communication Manager, IP Office)
  • Avaya Voicemail Systems
  • GPON Voice Infrastructure
  • VoIP Technologies (SIP, PRI)
  • Voice Network Infrastructure (Switching, VLANs, QoS)
  • Telecommunications Monitoring & Diagnostic Tools
  • ServiceNow Ticketing System
  • CAIRS Work Order and Support System
  • Central Office Telecommunications Equipment and Infrastructure

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1

Employment Type: FULL_TIME

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