Luminance is looking to hire into its Support function: this team act as the first response to ... to assist further * Having a comprehensive understanding of the product * Understanding the ...
Luminance is looking to hire into its Support function: this team act as the first response to ... to assist further * Having a comprehensive understanding of the product * Understanding the ...
The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: Troubleshooting system, software ...
The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: Troubleshooting system, software ...
The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...
The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
... * Assist customers with deployment and configuration across Windows, Linux, cloud, and ... Product Support, or Technical Support Engineering. * Experience supporting enterprise SaaS ...
... * Assist customers with deployment and configuration across Windows, Linux, cloud, and ... Product Support, or Technical Support Engineering. * Experience supporting enterprise SaaS ...
... assist support teams Provide effective and timely communication to support teams Document issues ... Technical Support Engineer Mandatory Requirements This position requires fluent writing and ...
... assist support teams Provide effective and timely communication to support teams Document issues ... Technical Support Engineer Mandatory Requirements This position requires fluent writing and ...
... * Assist customers with deployment and configuration across Windows, Linux, cloud, and ... Product Support, or Technical Support Engineering. * Experience supporting enterprise SaaS ...
... * Assist customers with deployment and configuration across Windows, Linux, cloud, and ... Product Support, or Technical Support Engineering. * Experience supporting enterprise SaaS ...
Senior Technical Support Engineer
Plano, TX · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Plano, TX · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Dallas, TX · On-site
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Dallas, TX · On-site
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Technical Support Engineer
Dallas, TX · On-site
The creation of documented solutions for both internal and external support web-pages Qualifications * Familiarity with cooperate network infrastructures * Experience with one or more of Operating ...
Technical Support Engineer
Dallas, TX · On-site
The creation of documented solutions for both internal and external support web-pages Qualifications * Familiarity with cooperate network infrastructures * Experience with one or more of Operating ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Technical Support Engineer (Integrations)
Austin, TX · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Technical Support Engineer (Integrations)
Austin, TX · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Assistant Technical Support Engineer information
What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?
| Aspect | Assistant Technical Support Engineer | Technical Support Engineer |
|---|---|---|
| Required Credentials | Associate degree or equivalent, certifications like CompTIA A+ | Bachelor's degree often preferred, relevant certifications |
| Work Environment | Entry-level support, supervised tasks, team-based | More independent troubleshooting, client interaction |
| Employer & Industry Usage | IT service providers, tech companies, hardware vendors | Similar industries, often with more complex issues |
The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.
What does an assistant technical support engineer do?
An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and ensuring user issues are resolved efficiently.
What are the most commonly searched types of Technical Support Engineer jobs in Texas? The most popular types of Technical Support Engineer jobs in Texas are:
$75K/yr
Full-time
Re-posted 4 days ago
Job description
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.
Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment.
A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.
This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real 'people person' with critical thinking skills and a desire to solve problems.
- Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
- Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
- Having a comprehensive understanding of the product
- Understanding the individual use cases and needs of each customer
Requirements
- Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
- Excellent interpersonal and communication skills, both verbal and written
- Desire to work in a customer-facing role
- Highly-detail oriented with a problem-solving attitude
- Organised with excellent time management skills with an ability to prioritise effectively
- Experience with customer-facing activities is desirable, but not essential
- Prior experience of eDiscovery is desirable, not but essential
Benefits
Compensation - in the range of $75,000 per annum.