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Assistant Reservations Manager Jobs in Virginia (NOW HIRING)

The Jefferson Hotel

Reservations Supervisor

Richmond, VA

$17.50 - $18.50/hr

Previous hotel reservations or front office experience required; supervisory experience preferred ... Manage group block inventory and ensure accuracy of room counts and availability. * Assist with ...

Hyatt

Reservation/Rooms Controller

Tysons Corner, VA · On-site

$20 - $22/hr

Control Clerks must also assist in the guest registration process and communication of hotel ... Key Responsibilities Reservations Management * Process new reservations received through phone ...

U-Haul

Reservation Manager

Richmond, VA

$12.77 - $14/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Herndon, VA · On-site

$12.77 - $14/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Herndon, VA · On-site

$12.77 - $14/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Portsmouth, VA · On-site

$12.77 - $14/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Portsmouth, VA · On-site

$12.77 - $14/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Salamander Hospitality

Reservations Agent

Middleburg, VA · On-site

$20/hr

Maintain detailed guest records using the OPERA Property Management System (PMS). * Assist with group reservations, rooming lists, and billing updates. * Coordinate with Front Office, Conference ...

U-Haul

Reservation Manager

Richmond, VA · On-site

$12.77 - $14/hr

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

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Assistant Reservations Manager information

See Virginia salary details

$28.8K

$59.3K

$108.1K

How much do assistant reservations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for assistant reservations manager in Virginia is $59,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $69,400.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What are popular job titles related to Assistant Reservations Manager jobs in Virginia?

For Assistant Reservations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Assistant Reservations Manager jobs in Virginia look for?

The top searched job categories for Assistant Reservations Manager jobs in Virginia are:

What cities in Virginia are hiring for Assistant Reservations Manager jobs?

Cities in Virginia with the most Assistant Reservations Manager job openings:

Assistant Reservations Manager jobs near you

Reservations Supervisor

The Jefferson Hotel

Richmond, VA

$17.50 - $18.50/hr

Full-time

Re-posted 28 days ago

Job description

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department, under the direction of the Revenue Manager. This role is responsible for supervising reservation activity, supporting and training team members, and ensuring a seamless guest experience from the initial booking through arrival. The ideal candidate is detail-oriented, guest-minded, and thrives in a fast-paced, collaborative environment where accuracy, communication, and service excellence are essential.

This position requires flexibility, including the ability to work weekends and holidays. Schedules and days off vary weekly depending on hotel occupancy.

Key Requirements

  • Availability: Must be available to work any day of the week, including weekends and holidays. Must be flexible to work any time between: 8:30 AM – 9:00 PM, with daily schedules subject to change
  • Experience: Previous hotel reservations or front office experience required; supervisory experience preferred.
  • Leadership: Ability to supervise, train, and support Reservations Agents while maintaining department standards.
  • Communication: Strong verbal and written communication skills with a professional, guest-focused approach.
  • Detail-Oriented: High level of accuracy in reservation processing, inventory management, and reporting.
  • Systems Knowledge: Comfort working with multiple interfacing systems and reporting issues as needed. Knowledge of Infor a plus.

Duties & Responsibilities

  • Oversee the daily operations of the Reservations Department and supervise Reservations Agents.
  • Train new reservations team members and support ongoing development and performance standards.
  • Assist with incoming reservation calls, email inquiries, and processing online reservations.
  • Resolve guest concerns and complaints related to reservations in a prompt and professional manner.
  • Manage daily arrivals and ensure all guest preferences and special requests are communicated and fulfilled.
  • Monitor all interfacing systems and report technical issues to the IT Manager.
  • Process Travel Agent commissions and complete OTA reconciliations accurately and timely.
  • Input and manage group room block reservations in coordination with the Revenue Manager and Sales Department.
  • Manage group block inventory and ensure accuracy of room counts and availability.
  • Assist with management of online rates and room availability in the absence of the Revenue Manager.
  • Support forecasting and sales reporting responsibilities when the Revenue Manager is unavailable.
  • Maintain cross-training as a Front Desk Agent to assist operations as needed.
  • Uphold The Jefferson Hotel’s service standards in all guest and internal interactions.

Qualifications

  • Prior experience in hotel reservations, front office, or related hospitality operations required.
  • Supervisory or leadership experience preferred.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Proficiency with hotel reservation systems and Microsoft Office; familiarity with revenue or distribution systems preferred.
  • Professional demeanor, reliability, and ability to work collaboratively across departments.

Why Work Here

At The Jefferson Hotel, you’ll be part of a team dedicated to delivering gracious, personalized service in one of Richmond’s most iconic hospitality environments. We foster a supportive and professional workplace where teamwork, attention to detail, and guest satisfaction are valued. Team members enjoy opportunities for growth and development, along with competitive pay, employee meals, parking, and uniforms provided.

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