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Assistant Reservations Manager Jobs in Ohio (NOW HIRING)

IHG

Coordinator Group Reservations

Cleveland, OH · On-site

$19/hr

Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site ... Communicate any outstanding guest requests or issues to management that may require additional ...

The Melting Pot

Assistant Manager

Columbus, OH · On-site

$50K - $60K/yr

... servers, server assistants and busser Solve service problems Opening and Closing Shift ... Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily ...

The Melting Pot

Assistant Manager

Columbus, OH

$50K - $60K/yr

... servers, server assistants and busser Solve service problems Opening and Closing Shift ... Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily ...

The Melting Pot

Assistant Manager

Columbus, OH · On-site

$50K - $60K/yr

... servers, server assistants and busser Solve service problems Opening and Closing Shift ... Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily ...

Actalent

Outage Planner

Johnstown, OH

$33 - $57.69/hr

Manage multiple outage planning reservation scenarios simultaneously. * Assist in securing future outage reservations for upcoming projects. * Assist in prioritizing outage reservations to optimize ...

SUZU ATH LLC

Assistant General Manager

Cincinnati, OH · On-site

$75K - $85K/yr

Assistant General Manager Assistant General Manager Location: Suzu Cincinnati * Madisonville ... Lead or co-lead pre-shift meetings that align the team on reservations, VIPs, menu changes, service ...

SUZU ATH LLC

Assistant General Manager

Cincinnati, OH · On-site

$75K - $85K/yr

Assistant General Manager Location: Suzu Cincinnati · Madisonville, Cincinnati, OH 45227 Status ... Lead or co-lead pre-shift meetings that align the team on reservations, VIPs, menu changes, service ...

Courtyard

Assistant General Manager

Columbus, OH · On-site

$45K - $55K/yr

Assistant General Mangager Reports To: General Manager The Assistant General Manager (AGM) is ... Review incoming reservations, pre-block rooms with special requests, and coordinate with ...

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Assistant Reservations Manager information

See Ohio salary details

$27.6K

$56.8K

$103.6K

How much do assistant reservations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for assistant reservations manager in Ohio is $56,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $66,500.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

How to become an Assistant Reservations Manager?

To become an Assistant Reservations Manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in hospitality, business, or related fields. Relevant skills include customer service, communication, and proficiency with reservation systems or property management software. Gaining experience in hospitality or reservations roles can also improve chances of advancement into this position.

How much do assistant reservations managers make in the US?

Assistant reservations managers in the US typically earn between $35,000 and $50,000 annually, depending on experience, location, and the size of the organization. They often work in hospitality or travel industries, requiring strong customer service and organizational skills.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What are popular job titles related to Assistant Reservations Manager jobs in Ohio? For Assistant Reservations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Assistant Reservations Manager jobs in Ohio look for? The top searched job categories for Assistant Reservations Manager jobs in Ohio are:
What cities in Ohio are hiring for Assistant Reservations Manager jobs? Cities in Ohio with the most Assistant Reservations Manager job openings:
Assistant Reservations Manager jobs near you

Coordinator Group Reservations

IHG Hotels & Resorts

Cleveland, OH • On-site

$19/hr

Other

Re-posted yesterday

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description


Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
    of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
PEOPLE
GUEST EXPERIENCE
RESPONSIBLE BUSINESS
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
  • Speak and listening usually while sitting
  • Use a keyboard to type in reservation information
Other:
  • Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
  • Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
  • Basic mathematical abilities are used some of the time.
  • Computer skills are required.
  • May be required to work nights, weekends, and/or holidays.

Rate of pay for this role is $19.00/hr
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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