Connection Services has a fantastic opportunity for a 3rd shift Project Coordinator, working remotely. Excellent opportunity to work for a top VAR offering excellent benefits including but not limited to; 3 weeks paid PTO, tuition reimbursement, 401(k), comprehensive benefits, and excellent opportunities for career growth. REMOTE
This is an excellent opportunity to join a leading technology solutions provider supporting large-scale IT deployment and professional services projects. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment while coordinating multiple priorities and ensuring successful project execution. This position offers the opportunity to work closely with project managers, technicians, service partners, and customers while supporting nationwide technology deployment initiatives.
Schedule: Sunday – Thursday, 5:00 PM – 2:00 AM CT (Candidates may reside in any U.S. time zone.)
Position Summary
The Project Coordinator provides administrative and operational support for IT deployment projects by coordinating technicians, service partners, customers, and internal project teams. This individual will monitor project activities, facilitate communications, maintain project documentation, ensure timely completion of deliverables, and support successful project execution from initiation through completion.
Key Responsibilities
- Coordinate multiple technology deployment projects utilizing established project management methodologies.
- Schedule, communicate, and follow up with field technicians, service partners, and customers to ensure project milestones are achieved.
- Monitor live deployment activities, technician check-ins, and project progress while providing real-time issue resolution and escalation support.
- Coordinate project communications through Microsoft Teams, Zoom, email, phone, and internal ticketing systems.
- Assist with technician readiness by confirming scheduled resources, validating deployment requirements, and verifying site preparedness prior to project execution.
- Track project deliverables, collect required documentation, and ensure customer acceptance requirements are completed.
- Capture project notes, maintain installation status updates, and document issues throughout deployment activities.
- Monitor multiple project workstreams simultaneously while ensuring technicians and service partners receive timely assistance.
- Review Statements of Work (SOWs) for completeness, signature execution, and project setup within internal systems.
- Obtain partner invoices and assist with billing reconciliation and project financial documentation.
- Prepare project status reports, meeting minutes, and other project management artifacts.
- Maintain Standard Operating Procedures (SOPs) and assist with continuous process improvement initiatives.
- Support Project Managers with scheduling, reporting, portfolio tracking, and administrative project functions.
- Ensure compliance with organizational policies, service delivery standards, billing requirements, and documentation procedures.
Required Qualifications
- 1+ years of experience supporting IT projects, project coordination, professional services, or technology deployments.
- Experience coordinating multiple projects in a fast-paced environment.
- Strong organizational, time management, and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong customer service and problem-solving skills with the ability to escalate issues appropriately.
- Proficiency with Microsoft Excel, Word, Outlook, and Microsoft Project.
- Experience creating project documentation, status reports, meeting minutes, and project artifacts.
- Ability to prioritize competing tasks while maintaining exceptional attention to detail.
Preferred Qualifications
- Experience supporting IT deployment, retail technology rollout, infrastructure, or field services projects.
- Familiarity with project management tools such as Microsoft Project, Smartsheet, ServiceNow, or similar platforms.
- Experience working with Statements of Work (SOWs), project billing, invoicing, and project financial tracking.
- Experience coordinating field technicians, third-party service providers, or installation partners.
- Knowledge of project management methodologies and IT Professional Services environments.
What We're Looking For
Company Description
Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.