Assistant Remote Intake Jobs in Virginia (NOW HIRING)

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This position is remote; however, due to specific position requirements, the employer cannot hire from the following locations for this opportunity:
California
District of Columbia
Illinois
Montana
Rhode Island
OCONUS
We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow-up and empathetic support, you will ensure our nation's heroes are fully prepared for a successful consultation-making a tangible, positive impact on their lives from day one.
Day in the Life
Engage Initial Claims leads through inbound and outbound calls
Qualify prospective Veterans based on established Initial Claims criteria
Educate Veterans on required documentation and where to obtain records
Provide compliant resources and guidance to support documentation collection
Conduct structured follow-up to track progress and maintain momentum
Assist with limited document gathering or organization when needed
Establish rapport through professional, empathetic communication
Accurately document all interactions, qualification status, and next steps in the CRM
Ensure Veterans meet readiness standards prior to handoff
Coordinate warm handoffs to closing Intake Coordinators
Adhere to all compliance, regulatory, and data privacy requirements
Participate in training, coaching, and process improvement initiatives
#LI-Remote
Additional Qualifications/Responsibilities
Must Haves
2+ years of inside sales support, or customer-facing experience
Strong verbal communication skills and phone presence
High attention to detail and strong organizational skills
Ability to explain processes clearly and guide Veterans step-by-step
Experience using CRM systems (Salesforce preferred)
Proficiency with Microsoft Office and collaboration tools
High school diploma or equivalent
Preferred:
VA disability, medical, or healthcare-related experience
Experience working with veterans or military families
Background in intake, qualification, or documentation-heavy roles
Associate's or Bachelor's degree
Position Details
Pay Rate: $22/hour
Start Date: August 19th, 2026
Schedule:
Training: 8:00am - 5:00pm EST CST MST PST (Monday - Friday)
Post-Training: 8:00am - 5:00pm EST CST MST PST (Monday - Friday)
What's in it for you?
100% remote
Equipment provided
Health Dental Vision Insurance enrollment
Short-Term Disability Long-Term Disability
Life Insurance
PTO
Yuna Health
EAP
401k
Perkspot
Compliance & Eligibility
Background & Screenings: Successful candidates must complete and pass a background check prior to their start date
Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: California, District of Columbia, Illinois, Montana, Rhode Island, OCONUS.