Analyze key performance drivers, including census trends, intake conversion, discharge patterns ... practices. * Assist in the integration and operational stabilization of newly acquired clinics ...
Analyze key performance drivers, including census trends, intake conversion, discharge patterns ... practices. * Assist in the integration and operational stabilization of newly acquired clinics ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
This position is remote based within the US with the ability to work West Coast time zones. The ... intake and required functions in multiple business when appropriate. Key Responsibilities * Assist ...
Licensed Practical Nurse (US)
Alexandria, VA · Remote
$27.50 - $37.50/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Alexandria, VA · Remote
$27.50 - $37.50/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Richmond, VA · Remote
$25.50 - $34.75/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Richmond, VA · Remote
$25.50 - $34.75/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Newport News, VA · Remote
$23.50 - $31.75/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Newport News, VA · Remote
$23.50 - $31.75/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Roanoke, VA · Remote
$25.25 - $34.25/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Roanoke, VA · Remote
$25.25 - $34.25/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Alexandria, VA · Remote
$27.50 - $37.25/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Licensed Practical Nurse (US)
Alexandria, VA · Remote
$27.50 - $37.25/hr
... remote care patients * Assist with patient enrollment and onboarding activities as needed to support growth. * Collaborate daily with the clinical team (NPs), intake staff, and support personnel ...
Senior Documentation Specialist
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking qualified applicants to ... Leads team of Documentation Specialist; may assist in layout work. * Prepare, maintain, and update ...
Senior Documentation Specialist
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking qualified applicants to ... Leads team of Documentation Specialist; may assist in layout work. * Prepare, maintain, and update ...
Admissions Evaluator
Virginia Beach, VA · On-site +1
Virginia Beach, VA. (Qualified candidates may be considered for remote work.) Essential duties ... semester intake as determined by the Director and Assistant Director. * Review and evaluate ...
Admissions Evaluator
Virginia Beach, VA · On-site +1
Virginia Beach, VA. (Qualified candidates may be considered for remote work.) Essential duties ... semester intake as determined by the Director and Assistant Director. * Review and evaluate ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Continuously update iPMO to work seamlessly with GSA's Assist application. * Provide program ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Continuously update iPMO to work seamlessly with GSA's Assist application. * Provide program ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Continuously update iPMO to work seamlessly with GSA's Assist application. * Provide program ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Continuously update iPMO to work seamlessly with GSA's Assist application. * Provide program ...
ICF Resources, LLC: IT Project Manager, Business Analyst - Reston, VA
Reston, VA · On-site +1
$98K - $151K/yr
Develop an understanding of client processes and procedures and assist with making improvements ... Streamline processes with ADI intake tool integration and automated checks, reducing manual efforts ...
ICF Resources, LLC: IT Project Manager, Business Analyst - Reston, VA
Reston, VA · On-site +1
$98K - $151K/yr
Develop an understanding of client processes and procedures and assist with making improvements ... Streamline processes with ADI intake tool integration and automated checks, reducing manual efforts ...
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Manager of Operational Excellence - Remote (Eastern/Central US)
Crossroads Treatment CentersRichmond, VA • Remote
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 12 days ago
Job description
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Manager Operational ExcellenceThe Manager of Operational Excellence is responsible for driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence. This role partners closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies that improve census growth, operational efficiency, financial outcomes, and care delivery execution.The Manager will lead deep operational diagnostics, develop sustainable process improvements, and establish accountability mechanisms that ensure measurable and lasting results. Success in this role requires strong analytical and problem-solving capabilities, operational credibility in the field, and the ability to translate complex data into actionable strategies and disciplined execution.- Analyze key performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
- Identify emerging operational risks and proactively implement mitigation strategies to minimize disruption and maintain organizational performance.
- Lead change management efforts to support adoption of new operational processes, technologies, and performance initiatives across Crossroads centers.
- Conduct root cause analyses to uncover underlying operational issues and develop sustainable corrective action plans.
- Drive accountability through routine performance scorecards, operational reviews, and metric-based management practices.
- Recommend and implement process automation opportunities to improve operational efficiency and reduce administrative burden.
- Ensure operational practices align with organizational policies, regulatory requirements, and quality standards.
- Analyze key performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
- Mentor and support operational leaders in developing performance improvement capabilities and operational best practices.
- Assist in the integration and operational stabilization of newly acquired clinics, programs, or service expansions.
- Collaborate with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.
- Develop executive-level presentations, business cases, and operational summaries to support strategic planning and leadership decision-making.
- Design and implement structured performance improvement initiatives with defined timelines, measurable outcomes, and clear accountability.
- Develop scalable playbooks, SOPs, and operational documentation that strengthen organizational discipline and support continued growth.
- Champion a culture of continuous improvement, operational excellence, and accountability throughout the organization.
- Bachelor's degree required
- PMP certification highly preferred
- MBA, MHA, MPH, or related field preferred
- 3-6 years of healthcare operations experience required (in a similar role with a healthcare company- management consultant, project manager, program manager, process manager)
- Eastern or Central Time Zone
- Experience working with private equity firms or within a private equity-backed organization highly preferred.
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health Day
- Calm subscription for all employees
About Crossroad
Sourced by ZipRecruiter
Industry
Hospitals
Company size
501 - 1,000 Employees
Headquarters location
Greenville, SC, US
Year founded
2005