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Assistant Remote Chat Operator Jobs in Matteson, IL

Service Desk Analyst

Chicago, IL ยท Remote

$20 - $25/hr

... remote users through phone, email, chat, and ticketing systems. * Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications. * Assist ...

Digital & Field Events Marketer

Chicago, IL ยท On-site +1

$80K - $100K/yr

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... Location and Work Authorization This is a fully remote role open to candidates based in the US or ...

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Assistant Remote Chat Operator information

What is the difference between Assistant Remote Chat Operator vs Customer Service Representative?

AspectAssistant Remote Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platformsRemote or in-office, call centers or online
Industry UsageCustomer support, tech support, e-commerceRetail, telecom, banking, tech
Search & Comparison IntentYesYes

The Assistant Remote Chat Operator and Customer Service Representative roles share similarities in credentials and work environment, often serving customers via online platforms. However, the Assistant Remote Chat Operator typically focuses solely on chat-based support, while Customer Service Representatives may handle calls and emails as well. Both roles are essential in customer support industries and are frequently compared by job seekers seeking remote support positions.

What are popular job titles related to Assistant Remote Chat Operator jobs in Matteson, IL?

For Assistant Remote Chat Operator jobs in Matteson, IL, the most frequently searched job titles are:

What cities near Matteson, IL are hiring for Assistant Remote Chat Operator jobs?

Cities near Matteson, IL with the most Assistant Remote Chat Operator job openings:

REMOTE Customer Service Representative

Chicago, IL โ€ข On-site, Remote

$16.50 - $22.50/hr

Full-time

Posted 28 days ago


Job description

Job Overview
Job Title: Customer Service Representative
Company: Airport Express Shuttle, Inc.
Location: Remote (United States)
Employment Type: Full-Time and Part-Time positions available
Airport Express Shuttle, Inc. is seeking dedicated and personable Customer Service Representatives to join our remote team. As a leading provider of affordable and convenient airport shuttle services, we pride ourselves on offering a friendly and reliable experience for our passengers. In this role, you will be the first point of contact for our customers, playing a vital part in upholding our commitment to exceptional service. The ideal candidate will be an excellent communicator with a passion for helping people, ensuring every customer interaction is positive and efficient.
Responsibilities
* Respond promptly and professionally to customer enquiries via phone, email, and live chat.
* Assist customers with booking new reservations, amending existing bookings, and processing cancellations.
* Provide accurate and detailed information regarding our shuttle services, schedules, pricing, and policies.
* Resolve customer issues, complaints, and queries with patience and empathy, aiming for first-contact resolution.
* Liaise effectively with our drivers and dispatch team to coordinate pickups and resolve any logistical challenges.
* Maintain precise and up-to-date records of customer interactions and transactions in our company database.
* Proactively identify opportunities to improve the customer experience and communicate feedback to the management team.
* Manage multiple tasks simultaneously in a fast-paced environment while maintaining a high standard of quality.
Qualifications
* Proven experience in a customer service or a client-facing role is essential.
* Exceptional verbal and written communication skills with a professional and friendly telephone manner.
* Strong problem-solving skills and the ability to think critically under pressure.
* Excellent organisational and time-management abilities.
* Proficiency in using computers, with confidence in navigating CRM systems and standard office software.
* Must have a reliable high-speed internet connection and a quiet, dedicated home office space.
* A self-motivated and disciplined approach to working independently in a remote environment.
* Experience within the travel, transport, or hospitality industry is highly desirable but not required.
Locations Chicago