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Assistant Remote Automotive Jobs in Texas (NOW HIRING)

Team Velocity

Account Coordinator | Team Alpha

Dallas, TX · Remote

$48K/yr

You will develop and maintain a working-level understanding of the automotive industry, company ... This is a full-time, salaried, remote position. Employee must be located within the Continental U.S ...

DealerBuilt

Performance Manager

Houston, TX · On-site +1

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Host utilization sessions (remote/onsite) to improve the use of the solution, employee satisfaction ...

DealerBuilt

Implementation Specialist

Houston, TX · On-site +1

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Train customers on DealerBuilt solutions to ensure adoption and long-term success * Assist in ...

Renesas Electronics

Sr Apps Engr

Austin, TX · On-site +1

$103K - $142K/yr

Provide on-site and remote technical support to internal and external teams, conducting root-cause ... for automotive, industrial, infrastructure, and IoT industries based on the broadest product ...

Renesas Electronics

Sr Apps Engr

Austin, TX · On-site +1

$103K - $142K/yr

Provide on-site and remote technical support to internal and external teams, conducting root-cause ... for automotive, industrial, infrastructure, and IoT industries based on the broadest product ...

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Assistant Remote Automotive information

What is the difference between Assistant Remote Automotive vs Customer Service Representative in the automotive industry?

AspectAssistant Remote AutomotiveCustomer Service Representative in the automotive industry
CredentialsBasic automotive knowledge, communication skillsHigh school diploma, customer service experience
Work EnvironmentRemote, automotive-related tasksRemote or in-office, customer interaction
Employer & Industry UsageAutomotive companies, service centersDealerships, automotive service providers

The Assistant Remote Automotive role focuses on supporting automotive operations remotely, often involving technical knowledge and coordination. In contrast, a Customer Service Representative handles client inquiries, scheduling, and support, primarily emphasizing communication skills. While both roles are remote and industry-related, the Assistant Remote Automotive is more technical, whereas the Customer Service Representative centers on customer interaction.

What are the key skills and qualifications needed to thrive as an assistant remote automotive professional, and why are they important?

To thrive as an Assistant Remote Automotive professional, you need a solid understanding of automotive systems, remote diagnostic procedures, and often a relevant technical certification or diploma. Familiarity with automotive diagnostic software, remote communication tools, and vehicle telematics platforms is typically required. Strong problem-solving abilities, attention to detail, and effective customer communication skills set top candidates apart in this role. These skills are crucial for accurately diagnosing issues, providing timely support, and ensuring customer satisfaction in a virtual automotive service environment.

What does an assistant remote automotive professional do?

An Assistant Remote Automotive professional supports automotive operations and services from a remote location. Their duties often include assisting with customer inquiries, scheduling appointments, coordinating with technicians, updating records, and sometimes providing technical support or troubleshooting guidance. This role leverages digital tools and communication platforms to ensure smooth workflow and customer satisfaction, all while working offsite. The position is ideal for those with strong organizational and communication skills, and a basic understanding of automotive systems.

How does an assistant remote automotive professional typically collaborate with mechanics and service advisors in a virtual setting?

As an Assistant Remote Automotive professional, you often act as a bridge between customers and on-site automotive teams. You'll collaborate with mechanics and service advisors primarily through digital communication platforms such as email, instant messaging, or specialized automotive management software. Your responsibilities may include scheduling appointments, relaying customer concerns, and ensuring service updates are communicated clearly and promptly. This virtual collaboration requires strong organizational and communication skills, as well as the ability to quickly learn and use digital tools common in the automotive industry.
What are the most commonly searched types of Remote Automotive jobs in Texas? The most popular types of Remote Automotive jobs in Texas are:
What are popular job titles related to Assistant Remote Automotive jobs in Texas? For Assistant Remote Automotive jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Assistant Remote Automotive jobs in Texas look for? The top searched job categories for Assistant Remote Automotive jobs in Texas are:
What cities in Texas are hiring for Assistant Remote Automotive jobs? Cities in Texas with the most Assistant Remote Automotive job openings:
Assistant Remote Automotive jobs near you

Senior Protech Virtual Diagnostic Technician

Protech Automotive Solutions

Lewisville, TX • On-site, Remote

Full-time

Re-posted 17 days ago

Protech Automotive Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

104th of 363 rated vehicle maintenance

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Job Description
ESSENTIAL DUTIES:
  • Initial contact for technical support
  • Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles
  • Explain technical diagnosis and correct repair process
  • Support internal field technicians and business partners with technical evaluations
  • Ability to research, understand, and resolve technical opportunities during the repair and documentation
  • Proficient in identification of fault codes, error message, module corrections, etc
  • Perform Module programming & configurations for multiple OEM's
  • Perform ADAS calibrations
  • Utilize Autel remotely to assist in Aftermarket tool capable calibrations and programming
  • Become and "Expert within the Autel Remote Expert platform in order to perform module programming, configurations, coding, and ADAS calibrations
  • Ability to attend instructor led training or self-study learning modules
  • Continued education on new vehicle technology repair standards
  • Assist & train non-senior level teammates
  • Complete a higher number of or more complex support requests than non senior level teammates
  • Assist the escalation team in advanced level diagnostics and resolve more complex case issues
  • Develop and maintain a list of internal TSB's for inter-department growth and problem

solving
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Customer service focused, ability to develop relationships and deliver operational consistency
  • Initial contact for technical support and escalation of 2nd tier support
  • Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles
  • Explain technical diagnosis and correct repair process
  • Support internal field technicians and business partners with technical evaluations
  • Accurate report entry in various internal management systems
  • Ability to research, understand, and resolve technical opportunities during the repair and documentation
  • Proficient in identification of fault codes, error message, module corrections, etc.
  • Ability to prepare, write, read, and demonstrate effective communication skills
  • Master in navigating technical repair sites
  • Proficient in module programming, initialization, and coding
  • Continued education on new vehicle technology repair standards
  • Ability to attend instructor led training or self-study learning modules
  • Develop and maintain excellent customer relationships through our company purpose and core values
  • Self -motivated, positive attitude, with a client-focused perspective. Knowledge of multiple OEM software programs
  • Knowledge of Autel diagnostic platforms, as well as other multiple aftermarket solutions available.
  • Diagnostic and troubleshooting skills
  • Vehicle Electrical system knowledge
  • Ability to read, comprehend OEM service information and then relay the pertinent information to the car-side teammate
  • Knowledge of OEM vehicle communication devices and their connectivity processes and recovery sequences
  • Must be proficient in Microsoft Office products
  • Self -motivated, positive attitude with a customer focused vision
  • Must be able to communicate effectively with various levels of leadership internally and externally
  • OEM vehicle communication devices and their connectivity processes and recovery sequences
  • Ability to diagnose CAN Network failures using multimeter, lab scopes and OEM diagnostic software.
  • Recover and link OEM Vehicle Communication Interfaces via VCI managers
  • Perform Computer compatibility checks when software issues arise and determine proper remediation.
  • Work within OEM protocols, and new industry standards. Including Doip, CAN (at different bit rates), J1979, J2534, Gm Global B.
  • Diagnose failures via continuity checks, resistance checks, and PID live data with multiple sources to determine failures.
  • Relay this information and work with field techs to repair vehicles in a timely manner
  • Recovering Modules and software by manually coding modules and bit data in EEPROM
  • Perform Escalated repair orders that local, remote technicians have not been able to diagnose, working as the last line of defense.
  • Work with R&D utilizing current and future diagnostic processes
  • Monitor consistencies and failures to create internal Technical Bulletin's as reference
  • Create training documents for all techs, field and remote
  • On occasion host training classes as a specialist to teach and guide all technicians in Electronic Control Unit coding, programming and calibrations.
  • Other duties as assigned.
  • This position will proceed to management level after probationary period if needs are met.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
  • Minimum of 5 years in an automotive environment
  • Trade school experience preferred
  • ASE, MECP or I-CAR certifications preferred
  • Equivalent combination of education, experience and training acceptable
  • Comprehensive knowledge of field policies, procedures, and practices
  • Must be able to communicate effectively with various levels of leadership internally and externally
  • Must be proficient in Microsoft Office products
  • Self -motivated, positive attitude with a customer focused vision
  • 2 years of experience within the Virtual Operations Team, demonstrating the advanced level of capability and coverage.
  • Senior PVDT will be proficient in a minimum of 4 OEM softwares. Being able to complete all functionality within the program.
  • Comprehensive knowledge of field policies, procedures, and practices
  • Experience with 4 channel lab scope, Digital Volt meters and pressure transducers

CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS:
  • ADAS certified (preferred but not required)
  • ASE certified (preferred but not required)

PHYSICAL REQUIREMENTS:
  • Able to lift 50 lbs
  • Able to sit for extended periods of time at desk

WORK ENVIRONMENT:
In-office
Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.

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