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Assistant Pos Technical Support Jobs in Connecticut

Kent School

Technical Support Specialist

Kent, CT · On-site

Technical Support Specialist Reports to: IT Manager Schedule/Travel: Full-time, calendar year ... * Assist end users with network connectivity, account access, authentication, and MFA support ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT

... * Assist with investigations involving data quality, inspection integrity, and system performance ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT · On-site

... * Assist with investigations involving data quality, inspection integrity, and system performance ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT · On-site

... * Assist with investigations involving data quality, inspection integrity, and system performance ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT · On-site

... * Assist with investigations involving data quality, inspection integrity, and system performance ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

nLeague

Application Support Analyst

Hartford, CT · On-site

The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities.

Kent School

Technology Support Specialist

Kent, CT · On-site

$25 - $27.50/hr

In addition to providing responsive technical support to faculty, staff, and students, the ... * Assist end users with network connectivity, account access, authentication, and MFA support ...

Pfizer, Inc.

Technical Associate

Groton, CT · On-site

$24.22 - $40.36/hr

Generate, assist and execute documentation associated with solid dosage manufacture such as ... support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Connecticut?

The most popular types of Pos Technical Support jobs in Connecticut are:

What are popular job titles related to Assistant Pos Technical Support jobs in Connecticut?

For Assistant Pos Technical Support jobs in Connecticut, the most frequently searched job titles are:

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The top searched job categories for Assistant Pos Technical Support jobs in Connecticut are:

What cities in Connecticut are hiring for Assistant Pos Technical Support jobs?

Cities in Connecticut with the most Assistant Pos Technical Support job openings:

Assistant Pos Technical Support jobs near you

Technical Support Specialist

Kent School

Kent, CT • On-site

Full-time

Posted 13 days ago

Job description

Title: Technical Support Specialist
Reports to: IT Manager
Schedule/Travel: Full-time, calendar year position. Typical schedule is Monday through Friday, 8 a.m. to 4:30 p.m. (includes a ½-hour unpaid lunch period). Occasional evening and/or weekend work, as needed. This is an in-person position.
FLSA: Non-exempt
Classification: Staff
Position Summary:
In addition to providing responsive technical support to faculty, staff, and students, the Technology Support Specialist serves as a first point of contact for academic technology questions, such as helping teachers and students navigate the tools they use for teaching and learning, including Canvas, Google Workspace, and a range of instructional platforms. This position is an active member of the Technology Department's help desk team, sharing coverage and support responsibilities under the direction of the IT Manager, and collaborates regularly with the Director of Academic Technology, who serves as the primary resource for instructional technology strategy and faculty coaching.
Specific Duties and Responsibilities include:
Academic Technology Support
  • Serve as a Level 1 support resource for academic technology platforms used across the school, including Canvas LMS, Google Workspace for Education, and instructional tools such as EdPuzzle, Grammarly, Authorship, Respondus, and others.
  • Help faculty and students resolve common configuration, access, and usability issues with instructional tools-bringing a calm, approachable presence to every interaction.
  • Recognize the boundary between technical support and instructional guidance, escalating curriculum-related questions, instructional design needs, and deeper Canvas support to the Director of Academic Technology.
  • Stay current with the academic technology platforms in use at Kent, proactively building familiarity with tools as they are introduced or updated.
  • Collaborate with the Director of Academic Technology to support technology-related initiatives and communications to the faculty and student community.

Help Desk Support
  • Monitor, resolve, and escalate support requests through the school's ticketing system (FreshService), providing timely and professional service to all members of the Kent community.
  • Provide hands-on support for school-owned and personally owned devices, including Mac, PC, iOS, and Android devices under Kent's Bring Your Own Device (BYOD) program.
  • Assist end users with network connectivity, account access, authentication, and MFA support within established procedures.
  • Support onboarding and offboarding procedures for faculty, staff, and students in coordination with the IT Manager.
  • Create and maintain end-user documentation and knowledge base articles that support self-service and reduce recurring requests.

Hardware and Environment
  • Support asset inventory management for school-owned hardware, loaner computers, and peripherals.
  • Perform basic maintenance and troubleshooting of printers and copiers, and coordinate vendor repairs as needed.
  • Support classroom A/V equipment, including projectors, interactive displays, and related technology.
  • Assist with the maintenance and monitoring of systems and infrastructure as directed by the IT Manager.

Qualifications:
  • A Bachelor's degree or a combination of education and relevant work experience in a technology support or customer service setting.
  • Proficiency with Apple (macOS, iOS) and Microsoft (Windows) operating systems.
  • Familiarity with Google Workspace for Education and Canvas LMS, or a demonstrated ability to learn new platforms quickly.
  • Experience supporting personal devices in a BYOD environment is a plus.
  • Genuine curiosity about how technology is used in academic settings, and comfort working alongside faculty and students in a school environment.
  • Strong communication skills, with the ability to explain technical concepts clearly and patiently to users with varying levels of technical confidence.
  • Ability to prioritize competing demands, manage time effectively, and stay composed under pressure.
  • A collaborative, low-ego approach to teamwork and a genuine commitment to service.
  • Experience working in an independent school setting is a plus, but is not required.

Physical Requirements:
The physical demands listed below are representative of those that must be met to successfully perform the essential functions of this position.
  • Must be able to work in an office environment and travel between multiple buildings across campus.
  • Occasional driving may be required. Reliable transportation and a valid driver's license are required. Travel requiring the use of a personal vehicle will be reimbursed.
  • Requires substantial use of keyboard and visual display equipment.
  • Ability to lift and transport equipment up to 40 lbs. without assistance.

Additional Requirements:
  • Successful completion of a post-offer, pre-employment criminal background check.
  • Maintain punctual and regular attendance.
  • Work is performed on a smoke-free campus.

Additional Information:
The essential functions and basic skills have been included. It is not intended to be construed as an exclusive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Kent School is committed to making equal employment opportunities available to all qualified persons. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, age, gender, ancestry, citizen status, veteran status, physical or mental handicaps, sexual orientation, or any other factors protected by law. Candidates from historically underrepresented groups are encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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