Assistant Operations Manager Jobs in Saint Stephen, NB

THE OPPORTUNITY:

F&B OPERATIONS SUPERVISOR

REPORTS TO FOOD AND BEVERAGE OPERATIONS MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision-making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The primary duties of the F&B OPERATIONS SUPERVISOR are to train (according to company standards), supervise, and assist servers, in the smooth operation of the restaurant. Ensuring guests are provided timely friendly service

ACTIVITIES:

The duties and responsibilities for the Restaurant Supervisor include, but are not limited to the following:

Managing Day-to-Day Operations

• Supervise and manage day-to-day operations of food and beverage including quality and a high level of customer service.
• Ensures all service and sanitation standards in lounge, restaurant and room service areas.
• Reviews staffing levels to ensure that guest service, and operational needs.

Leading The Team

• Identify and facilitate the development of others through coaching and mentoring.
• Develop and monitor specific goals and objectives (daily).
• Ensures compliance with all food & beverage policies, liquor laws, food handling, standards, sanitation standards, and procedures.
• Encourages and maintains open, collaborative relationships with employees.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to the team, including setting and monitoring performance standards.
• Identifies the developmental needs of others.
• Ensures employees are treated fairly and equitably.
• Facilitate ongoing employee training and development.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Perform other reasonable job duties as requested.

COMPETENCIES WE ARE SEEKING:

• Previous experience as a leader in a restaurant/dining room operation.
• Restaurant serving experience required in fast pace high volume restaurant
• Completed post-secondary degree, diploma or certificate preferably in Hotel and Restaurant Management, Hospitality, Business or similar is an asset
• Have a passion for providing great customer service.
• Able to work afternoons, and potentially long days
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be friendly and committed to a high level of guest service.
• Proficiency in Microsoft Office (Excel/Word/Outlook) and Micros P.O.S. system.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.