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Assistant Mortgage Processor Jobs in Rochester, NY

ELS

Universal Banker - Farmington Branch

Farmington, NY · On-site

$22.02/hr

... * Assist members with processing financial transactions including payments, deposits and ... Mortgage Loan Originator) through ESL * Demonstrates alignment with ESL's Core Values, mission ...

Five Star Bank

Sales & Service Associate

Le Roy, NY · On-site

$17 - $23/hr

Process deposits, withdrawals, payments, and account service requests with professionalism and ... Open New Accounts: Assist customers with opening personal and small business accounts, and support ...

Five Star Bank

Sales & Service Associate

Victor, NY · On-site

$17 - $23/hr

Process deposits, withdrawals, payments, and account service requests with professionalism and ... Open New Accounts: Assist customers with opening personal and small business accounts, and support ...

Five Star Bank

Loan Recovery Specialist

Rochester, NY · On-site

$24 - $31/hr

... timely processing of Demands, Summons & Complaints, Judgments, and other enforcement options ... On an annual basis, assist in the physical audit of attorney firms and collection agencies. * File ...

ESL Federal Credit Union

Universal Banker

Rochester, NY · On-site

$22.02/hr

... * Assist members with processing financial transactions including payments, deposits and ... Mortgage Loan Originator) through ESL * Demonstrates alignment with ESL's Core Values, mission ...

ELS

Universal Banker

Rochester, NY · On-site

$22.02/hr

... * Assist members with processing financial transactions including payments, deposits and ... Mortgage Loan Originator) through ESL * Demonstrates alignment with ESL's Core Values, mission ...

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All JobsMortgage Processor JobsAssistant Mortgage Processor JobsAssistant Mortgage Processor Jobs in Rochester, NY

Assistant Mortgage Processor information

See Rochester, NY salary details

$13

$19

$28

How much do assistant mortgage processor jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for assistant mortgage processor in Rochester, NY is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.14 per hour, depending on experience, location, and employer.

What are some common challenges faced by assistant mortgage processors, and how can they be addressed?

Assistant Mortgage Processors often encounter challenges such as managing tight deadlines, handling a high volume of documentation, and ensuring accuracy in loan files. These challenges can be addressed by developing strong organizational skills, maintaining clear communication with loan officers and underwriters, and utilizing digital tools to track document status. Staying proactive and detail-oriented helps minimize errors and keeps the mortgage process on track, contributing to a smooth experience for clients and team members.

What is the difference between Assistant Mortgage Processor vs Mortgage Processor?

AspectAssistant Mortgage ProcessorMortgage Processor
CredentialsHigh school diploma, some industry certificationsHigh school diploma, industry certifications preferred
Work EnvironmentOffice setting, supporting mortgage processing teamsOffice setting, managing mortgage applications independently
ResponsibilitiesAssists with document collection, data entry, and preliminary reviewsReviews applications, verifies documents, and approves loan files

The Assistant Mortgage Processor supports the Mortgage Processor by handling administrative tasks and preliminary reviews. The Mortgage Processor takes on more responsibility, including detailed application review and approval. Both roles require similar credentials and work environments, but the Mortgage Processor has a higher level of decision-making authority.

How do I become an assistant mortgage processor?

To become an assistant mortgage processor, candidates typically need a high school diploma or equivalent and should develop skills in data entry, customer service, and knowledge of mortgage documentation. Prior experience in banking or real estate can be beneficial, and familiarity with loan processing software is often required. On-the-job training is common, and some employers may prefer candidates with an understanding of mortgage regulations and procedures.

What does an assistant mortgage processor do?

An Assistant Mortgage Processor supports mortgage processors and loan officers by gathering, reviewing, and organizing loan application documents. They communicate with borrowers to collect necessary information, verify employment and credit details, and ensure all paperwork meets lender requirements. Their role is essential in streamlining the loan approval process and maintaining accurate records to help loans close on time.

What are the key skills and qualifications needed to thrive as an assistant mortgage processor, and why are they important?

To thrive as an Assistant Mortgage Processor, you need a keen eye for detail, strong organizational skills, and a basic understanding of mortgage lending procedures, often supported by a high school diploma or equivalent. Familiarity with loan origination software (LOS), document management systems, and sometimes industry certifications like NMLS are highly valuable. Excellent communication, time management, and problem-solving abilities help you coordinate between clients, loan officers, and underwriters efficiently. These skills are crucial for ensuring accurate, timely loan processing and maintaining compliance with regulatory standards.
What are popular job titles related to Assistant Mortgage Processor jobs in Rochester, NY? For Assistant Mortgage Processor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Assistant Mortgage Processor jobs in Rochester, NY look for? The top searched job categories for Assistant Mortgage Processor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistant Mortgage Processor jobs? Cities near Rochester, NY with the most Assistant Mortgage Processor job openings:
Assistant Mortgage Processor jobs near you

Bilingual Universal Banker (English/Spanish)

Genesee Regional Bank

Rochester, NY • On-site

$23 - $27/hr

Full-time

Re-posted 4 days ago

Job description

Salary Range: $23.00 - $27.00
PRIMARY RESPONSIBILITY:
The Universal Banker is essential in creating a welcoming environment and building rapport to provide an exceptional customer service experience. Serving as a primary point of contact and the face of the bank, this role is responsible for transaction processing, maintenance, and handling service-related requests in person, through online chat submissions, and over the phone. This role serves as the main support for the Bank's Spanish-speaking clients, assisting with both service and translation needs.
In addition, the universal banker supports the branch by acquiring, maintaining, and deepening client relationships through engaging conversations. They actively listen to clients' financial needs and facilitate referrals to a relationship banker for further assistance.
This position may require travel to other locations.
ESSENTIAL FUNCTIONS:
  • Exemplify the GRB Experience; in being the first point of contact to clients, visitors and vendors. Demonstrate a professional, helpful and friendly manner in welcoming guests and directing them appropriately. Greet clients with warmth, genuine interest and a smile.
  • Answer the phone and online chat submissions professionally, promptly, and pleasantly.
  • Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues Follow-up on these issues as required ensuring timely and accurate resolution and convert servicing situations into referral (sales) opportunities.
  • Provide incomparable customer service to all Retail, Commercial, and Mortgage clients alike, including but not limited to; account transfers, password resets, wire transfers, with the ability to assist with more complex service needs in conjunction with established internal escalation points.
  • Accurately process a variety of Retail and Commercial transactions, including but not limited to; deposits, withdrawals, loan payments and check cashing transactions in a timely and efficient manner.
  • Verify check endorsements and funds availability. Disburse cash to customers and conduct transactions according to procedures.
  • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary. Balance daily work, adhering to all steps outlined in internal procedures.
  • Provide technical support/troubleshooting for clients related to GRB online, ATM/Debit Cards, Mobile Wallet activation and other banking services as needed.
  • Effectively communicate with Spanish-speaking clients, ensuring they understand banking products and services.
  • Provide translation for documents and conversations to assist Spanish-speaking clients in navigating their banking needs.
  • Serve as Vault Custodian as needed, with responsibilities including; ordering of cash, assisting with preparation of cash for shipment, receipt of cash delivery, and balancing the branch.
  • Maintain a thorough knowledge of all Retail related procedures.
  • Assist the Branch Manager with branch soundness; helping maintain a consistent, well-organized, streamlined process to ensure all audits, regulatory policies and procedures are adhered to, appropriately retained, and up to date.
  • Understand and adhere to GRB's risk and regulatory standards, policies and controls that are in place. Identify risk-related issues needing escalation to management.
  • Open accounts for new customers and prepare new account paperwork, applications and request the required identification.
  • Promote strong customer and client interactions; develop new customer relationships and/or retain and expand existing relationships by proactively identifying opportunities to achieve personal referral (sales) goals to GRB's internal partners.
  • Crosstrain in all necessary branch responsibilities and functions.
  • Proactively work towards meeting/exceeding quarterly/annual assigned referral (sales) goals.
  • Each GRB location has additional responsibilities and specific duties unique to that particular office. Other tasks will be assigned accordingly, and as the manager sees fit, to assist with fulfillment of those needs.

EDUCATION AND EXPERIENCE:
High School Diploma is required, along with a minimum of 2 years' exceptional customer service experience and a minimum of 1 year of previous banking experience or the equivalent combination of education and experience.
COMPETENCIES:
  • Proficient in Spanish to enhance effective business communication.
  • Provide a remarkable client experience; greet clients with warmth, genuine interest and a smile.
  • Lead by example; identify current or potential problems, take ownership and see them through to resolution.
  • Act as a unified team; possess strong interpersonal skills including the ability to proactively communicate and help others within and across departments.
  • Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
  • General knowledge of PC with Windows based applications, CRM software, and multi-phone use.
  • Strong organizational skills, detail oriented-executes at a high degree of accuracy.
  • Excellent (written and verbal) communication and listening skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to make sound decisions.
  • Professional demeanor and appearance.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
The work environment is an indoor, climate-controlled office setting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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