Assistant Manager Technical Support Jobs in Tennessee

Ideal Candidate Profile

• 8+ years of experience in data center technical documentation, data center operations documentation, knowledge management, engineering support, or documentation governance within data center environments.

• 3+ years of experience leading documentation teams, programs, vendors, or cross-functional documentation initiatives supporting data center operations.

• Experience building data center documentation systems, including SOPs, MOPs, EOPs, runbooks, maintenance procedures, knowledge bases, audit documentation, and controlled operating standards.

• Strong understanding of data center operations, including electrical, mechanical, controls, network, safety, change management, incident response, maintenance, and operational turnover.

• Demonstrated ability to work with data center technical subject matter experts and translate complex data center field processes into clear, accurate, and executable procedures.

• Experience implementing data center documentation governance, content lifecycle controls, review cycles, version management, metadata standards, content quality metrics, and continuous improvement mechanisms.

• Bachelor's degree in Technical Communication, Engineering, Operations, Information Systems, English, Communications, or related field preferred; equivalent data center technical documentation experience will be considered.

Skills and Competencies

• Senior-level data center documentation leadership with strong operational judgment and the ability to prioritize documentation work based on data center safety, reliability, compliance, and execution risk.

• Excellent technical writing, editing, information architecture, and content governance skills for data center environments.

• Ability to create concise, field-usable data center procedures that reduce ambiguity, improve repeatability, and support safe execution during normal operations, maintenance, deployment, and abnormal conditions.

• Strong stakeholder management across data center operations, engineering, commissioning, deployment, reliability, safety, security, compliance, training, and vendor teams.

• Strong program-management discipline, including planning, prioritization, dependency management, issue tracking, metrics, reporting, and executive-ready communication for data center documentation programs.

• High attention to detail in data center procedure accuracy, terminology, version control, approval records, document hierarchy, and content consistency across a global data center portfolio.

• Ability to lead through influence, build trusted relationships with data center technical teams, and challenge unclear or incomplete documentation before it creates operational risk.

• Bias for scalable data center documentation mechanisms, standardized templates, automation, digitization, knowledge reuse, and continuous improvement.

Preferred Skills / Certifications

• Experience in hyperscale data centers, cloud infrastructure, colocation environments, utilities, industrial operations, manufacturing, aviation, healthcare, energy, or other mission-critical settings is strongly preferred.

• Experience managing controlled documentation for SOPs, MOPs, EOPs, change management, incident response, maintenance programs, safety procedures, commissioning turnover, or regulatory/audit requirements.

• Familiarity with CMMS, DCIM, BMS, EPMS, SCADA, ticketing systems, learning management systems, document management systems, knowledge bases, or content management platforms.

• Experience with structured authoring, content taxonomy, metadata, document control, SharePoint/Confluence-style knowledge repositories, XML/DITA concepts, or digital procedure platforms is a plus.

• Certifications or training in technical communication, knowledge management, ITIL, PMP, Lean, Six Sigma, quality management, document control, or safety/compliance frameworks are a plus.

• Experience creating documentation for global audiences, multi-site operations, regulated environments, or teams with varying levels of technical depth.

Physical Demands / Work Environment

This is a mission-critical documentation leadership role supporting 24/7 data center operations where safety, uptime, procedural accuracy, and operational consistency are essential. Regular attendance, collaboration across time zones, schedule flexibility, and occasional support during major incidents, readiness milestones, audits, or urgent documentation updates may be required.

To perform these duties, you must be able to work in office, remote collaboration, construction, campus, and active data center environments as needed; walk sites; observe field procedures; participate in readiness reviews; and safely engage in documentation validation activities, with or without reasonable accommodation.

Market Alignment

This role profile reflects common marketplace expectations for senior technical documentation and data center operations documentation leadership roles at hyperscale and mission-critical infrastructure organizations. Comparable postings and public role descriptions emphasize clear technical documentation, operational process improvement, data center procedure discipline, mission-critical services, physical infrastructure operations, standardization, knowledge systems, and documentation that supports safe, repeatable execution in high-availability environments.

Why Oracle Cloud Infrastructure?

• Global impact at scale: Build documentation systems that directly support the safe, reliable, and consistent operation of OCI data centers across regions and continents.

• Technically rigorous environment: Work with experienced operations, engineering, commissioning, deployment, automation, reliability, safety, security, and compliance teams in a rapidly scaling hyperscale cloud infrastructure environment.

• Culture built on operational excellence: Join an organization that values safety, process discipline, clear ownership, documentation quality, accountability, and continuous improvement as foundational to protecting uptime and customer trust.

• Long-term career development: Benefit from internal mobility, technical development, and growth opportunities for professionals building long-term careers in cloud infrastructure, operations excellence, and technical documentation leadership.