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Assistant Manager Technical Support Jobs in Tennessee

Trimble

Technical Customer Support

Knoxville, TN · Remote

Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or ... Technical Customer Support, VDC, MEP, Autodesk Revit, SysQue, Trimble Connect, BIM, CAD, Software ...

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Assistant Manager Technical Support information

What cities in Tennessee are hiring for Assistant Manager Technical Support jobs?

Cities in Tennessee with the most Assistant Manager Technical Support job openings:

Infographic showing various Assistant Manager Technical Support job openings in Tennessee as of June 2026, with employment types broken down into 79% Full Time, 13% Part Time, 4% Temporary, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Technical Support Specialist

Chattanooga, TN • On-site

CITY ENTERPRISES LLC
See more jobs at CITY ENTERPRISES LLCexternal

Full-time

Posted 16 days ago

Job description

An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with. The Technical Support Specialist generally works with end users.

Key Responsibilities:
- Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
- Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.
- Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.
- Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.
- Collaborate with IT team members to implement and maintain network infrastructure and security protocols.
- Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.
- Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.
- Participate in the setup and support of audio-visual equipment for meetings and presentations.
- Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.
- Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.

Required Education:
- Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.

- A+, Network Plus, and security Plus certifications would be helpful but not required.


Required Experience:
- Minimum of 1-2 years of experience in a desktop support role or a similar technical support position.
- Proven experience in troubleshooting hardware and software issues in a corporate environment.
- Experience with Windows and Mac operating systems, including installation, configuration, and support.
- Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.

Required Skills and Abilities:
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Proficiency in using and supporting Microsoft Office Suite and other common business applications.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong customer service orientation with a focus on providing timely and effective support to end-users.
- Ability to work independently as well as collaboratively within a team setting.
- Willingness to learn and adapt to new technologies and processes as needed.

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