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Assistant Mac Support Jobs in Fort Wayne, IN (NOW HIRING)

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Troubleshoot hardware/software issues via remote tools or phone support. * Assist with OS login ... Install, configure, and troubleshoot Windows/Mac systems and store applications. * Replace faulty ...

All JobsMac Support JobsAssistant Mac Support JobsAssistant Mac Support Jobs in Fort Wayne, IN

Assistant Mac Support information

See Fort Wayne, IN salary details

$11

$18

$25

How much do assistant mac support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for assistant mac support in Fort Wayne, IN is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Assistant Mac Support vs Mac Support Specialist?

AspectAssistant Mac SupportMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentEntry-level support, retail or small businessTechnical support, enterprise environments, Apple stores
ResponsibilitiesBasic troubleshooting, hardware setup, user assistanceAdvanced troubleshooting, network setup, system repairs

Assistant Mac Support roles typically involve entry-level troubleshooting and user assistance, often requiring basic certifications. Mac Support Specialists handle more complex issues, requiring advanced certifications and experience. Both roles are essential in Apple-related support environments but differ in scope and expertise.

What are the most commonly searched types of Mac Support jobs in Fort Wayne, IN?

The most popular types of Mac Support jobs in Fort Wayne, IN are:

What are popular job titles related to Assistant Mac Support jobs in Fort Wayne, IN?

For Assistant Mac Support jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Assistant Mac Support jobs in Fort Wayne, IN look for?

The top searched job categories for Assistant Mac Support jobs in Fort Wayne, IN are:

Assistant Mac Support jobs near you
Infographic showing various Assistant Mac Support job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Desktop Engineer &ndash

Sidram Technologies

Ashley, IN • On-site

Contractor

Re-posted 25 days ago

Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position Desktop Engineer – Store Support @ Ashley, IN - Onsite

Job Title: Desktop Engineer – Store Support

Location: Ashley, IN – Onsite

Only w2

 

Job Description:

The Desktop Engineer – Store Support is responsible for providing end to end technical assistance to retail store locations, ensuring seamless operation of desktops, POS systems, printers, network devices, and store specific applications. This role involves remote troubleshooting, onsite support coordination, incident management, and proactive maintenance to reduce store downtime and enhance end user experience.

Key Responsibilities

1. End User Support

  • Provide L1/L2 support to store employees for desktops, laptops, POS terminals, tablets, printers, scanners, and handheld devices.
  • Troubleshoot hardware/software issues via remote tools or phone support.
  • Assist with OS login, domain issues, password resets, and application errors.

2. Store IT Operations

  • Ensure all store systems (POS, billing systems, kiosks, RFID scanners, CCTV monitoring, etc.) function smoothly.
  • Monitor store IT health dashboards and act on alerts.
  • Perform system patching, updates, and routine maintenance.

3. Incident & Service Management

  • Log, track, and resolve tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.).
  • Meet defined SLAs for incident resolution and service requests.
  • Escalate high-severity issues to L3 or vendor teams when needed.

 

4. Hardware & Software Management

  • Install, configure, and troubleshoot Windows/Mac systems and store applications.
  • Replace faulty peripherals (keyboards, mice, barcode scanners, receipt printers, etc.).
  • Support software deployment, antivirus updates, imaging, and device provisioning.

5. Network & Connectivity Support

  • Troubleshoot LAN/Wi-Fi issues at store locations.
  • Support basic network device checks (routers, switches, access points).
  • Coordinate with the network team/vendor for outages or equipment failures.

6. Vendor & Onsite Coordination

  • Work with field technicians and OEM partners for hardware repair and replacement.
  • Verify onsite fix quality and ensure systems are fully functional before closure.

7. Documentation

  • Maintain technical documentation, knowledgebase articles, and SOPs.
  • Update inventory of store IT assets (desktops, scanners, printers, etc.).

Required Skills & Qualifications

Technical Skills

  • Strong knowledge of Windows OS, Active Directory, Office 365, and remote support tools (TeamViewer, SCCM, Intune, Bomgar).
  • Hands on experience with POS systems, store hardware, and peripherals.
  • Understanding of TCP/IP, DHCP, DNS, Wi-Fi troubleshooting.
  • Basic knowledge of imaging tools (SCCM, MDT, Intune Autopilot).

Soft Skills

  • Excellent communication and customer service.
  • Ability to work under pressure during store peak hours.
  • Strong problem solving and multitasking ability

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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