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Assistant Keno Jobs (NOW HIRING)

Wildhorse Resort and Casino

Keno Lead

Pendleton, OR · On-site

$18/hr

... Keno staff, games, and tournaments. Responsible for all games conducted and ensuring compliance ... Assist with game implementation when needed. ESSENTIAL JOB FUNCTIONS : * Ensure customer ...

Brickstone Brewhouse and Tavern

Hostess

Raynham, MA · On-site

Keno Operations: * Assist guests with Keno-related inquiries, such as how to play or submitting tickets. * Ensure Keno supplies (e.g., game slips, pencils) are stocked and accessible. * Monitor the ...

ACS Hospitality Inc

Hostess

Raynham, MA

$15 - $17/hr

Keno Operations: * Assist guests with Keno-related inquiries, such as how to play or submitting tickets. * Ensure Keno supplies (e.g., game slips, pencils) are stocked and accessible. * Monitor the ...

Lucky Eagle Casino

Slot Technician I

Rochester, WA · On-site

... the Keno System. This position ensures the confidentiality, security, and accuracy of guest ... Works as a team with the IT and Slots departments to assist guests in a timely manner. * Stays ...

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Assistant Keno information

What are some common challenges faced by Assistant Keno staff, and how can they be managed effectively?

Assistant Keno staff often juggle multiple tasks in a fast-paced casino environment, such as assisting players with ticket purchases, explaining Keno rules, and ensuring accurate payouts. A major challenge is maintaining focus and attention to detail during busy periods to prevent errors. Effective communication skills and a strong grasp of Keno procedures help minimize mistakes and improve customer satisfaction. Working closely with team members and supervisors can also help manage workload and resolve any issues that arise quickly.

What are the key skills and qualifications needed to thrive as an Assistant Keno, and why are they important?

To thrive as an Assistant Keno, you need strong numeracy, attention to detail, and customer service skills, generally supported by a high school diploma or equivalent. Familiarity with keno gaming systems, point-of-sale software, and cash handling procedures is commonly required. Excellent communication, patience, and problem-solving abilities help you engage with patrons and resolve any issues efficiently. These skills and qualities ensure accurate game operations, positive guest experiences, and compliance with gaming regulations.

What does an Assistant Keno do?

An Assistant Keno is responsible for helping manage Keno games in a casino or gaming establishment. Their duties often include selling Keno tickets, explaining game rules to players, verifying winning tickets, and assisting with payouts. They also help maintain accurate records of sales and winnings, and provide customer service to ensure a positive gaming experience. Assistant Keno staff work closely with supervisors and other casino employees to ensure the smooth operation of Keno games.

What is the difference between Assistant Keno vs Keno Dealer?

AspectAssistant KenoKeno Dealer
CredentialsBasic gaming knowledge, sometimes certificationGaming license, certification, experience
Work EnvironmentCasino floors, gaming hallsCasino tables, gaming areas
Employer & IndustryCasinos, gaming establishmentsCasinos, gaming venues

Assistant Keno typically involves supporting Keno operations, such as customer service and game assistance, often requiring basic gaming knowledge. Keno Dealers are responsible for managing the game, handling bets, and ensuring fair play, usually needing specific certifications and experience. While both roles work in casinos and gaming environments, Keno Dealers have more direct interaction with game management and customer transactions, making their responsibilities more specialized.

More about Assistant Keno jobs
What are the most commonly searched types of Keno jobs? The most popular types of Keno jobs are:
What states have the most Assistant Keno jobs? States with the most job openings for Assistant Keno jobs include:
What job categories do people searching Assistant Keno jobs look for? The top searched job categories for Assistant Keno jobs are:
Assistant Keno jobs near you
Infographic showing various Assistant Keno job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Keno Lead

Keno Lead

Wildhorse Resort and Casino

Pendleton, OR • On-site

$18/hr

Full-time

Posted 20 days ago

Wildhorse Resort & Casino rating

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

80th of 148 rated casinos

Job description

WAGE RANGE: $18.00
OPEN UNTIL FILLED: 1ST PULL DATE, JULY 6, 2026
JOB SUMMARY
Oversee the operation of Keno on assigned shifts, including supervising Keno staff, games, and tournaments. Responsible for all games conducted and ensuring compliance with all rules, regulations and policies. Assist with game implementation when needed.
ESSENTIAL JOB FUNCTIONS:
  1. Ensure customer satisfaction and return visits through prompt, efficient, and friendly service.
  2. Opens and/or closes Keno/OTB department.
  3. Supervises all Keno/OTB staff on shift, including scheduling, area assignments, performance counseling, evaluation, and leave approval.
  4. Trains new Keno/OTB staff and provides ongoing training for existing staff as directed.
  5. Approves payoffs at a limited level and seeks authorization for payoffs over a specified amount.
  6. Functions as a writer as needed, including working at different stations of the game area, calling, and verifying the game, collecting game draws, and checking the writer's revenue tapes for accuracy.
  7. Ensures procedure sequence, as set forth by the department manager, to properly coordinate the game.
  8. Maintains Keno supply needs to maintain operations and submits replacement requests accordingly.
  9. Handles complaints from customers, deferring difficult concerns to the supervisor.
  10. Computer use, to log in/out daily accounts and access monthly Keno tournament accounts and daily e-mail correspondence.
  11. Inventory for controlled items such as a Keno ball, equipment, and continuous paper.
  12. Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
  13. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
  14. Ensure that the operation of equipment, tools, and materials is handled safely.
  15. Promote internal guest service standards through courteous and respectful behavior.
  16. Other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
  1. Limited payouts.
  2. Supervise staff on shift.

SIGNATORY ABILITY:
  1. Keno bank and controlled keys.

ACCESS TO SENSITIVE AREAS:
  1. Keno-controlled storage and employee files.

MINIMUM QUALIFICATIONS:
  1. Six (6) months of cash handling or customer service experience.
  2. Six (6) months of supervisory experience.
  3. High School Diploma or GED or ten years' experience.
  4. Computer literate with Word, spreadsheets, database systems, e-mail, and POS systems.
  5. Detail-oriented, good with numbers and money, possess legible handwriting skills and 10 key experiences.
  6. Need to stand for long periods, perform routine clerical functions, including repetitive motion of arms, wrists, hands, and fingers, visually review info and enter into the computer, and work within a noisy environment.
  7. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
  8. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  9. Requires a High-Security Gaming License clearance.
  10. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:
  1. One (1) year of Keno writer experience.
  2. One (1) year of gaming or Casino experience.

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