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Assistant Keno Jobs (NOW HIRING)

Brickstone Brewhouse and Tavern

Hostess

Raynham, MA · On-site

Keno Operations: * Assist guests with Keno-related inquiries, such as how to play or submitting tickets. * Ensure Keno supplies (e.g., game slips, pencils) are stocked and accessible. * Monitor the ...

ACS Hospitality Inc

Hostess

Raynham, MA

$15 - $17/hr

Keno Operations: * Assist guests with Keno-related inquiries, such as how to play or submitting tickets. * Ensure Keno supplies (e.g., game slips, pencils) are stocked and accessible. * Monitor the ...

Swinomish Casino & Lodge

Server

Anacortes, WA · On-site

$17.13/hr

... * Assist with table clearing, resetting, and maintaining a polished dining room appearance ... EZ KENO kiosks, and BetRivers Sportsbook at Swinomish. Benefits All team members enjoy these ...

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Assistant Keno information

What does an assistant keno do?

An Assistant Keno is responsible for helping manage Keno games in a casino or gaming establishment. Their duties often include selling Keno tickets, explaining game rules to players, verifying winning tickets, and assisting with payouts. They also help maintain accurate records of sales and winnings, and provide customer service to ensure a positive gaming experience. Assistant Keno staff work closely with supervisors and other casino employees to ensure the smooth operation of Keno games.

What are the key skills and qualifications needed to thrive as an assistant keno, and why are they important?

To thrive as an Assistant Keno, you need strong numeracy, attention to detail, and customer service skills, generally supported by a high school diploma or equivalent. Familiarity with keno gaming systems, point-of-sale software, and cash handling procedures is commonly required. Excellent communication, patience, and problem-solving abilities help you engage with patrons and resolve any issues efficiently. These skills and qualities ensure accurate game operations, positive guest experiences, and compliance with gaming regulations.

What are some common challenges faced by assistant keno staff, and how can they be managed effectively?

Assistant Keno staff often juggle multiple tasks in a fast-paced casino environment, such as assisting players with ticket purchases, explaining Keno rules, and ensuring accurate payouts. A major challenge is maintaining focus and attention to detail during busy periods to prevent errors. Effective communication skills and a strong grasp of Keno procedures help minimize mistakes and improve customer satisfaction. Working closely with team members and supervisors can also help manage workload and resolve any issues that arise quickly.

What is the difference between Assistant Keno vs Keno Dealer?

AspectAssistant KenoKeno Dealer
CredentialsBasic gaming knowledge, sometimes certificationGaming license, certification, experience
Work EnvironmentCasino floors, gaming hallsCasino tables, gaming areas
Employer & IndustryCasinos, gaming establishmentsCasinos, gaming venues

Assistant Keno typically involves supporting Keno operations, such as customer service and game assistance, often requiring basic gaming knowledge. Keno Dealers are responsible for managing the game, handling bets, and ensuring fair play, usually needing specific certifications and experience. While both roles work in casinos and gaming environments, Keno Dealers have more direct interaction with game management and customer transactions, making their responsibilities more specialized.

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Assistant Keno jobs near you
Infographic showing various Assistant Keno job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

STEP-Keno - Sportsbook Apprentice (Must be a Nisqually Tribal Member)

Olympia, WA • On-site

Nisqually Red Wind Casino
Gambling Activities • 501 - 1,000 employees
Learn more about Nisqually Red Wind Casinoexternal

Full-time

Re-posted 3 days ago

Job description

Description:

POSITION OBJECTIVE: Provide career positions to Nisqually Tribal Members in support of the Nisqually Indian Tribe. Provide guidance, growth opportunities, and skills to enable the advancement of the Nisqually Tribal Members in developing careers and lifelong work skills.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Employees, and the neighboring communities

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY: This position allows Nisqually Tribal members to gain skills necessary for the Keno/Sportsbook Supervisor position. Apprenticeship under the supervision of the Keno/Sportsbook Department. A hands-on learning experience for running and writing keno/sportsbook game tickets, cashiering and using the Keno/Sportsbook system, and overseeing games in progress, guests, and team members in Keno/Sportsbook.

Requirements:

Required Skills and Knowledge:

  • Nisqually Tribal Member.
  • Willingness to study toward and earn a GED or high school diploma.
  • Ability to learn all aspects of the Keno/Sportsbook Department.
  • Ability to follow detailed procedures, accept guidance, and correct actions.
  • Ability to learn and use a basic computer and basic math skills.
  • Ability to work within time constraints and stay on task.
  • Ability to learn communication skills, both verbal and written.
  • Ability to work independently and use sound judgment.
  • Positive guest service and teamwork skills.
  • Ability to work all shifts, including weekends and holidays.
  • Must complete Title 31 requirements.
  • Ability to obtain a Class III Gaming License.

PHYSICAL REQUIREMENTS:

  • Ability to bend, reach, push, pull, squat, and lift up to 40 pounds.
  • Ability to stand and/or move around continuously during the assigned shift.
  • Ability to reach with hands and arms.
  • Manual and finger dexterity for operating a personal computer and routine paperwork.
  • Ability to tolerate a noisy, smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

  • Knowledge of departmental Guest Service Standards.
  • Knowledge of casino promotions.
  • Assist the Keno/Sportsbook staff by performing the essential functions of Keno/Sportsbook Runner-Writer, Keno/Sportsbook Dual-Rate, and Keno/Sportsbook Shift Supervisor positions.
  • Learn the operation of Keno/Sportsbook, including the player club system.
  • Oversees games in progress, guests, and team members in Keno/Sportsbook.
  • Safeguards company assets located in the assigned section.
  • Assigned to run Keno/Sportsbook on the gaming floor, cashier/game station, or Keno/Sportsbook area.
  • Supplement learning with department training, company training, online, and/or off-site classes.
  • Gives superior guest service at all times.
  • Performs other duties as assigned.

Rev 7.03.2023

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