San Juan, PR · On-site
$15.75 - $19.50/hr
We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An ... and assist to confirm all reservations. - Ensure all incoming calls with courtesy and ensure ...
San Juan, PR · On-site
$15.75 - $19.50/hr
We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An ... and assist to confirm all reservations. - Ensure all incoming calls with courtesy and ensure ...
San Diego, CA · On-site
$20/hr
At Montage International, we are doing something different, something exciting and it takes ... Reservations Agent SUMMARY The Reservations Agent serves as the voice of the hotel when guests ...
San Diego, CA · On-site
$20/hr
At Montage International, we are doing something different, something exciting and it takes ... Reservations Agent SUMMARY The Reservations Agent serves as the voice of the hotel when guests ...
San Juan, PR · On-site
$15.75 - $19.50/hr
We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An ... and assist to confirm all reservations. - Ensure all incoming calls with courtesy and ensure ...
San Juan, PR · On-site
$15.75 - $19.50/hr
We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An ... and assist to confirm all reservations. - Ensure all incoming calls with courtesy and ensure ...
Saratoga, WY · On-site +1
$15 - $18.75/hr
... * Assist with Travel Agent and Tour Operator reservations - maintaining knowledge of all affiliate standards and concessions * Work collaboratively with all resort departments to maintain maximum ...
Saratoga, WY · On-site +1
$15 - $18.75/hr
... * Assist with Travel Agent and Tour Operator reservations - maintaining knowledge of all affiliate standards and concessions * Work collaboratively with all resort departments to maintain maximum ...
Saratoga, WY · On-site
$15 - $18.75/hr
... * Assist with Travel Agent and Tour Operator reservations -- maintaining knowledge of all affiliate standards and concessions * Work collaboratively with all resort departments to maintain maximum ...
New
Saratoga, WY · On-site
$15 - $18.75/hr
... * Assist with Travel Agent and Tour Operator reservations -- maintaining knowledge of all affiliate standards and concessions * Work collaboratively with all resort departments to maintain maximum ...
New
Fort Worth, TX · On-site
$15.25 - $19.25/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Fort Worth, TX · On-site
$15.25 - $19.25/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Saratoga, WY · On-site
$15 - $18.75/hr
... * Assist with Travel Agent and Tour Operator reservations - maintaining knowledge of all affiliate standards and concessions * Work collaboratively with all resort departments to maintain maximum ...
New
Saratoga, WY · On-site
$15 - $18.75/hr
... * Assist with Travel Agent and Tour Operator reservations - maintaining knowledge of all affiliate standards and concessions * Work collaboratively with all resort departments to maintain maximum ...
New
Blowing Rock, NC · On-site
$14 - $17.50/hr
Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ... As a Reservations Agent, your attention to detail ensures every stay is set up for success:
Blowing Rock, NC · On-site
$14 - $17.50/hr
Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ... As a Reservations Agent, your attention to detail ensures every stay is set up for success:
New Orleans, LA · On-site
$14.75 - $18.50/hr
Reservations Agent Dinamic AS Group is a growing company committed to delivering dependable service ... The ideal candidate will assist customers with reservations, provide accurate information regarding ...
New Orleans, LA · On-site
$14.75 - $18.50/hr
Reservations Agent Dinamic AS Group is a growing company committed to delivering dependable service ... The ideal candidate will assist customers with reservations, provide accurate information regarding ...
Blowing Rock, NC · On-site
$14 - $17.50/hr
The Reservations Agent plays a critical role in shaping the guest experience from the very first ... Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ...
Blowing Rock, NC · On-site
$14 - $17.50/hr
The Reservations Agent plays a critical role in shaping the guest experience from the very first ... Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ...
San Diego, CA · On-site
$20/hr
At Montage International, we are doing something different, something exciting and it takes ... Reservations Agent SUMMARY The Reservations Agent serves as the voice of the hotel when guests ...
San Diego, CA · On-site
$20/hr
At Montage International, we are doing something different, something exciting and it takes ... Reservations Agent SUMMARY The Reservations Agent serves as the voice of the hotel when guests ...
Denver, CO · On-site
$21.50/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Denver, CO · On-site
$21.50/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Denver, CO · On-site
$16.50 - $20.50/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Denver, CO · On-site
$16.50 - $20.50/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
$15.75 - $19.75/hr
Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all ... assist the caller using proper phone technique. Use proper selling techniques and maintain the ...
$15.75 - $19.75/hr
Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all ... assist the caller using proper phone technique. Use proper selling techniques and maintain the ...
Yountville, CA · On-site
$18.25 - $22.75/hr
Reservations Agent Laying in the heart of Napa Valley, The Estate Yountville features two ... Be able to perform all duties of Guest Services Agent and assist as needed at front desk. Required ...
Yountville, CA · On-site
$18.25 - $22.75/hr
Reservations Agent Laying in the heart of Napa Valley, The Estate Yountville features two ... Be able to perform all duties of Guest Services Agent and assist as needed at front desk. Required ...
Chicago, IL · On-site
$25.43 - $26.93/hr
Reservations & Communications Agent Four Seasons is powered by our people. We are a collective of ... Ability to identify when unable to assist guest and communicate with management in a timely manner ...
Chicago, IL · On-site
$25.43 - $26.93/hr
Reservations & Communications Agent Four Seasons is powered by our people. We are a collective of ... Ability to identify when unable to assist guest and communicate with management in a timely manner ...
Blowing Rock, NC · On-site
$14 - $17.50/hr
The Reservations Agent plays a critical role in shaping the guest experience from the very first ... Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ...
Quick apply
Blowing Rock, NC · On-site
$14 - $17.50/hr
The Reservations Agent plays a critical role in shaping the guest experience from the very first ... Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ...
Fort Worth, TX · On-site
$15.25 - $19.25/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Fort Worth, TX · On-site
$15.25 - $19.25/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
$14 - $17.50/hr
The Reservations Agent plays a critical role in shaping the guest experience from the very first ... Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ...
$14 - $17.50/hr
The Reservations Agent plays a critical role in shaping the guest experience from the very first ... Monitor group blocks, special promotions, and packages as assigned * Assist with reporting, daily ...
Fort Worth, TX · On-site
$15.25 - $19.25/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
Fort Worth, TX · On-site
$15.25 - $19.25/hr
Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...
$11.06 - $12.11
1% of jobs
$12.11 - $13.16
3% of jobs
$13.16 - $14.20
6% of jobs
$14.20 - $15.25
12% of jobs
$15.46 is the 25th percentile. Wages below this are outliers.
$15.25 - $16.30
14% of jobs
The median wage is $17.15 / hr.
$16.30 - $17.35
17% of jobs
$17.35 - $18.40
15% of jobs
$19.08 is the 75th percentile. Wages above this are outliers.
$18.40 - $19.45
11% of jobs
$19.45 - $20.50
11% of jobs
$20.50 - $21.55
7% of jobs
$21.55 - $22.60
3% of jobs
$11
$17
$22
| Aspect | Assistant International Reservations Agent | International Reservations Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; industry-specific training |
| Work Environment | Support team, travel agencies, or airline offices | Customer service centers, airline or hotel reservations departments |
| Job Responsibilities | Assist with reservations, handle customer inquiries, support senior agents | Process reservations, manage booking systems, provide travel info |
The Assistant International Reservations Agent typically supports senior agents by handling basic reservations and customer inquiries, while the International Reservations Agent manages bookings directly with clients. Both roles require similar credentials and work in customer service environments within the travel and hospitality industry, but the assistant position often involves more support tasks.
$15.75 - $19.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
7.0
Based on 46 frontline employees who took The Breakroom Quiz
29th of 108 rated hotels
We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Reservations Agent assists customers with the planning and booking aspect of their vacation or stay. They may support customers in person, on the phone, online or a combination of these. They answer customers' questions, make travel suggestions and book rooms and tickets.Job Description
- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
- Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Pharmacy, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Paid Funeral Leave
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Referral Incentive
Doctor Clinic
Sick Incentive
Development Programs
Milestone (Years of Service) Incentive
Employee Cafeteria
Company Paid Life Insurance
Various Employee Perks and Discounts
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Traveler accommodation
10,000+ Employees
Newton, MA, US
1937
