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International Agent Partnerships Specialist (English/Mandarin Fluent)

International Agent Partnerships Specialist (English/Mandarin Fluent)

Total Quality Logistics

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Total Quality Logistics rating

6.7

Company rating: 6.7 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

238th of 339 rated logistics

Job description

General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
The Global Agent Development Rep will be instrumental in the growth and development of the Air and Ocean business of TQL Global, with a primary focus on Transpacific trade lanes and Asia-based agent partnerships. This role will help support the growth, management, and expansion of TQL Global' s agent network across the Greater China, Southeast Asia, and Key Asian markets.
What's in it for you:
  • Competitive base salary + bonus opportunities
  • Advancement opportunities within structured career paths
  • Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
  • Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:
  • Identify, onboard, develop, and manage Asia-based international freight forwarding agents.
  • Serve as the primary point of contact for agents across China, Taiwan, Vietnam, Thailand, and other key Asian Markets
  • Build and maintain strong relationships with Asia-based partners, requiring regular communication across time zones and non-standard business hours
  • Proactively providing available booking opportunities to TQL Account Reps and the International Operations Team
  • Supporting issue resolutions to agent-related disputes
  • Supporting operational functions as needed for TQL freight handled by our agents
  • Create and distribute market update to support global trade initiatives
  • Act as a primary escalation contact for issue resolution related to agents and global trade
  • Working with our Compliance team to vet agents to ensure compliance with the Federal Maritime Commission
  • Work closely with pricing, sales, operations, contracts, claims, trade compliance, & credit teams

What you need:
  • Fluent in Mandarin and English
  • Bachelor's degree preferred
  • Prior experience in international freight forwarding preferred
  • Ability to work outside of standard business hours
  • Excellent attention to detail and organization skills
  • Enjoy working in a fast-paced environment and being on the phone with internal and external customers
  • Comfortable working with multiple computer systems and the Microsoft Suite
  • Self-starter with strong critical-thinking and problem-solving skills
  • Proven track record of exceptional customer service or team-player skills
  • Strong communication skills
  • Global cultural understanding

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com

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