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Assistant Hardware Manager Jobs in Delaware (NOW HIRING)

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ... Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ... Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

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Assistant Hardware Manager information

What does an assistant hardware manager do?

An Assistant Hardware Manager helps oversee the daily operations of a hardware store or department. Their responsibilities typically include supervising staff, managing inventory, assisting customers, handling vendor relationships, and ensuring the store meets sales and safety goals. They often step in for the Hardware Manager when needed and play a key role in training new employees. This position requires strong organizational, leadership, and customer service skills.

How does an assistant hardware manager typically support both customers and staff on a daily basis?

An Assistant Hardware Manager plays a key role in ensuring smooth store operations by assisting customers with product selection, troubleshooting issues, and providing knowledgeable advice. They also support staff by overseeing daily tasks, helping with inventory management, and stepping in to resolve any challenges that arise on the sales floor. Balancing customer service with team leadership is a common challenge, but it offers valuable experience for those looking to advance into store management roles.

What are the key skills and qualifications needed to thrive as an assistant hardware manager, and why are they important?

To thrive as an Assistant Hardware Manager, you need strong knowledge of hardware products, inventory management, and retail operations, often supported by experience in a hardware store or similar environment. Familiarity with point-of-sale (POS) systems, inventory tracking software, and basic Microsoft Office tools is typically required. Leadership, customer service, and problem-solving skills help you manage staff, assist customers, and resolve issues efficiently. These skills ensure smooth store operations, high customer satisfaction, and effective team coordination.

What is the difference between Assistant Hardware Manager vs Hardware Technician?

AspectAssistant Hardware ManagerHardware Technician
Required CredentialsAssociate's or Bachelor's in IT, Computer Science, or related field; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentOffice setting, overseeing hardware teams, managing inventoryOn-site, hands-on hardware repair and maintenance
Employer & Industry UsageIT departments, retail, manufacturingIT support, repair shops, data centers
Common Search & ComparisonOften compared for managerial support rolesCompared for technical repair roles

The Assistant Hardware Manager typically oversees hardware teams, manages inventory, and supports hardware operations, requiring some supervisory skills and relevant certifications. Hardware Technicians focus on hands-on repair, installation, and troubleshooting of hardware components. While both roles require technical knowledge, the Assistant Hardware Manager has more managerial responsibilities, whereas the Hardware Technician is more technical and operational.

What are popular job titles related to Assistant Hardware Manager jobs in Delaware? For Assistant Hardware Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Assistant Hardware Manager jobs in Delaware look for? The top searched job categories for Assistant Hardware Manager jobs in Delaware are:
What cities in Delaware are hiring for Assistant Hardware Manager jobs? Cities in Delaware with the most Assistant Hardware Manager job openings:
Assistant Hardware Manager jobs near you
Infographic showing various Assistant Hardware Manager job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Desktop Support Technician

American Technology Services

Wilmington, DE • On-site

$19.75 - $25/hr

Full-time

Re-posted 13 days ago

Job description

About American Technology Services LLC
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most - the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our "corporate knowledge" about our clients' IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a customer-focused and proactive Onsite Technician II to support one of our enterprise clients at their Wilmington, DE corporate office. This position serves as the primary onsite IT resource, providing Level 2 technical support, maintaining office technology, and ensuring employees have a positive technology experience throughout their workday. The ideal candidate enjoys working directly with end users, thrives in a hands-on support environment, and can effectively balance walk-up requests, ticketed work, and proactive site maintenance activities.
What you'll do
  • Troubleshoot hardware, software, and connectivity issues with a focus on timely resolution and excellent customer service.
  • Provide both walk-up and remote end-user support.
  • Support employee onboarding, offboarding, and workstation setup activities.
  • Troubleshoot audio/video, camera, display, and meeting connectivity issues.
  • Coordinate repairs or replacements as needed to minimize business impact.
  • Perform routine site wellness checks to verify office IT infrastructure and equipment is functioning properly.
  • Document and track maintenance activities, issues, and resolutions.
  • Maintain accurate asset inventory records and assist with asset audits and refresh initiatives.
  • Manage and resolve support tickets while meeting service level expectations.
  • Maintain detailed documentation of work performed and issue resolution.
  • Contribute to knowledge articles and process documentation when appropriate.
  • Coordinate with facilities teams and third-party vendors on technology-related projects and repairs.
  • Support office moves, equipment installations, cabling activities, and other onsite initiatives.

Qualifications
  • 2+ years of desktop support, help desk, or end-user support experience.
  • Experience supporting Windows, and Microsoft 365 applications.
  • Experience troubleshooting desktop hardware, software, printers, and peripherals.
  • Experience supporting conference room technology.
  • Experience with Citrix or virtual desktop environments.
  • Strong customer service, communication, and organizational skills.
  • Ability to work independently in an onsite support role.
  • Experience working within a ticketing system such as ServiceNow.
  • Strong ability to prioritize competing requests and manage workload independently in a fast-paced environment.

Qualifications Preferred
  • Experience with hardware deployments, asset management, and lifecycle programs.
  • Experience serving as the primary onsite IT resource for a corporate office environment.
  • Familiarity with Microsoft Intune, Azure AD/Entra ID, or endpoint management tools.
  • Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.

What Success Looks Like
  • Delivering exceptional customer service and technical support.
  • Maintaining a visible and approachable onsite IT presence.
  • Keeping conference rooms and office technology operational.
  • Resolving support requests efficiently and documenting work thoroughly.
  • Proactively identifying and addressing issues before they impact users.

Work Environment
  • Full-time (Monday - Friday, 8:30 AM - 5:00 PM ET) onsite position located in Wilmington, DE.
  • Regular interaction with end users, facilities teams, vendors, and remote support teams.
  • Occasional lifting and movement of IT equipment may be required.

Apply