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Assistant Front Office Supervisor Jobs (NOW HIRING)

HHM Hotels

Front Office Supervisor

Washington, DC

$22 - $24/hr

Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager ... prior supervisory experience preferred. * Intermediate knowledge of overall hotel operations ...

HHM Hotels

Front Office Supervisor

Broomfield, CO

$22 - $22.50/hr

Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager ... prior supervisory experience preferred. * Intermediate knowledge of overall hotel operations ...

HHM Hotels

Front Office Supervisor

Washington, DC

$24 - $25/hr

Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager ... prior supervisory experience preferred. * Intermediate knowledge of overall hotel operations ...

Hyatt Hotels

Front Office Supervisor

Washington, DC · On-site

$24 - $25/hr

Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your ... prior supervisory experience preferred. * Intermediate knowledge of overall hotel operations ...

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Assistant Front Office Supervisor information

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How much do assistant front office supervisor jobs pay per year?

As of Jul 29, 2026, the average yearly pay for assistant front office supervisor in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Front Office Supervisor, and why are they important?

To thrive as an Assistant Front Office Supervisor, you need a solid background in hospitality operations, customer service, and staff supervision, often supported by a diploma or degree in hospitality management. Familiarity with property management systems (PMS) like Opera or Fidelio, and basic knowledge of front desk procedures are typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help you manage guest relations and lead front desk teams smoothly. These capabilities ensure efficient operations, high guest satisfaction, and a well-coordinated front office environment.

What are some common challenges faced by an Assistant Front Office Supervisor, and how can they be effectively managed?

Assistant Front Office Supervisors often encounter challenges such as managing high guest expectations during peak hours, resolving conflicts within the front desk team, and ensuring seamless communication between departments. To handle these effectively, it's important to develop strong problem-solving skills, maintain a calm and approachable demeanor, and foster a collaborative team environment. Proactively training staff and implementing clear standard operating procedures can also help minimize disruptions and ensure consistent guest satisfaction.

What are Assistant Front Office Supervisors?

Assistant Front Office Supervisors are hospitality professionals who support the Front Office Manager in overseeing the daily operations of a hotel’s front desk. Their responsibilities include supervising front desk staff, ensuring excellent guest service, handling guest complaints, and assisting with check-in and check-out procedures. They also help in training new employees, maintaining records, and ensuring that all front office activities run smoothly and efficiently. This role requires strong leadership, communication, and problem-solving skills.

What is the difference between Assistant Front Office Supervisor vs Front Desk Supervisor?

AspectAssistant Front Office SupervisorFront Desk Supervisor
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialHigh school diploma or equivalent; hospitality certifications beneficial
Work EnvironmentHotels, resorts, hospitality establishmentsHotels, resorts, hospitality establishments
ResponsibilitiesSupports front desk operations, supervises staff, handles guest issuesOversees front desk staff, manages guest check-in/out, ensures service quality

The Assistant Front Office Supervisor and Front Desk Supervisor roles are closely related, both working in hotel front desk operations. The Assistant supports the supervisor, assisting with staff and guest issues, while the Front Desk Supervisor directly manages daily front desk activities. Both roles require similar credentials and work in similar environments, with the main difference being the level of responsibility and supervision scope.

What cities are hiring for Assistant Front Office Supervisor jobs? Cities with the most Assistant Front Office Supervisor job openings:
What are the most commonly searched types of Front Office Supervisor jobs? The most popular types of Front Office Supervisor jobs are:
What states have the most Assistant Front Office Supervisor jobs? States with the most job openings for Assistant Front Office Supervisor jobs include:
Assistant Front Office Supervisor jobs near you

Front Office Supervisor

HHM Hotels

Washington, DC

$22 - $24/hr

Full-time

Re-posted 5 days ago

HHM Hotels rating

6.6

Company rating: 6.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

47th of 108 rated hotels

Job description

Overview

Opportunity: Front Office Supervisor

As the Front Office Supervisor, you will lead the operations of our front desk, guest services, and lobby experiences. This role steps beyond standard front desk tasks, trusting you with elevated responsibilities that include driving guest satisfaction, managing daily front office logistics, mentoring team members, and ensuring our property shines as a premier destination in the heart of our vibrant local community.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Accept leadership responsibilities by modeling proper service techniques, effective development of others, and commitment to industry and personal development.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, creating a relationship and culture that results in repeat stays.
  • Greet guests immediately upon arrival, register and assign guests to hotel rooms, and ensure the hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Perform front office bookkeeping activities, including balancing accounts, conducting audits, handling cash, making change, and processing collections.
  • Close out guest accounts at check-out, and in the event of dissatisfaction, negotiate compromises, which may include authorizing revenue allowances.
  • Make and confirm reservations while actively promoting company and brand-specific marketing programs.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree in hospitality, business, or a related field is preferred.
  • 1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.
  • Intermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.
  • Strong communication and interpersonal skills to handle guest relations effectively and lead a diverse team.

HHM Hotels Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

What HHM Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

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