About our Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer ... Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
About our Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer ... Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Executive Assistant
Medford, MA · On-site
$48K - $81K/yr
At Elsevier, we collaborate with leading academics, researchers, and practitioners across Science ... The Executive Assistant works closely with, and supports the Content Acquisition VPs, Content ...
Executive Assistant
Medford, MA · On-site
$48K - $81K/yr
At Elsevier, we collaborate with leading academics, researchers, and practitioners across Science ... The Executive Assistant works closely with, and supports the Content Acquisition VPs, Content ...
Medical Assistant - Primary Care (ongoing)
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant - Primary Care (ongoing)
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Imaging
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Imaging
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant - Specialty Care (ongoing)
$17 - $22.25/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant - Specialty Care (ongoing)
$17 - $22.25/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Transplant - University Hospital
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Transplant - University Hospital
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Imaging
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Imaging
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Imaging
$17.75 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Imaging
$17.75 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Family Medicine
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Family Medicine
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
$17.75 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
$17.75 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Customer Success Manager, Clinical Solutions
Philadelphia, PA · On-site
$59K - $98K/yr
About our Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer ... Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Customer Success Manager, Clinical Solutions
Philadelphia, PA · On-site
$59K - $98K/yr
About our Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer ... Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Medical Assistant, Family Medicine
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Family Medicine
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant - Specialty Care (ongoing)
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant - Specialty Care (ongoing)
Madison, WI · On-site
$20.92 - $29.30/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
Madison, WI · On-site
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
Madison, WI · On-site
$18 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
$17.75 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Medical Assistant, Breast Center
$17.75 - $23/hr
UW Health offers clinical and administrative continuing education opportunities for Medical Assistants including AAMA approved CEUs, Elsevier Skill Packages and free weekend webinar events (twice per ...
Assistant Elsevier information
What is the difference between Assistant Elsevier vs Research Assistant?
| Aspect | Assistant Elsevier | Research Assistant |
|---|---|---|
| Credentials | Typically requires a bachelor's degree, knowledge of publishing or scientific research | Usually requires a bachelor's or master's degree in a relevant field |
| Work Environment | Office setting, supporting publishing or editorial tasks | Laboratory, academic, or field research settings |
| Employer & Industry | Elsevier, publishing, scientific, or academic industries | Universities, research institutes, or laboratories |
| Common Search & Comparison | Often compared for support roles in publishing | Compared for research support roles in academia |
The Assistant Elsevier role focuses on supporting publishing and editorial tasks within the scientific publishing industry, often requiring knowledge of scientific content and administrative skills. In contrast, a Research Assistant is primarily involved in conducting or supporting scientific research in academic or laboratory settings. While both roles may require a bachelor's degree, the Assistant Elsevier is more aligned with publishing support, whereas the Research Assistant is research-focused.

$59K - $98K/yr
Full-time
Posted 23 days ago
Job description
Do you enjoy partnering with customers to help them achieve meaningful outcomes from healthcare technology?
Are you motivated by building trusted relationships and improving the customer experience through collaboration and insight?
About our Team
The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships.
About the Role
The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This role focuses on guiding customers after implementation to help them achieve strategic outcomes and long-term value. The position combines healthcare knowledge, SaaS experience, and relationship management to support customers throughout their journey.
Responsibilities
Build and maintain strong, trusted relationships with customers to support their long-term success
Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
Support account growth by surfacing potential opportunities and contributing to renewal planning
Share customer perspectives internally to help inform product and content enhancements
Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives
Requirements
Background in Nursing, Health Administration, Informatics, or a related field preferred
Experience in a SaaS or healthcare-related environment
Understanding of subscription-based business models and the customer lifecycle
Experience with customer engagement, adoption strategies, and relationship management
Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
Knowledge of digital health solutions or similar enterprise technologies
Ability to interpret data to identify trends and support customer success strategies
Strong facilitation, presentation, influencing, organizational, and problem-solving skills
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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About Elsevier
Sourced by ZipRecruiter
Industry
Print media publishing
Company size
5,001 - 10,000 Employees
Headquarters location
Amsterdam, NY, US