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Assistant Dispatch Supervisor Jobs in Oregon (NOW HIRING)

SEER GROUP

Service Tech (54589)

Springfield, OR

$24 - $42/hr

Key Responsibilities Essential Job Functions * Assist with gathering information on-site for ... Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner

Marshall's Inc

HVAC Service Technician

Eugene, OR · On-site

Essential Job Functions * Assist with gathering information on-site for commercial maintenance bids ... Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner

SwiftX Inc.

Warehouse Specialist - PDX

Portland, OR · On-site

$18 - $22/hr

Key Responsibilities:* * Assist daily operations including dispatch parcel and assign tasks to DSPs ... We will assign different supervisors to oversee various tasks, with on-the-job training provided ...

SwiftX Inc.

Warehouse Specialist - PDX

Portland, OR · Hybrid

$18 - $22/hr

Key Responsibilities:* * Assist daily operations including dispatch parcel and assign tasks to DSPs ... We will assign different supervisors to oversee various tasks, with on-the-job training provided ...

SwiftX Inc.

Warehouse Specialist - PDX

Portland, OR · On-site

$18 - $22/hr

Key Responsibilities:* * Assist daily operations including dispatch parcel and assign tasks to DSPs ... We will assign different supervisors to oversee various tasks, with on-the-job training provided ...

O'Brien Auto Group

HOURLY TECHNICIAN

Portland, OR · On-site

$19 - $20/hr

Inform service advisor if additional work is needed. * Assist in training and supervising of ... Inform dispatch or service advisor of any delays in which the promised time cannot be met.

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Assistant Dispatch Supervisor information

What is an assistant dispatch supervisor?

Assistant Dispatch Supervisors are professionals who assist in overseeing the daily operations of a dispatch department, ensuring that goods, vehicles, or personnel are scheduled and routed efficiently. They support the Dispatch Supervisor by coordinating activities, communicating with drivers or staff, resolving scheduling conflicts, and maintaining records. Their role is crucial in industries like transportation, logistics, emergency services, and delivery companies, helping to ensure timely and accurate dispatching. They often balance administrative tasks with hands-on problem-solving and may also help train and mentor dispatch staff.

What are the key skills and qualifications needed to thrive as an assistant dispatch supervisor?

To thrive as an Assistant Dispatch Supervisor, you need strong organizational skills, knowledge of logistics operations, and experience in dispatch or transportation management, often supported by a relevant associate degree or equivalent experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office tools is typically required. Effective communication, leadership, and problem-solving abilities are crucial soft skills for coordinating teams and resolving issues efficiently. These skills and qualities are vital to ensure smooth operations, timely deliveries, and a well-coordinated dispatch team.

What are some common challenges faced by an assistant dispatch supervisor and how can they be addressed?

Assistant Dispatch Supervisors often encounter challenges such as managing high call volumes, coordinating multiple routes, and resolving unexpected delays or issues in real-time. Balancing the needs of drivers, clients, and upper management requires strong communication and quick problem-solving skills. Implementing technology solutions, establishing clear protocols, and maintaining open communication with team members can help address these challenges and ensure efficient operations. Continuous training and regular feedback sessions also contribute to smoother workflows and improved team performance.

What is the difference between Assistant Dispatch Supervisor vs Dispatch Coordinator?

AspectAssistant Dispatch SupervisorDispatch Coordinator
CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma; certifications are a plus
Work EnvironmentSupervisory role overseeing dispatch teams in logistics or transportationCoordinating shipments and schedules, often in office settings
Employer & IndustryLogistics, transportation, delivery servicesLogistics, transportation, supply chain management
Search & ComparisonOften compared for roles involving team oversight and dispatchingCompared for roles focusing on scheduling and coordination

The Assistant Dispatch Supervisor and Dispatch Coordinator roles share similarities in industry and work environment, but the Assistant Dispatch Supervisor typically has supervisory responsibilities over dispatch teams, while the Dispatch Coordinator focuses more on scheduling and coordination tasks. Both roles require similar credentials and are common in logistics and transportation sectors.

What cities in Oregon are hiring for Assistant Dispatch Supervisor jobs?

Cities in Oregon with the most Assistant Dispatch Supervisor job openings:

Assistant Dispatch Supervisor jobs near you

Customer Care Operations (PDX)

Portland, OR • On-site

Xpress Global Systems, LLC
Trucking • 1 - 5K employees
Learn more about Xpress Global Systems, LLCexternal

Full-time

Posted 26 days ago

Xpress Global Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview

At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.

Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.

Responsibilities
  • Provide administrative support to Service Center Operations.   Perform clerical functions including answering phones, making copies, data entry, and general correspondence.    
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
  • Respond promptly to customer inquiries.
  • Will be required to adhere to pre-determined quality guidelines.
  • Acknowledging and resolve customer complaints.
  • Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
  • Communication with external and internal customer questions and requests.  Interface with customers via telephone, e-mail, web, and in person.   
  • Interface with customers regarding routes, deliveries, and pick-ups.   May schedule driver appointments and assist in driver route assignments.  May dispatch drivers as needed.   
  • Assist will-call customers in picking up freight.   
  • Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
  • Perform data entry and prepare standard reports.   
  • May assist in loading or unloading freight.
  • Ability to work on XGS site while performing essential functions.
  • Other duties as assigned.
Qualifications

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

  • 1-3 years Clerical Experience, preferably in the transportation industry
  • Warehouse and WMS experience preferred.
  • AS400 experience preferred.  
  • Dispatching experience preferred.
  • Forklift certification a plus
  • Computer literacy required.

 

PHYSICAL AND MENTAL REQUIREMENTS:

  • Consistently maintains excellent personal attendance records.
  • Sit for long periods of time.
  • Manual dexterity to operate a computer and other office machines.
  • Clear and understandable speaking voice for the purposes of telephone communication.
  • Climb stairs.
  • Occasionally stoop, kneel, or crouch.
  • Correctable vision and hearing.

We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.

ENVIRONMENT

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required.  Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.  XGS reserves the right to revise or change duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Employment Type: FULL_TIME

What Xpress Global Systems employees say

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Hours and flexibility

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