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Assistant Dispatch Manager Jobs in Miami, FL (NOW HIRING)

Global Crossing Airlines

OCC Coordinator

Miami, FL

$18.50 - $24.75/hr

... to the Assistant Manager of Ground. Responsibilities The Duties and responsibility of the OCC Coordinator include but it is not limited to the following: * assisting dispatchers on duty in ...

Alcrete LLC

Dispatcher

Florida City, FL · On-site

Project Manager or General Manager Position Overview The role of Dispatching Assistant at Alcrete is to work closely with the Project Manager and the production team to ensure all products are ...

Alcrete

Dispatcher

Florida City, FL · On-site

Project Manager or General Manager Position Overview The role of Dispatching Assistant at Alcrete is to work closely with the Project Manager and the production team to ensure all products are ...

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All JobsDispatch JobsAssistant Dispatch Manager JobsAssistant Dispatch Manager Jobs in Miami, FL

Assistant Dispatch Manager information

See Miami, FL salary details

$29.6K

$55.2K

$99.9K

How much do assistant dispatch manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for assistant dispatch manager in Miami, FL is $55,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $65,500.00 per year, depending on experience, location, and employer.

What does an assistant dispatch manager do?

An Assistant Dispatch Manager supports the Dispatch Manager in overseeing the daily operations of a dispatch department, which is responsible for scheduling and coordinating the movement of vehicles, goods, or personnel. They help manage dispatch staff, ensure timely and efficient deliveries, resolve logistical issues, and maintain communication with drivers and clients. Their role often includes monitoring performance, ensuring compliance with safety regulations, and assisting in training new dispatchers.

What are the key skills and qualifications needed to thrive as an assistant dispatch manager, and why are they important?

To thrive as an Assistant Dispatch Manager, you need a solid understanding of logistics, scheduling, and transportation management, often supported by relevant experience or a degree in business or supply chain. Familiarity with dispatch management software, GPS tracking systems, and Microsoft Office Suite is typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for coordinating teams and resolving issues quickly. These skills and qualities ensure efficient operations, timely deliveries, and effective team leadership in a fast-paced environment.

What are some common challenges faced by assistant dispatch managers, and how can they be overcome?

Assistant Dispatch Managers often face challenges such as coordinating communication between drivers and clients, managing last-minute schedule changes, and ensuring timely deliveries despite unforeseen delays. Effective problem-solving skills and the ability to remain calm under pressure are crucial. Building strong relationships with team members and drivers, utilizing dispatch software efficiently, and maintaining clear communication channels can help overcome these challenges and keep operations running smoothly.

What is the difference between Assistant Dispatch Manager vs Dispatch Coordinator?

AspectAssistant Dispatch ManagerDispatch Coordinator
CredentialsHigh school diploma; some roles prefer experience in logistics or managementHigh school diploma; experience in logistics or customer service often preferred
Work EnvironmentOffice setting, overseeing dispatch operations and team coordinationOffice or field setting, coordinating daily dispatch activities and communication
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, courier services, freight companies
Search & Comparison IntentUnderstanding managerial support roles in dispatchDay-to-day dispatch coordination and communication tasks

The Assistant Dispatch Manager typically has a supervisory role, supporting dispatch operations and managing staff, while the Dispatch Coordinator focuses on coordinating daily dispatch activities and communication. Both roles are essential in logistics and transportation industries, but they differ in responsibilities and level of oversight.

What cities near Miami, FL are hiring for Assistant Dispatch Manager jobs?

Cities near Miami, FL with the most Assistant Dispatch Manager job openings:

Assistant Dispatch Manager jobs near you

Dispatch Supervisor

Hotwire Communications

Fort Lauderdale, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

19th of 101 rated telecommunications companies

Job description

The Dispatch Supervisor oversees daily dispatch operations to ensure efficient scheduling and routing of field technicians or drivers. This role supervises dispatch personnel, monitors workflow, and implements processes that promote productivity, accuracy, and high levels of customer satisfaction. This role plays a key role in minimizing missed appointments and maximizing Technical Field personnel productivity.

RESPONSIBILITIES:

  • Supervise the dispatch team to ensure efficient assignment and routing of service calls or deliveries.
  • Monitor dispatch schedules and adjust in real-time to accommodate delays, absences, or priority changes.
  • Train, mentor, and evaluate dispatch staff to ensure compliance with company policies and quality standards.
  • Implement best practices and continuous improvements in routing and dispatch processes.
  • Collaborate with operations, customer service, and field staff to resolve scheduling conflicts or service issues.
  • Ensure all dispatching systems and logs are accurately maintained and updated in real-time.
  • Analyze data and generate reports on dispatch performance, productivity, and service metrics.
  • Maintain up-to-date knowledge of company services, service areas, and geographical boundaries.
  • Manage escalated issues related to scheduling, service delays, or routing errors.
  • Assist in developing and enforcing safety procedures for dispatch and field operations.
  • Ensure timely communication with customers regarding appointments, service changes, or delays.
  • Evaluate current software or tools used for dispatching and recommend improvements or upgrades.
  • Handle time-off requests and scheduling coverage for dispatch personnel.
  • Ensure adherence to DOT regulations as applicable and company compliance policies.
  • Analyze performance metrics and produce reports.
  • Other duties as assigned by the Supervisor.
  • Must be able to work weekends.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High School Diploma or equivalent required; Associate's or Bachelor’s degree in Business, Operations, or related field is preferred.
  • Minimum 3 - 5 years of experience in dispatch operations, preferably within telecommunications, utilities, or a related field.
  • Minimum 1–2 years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
  • Proven ability to lead and coach teams, manage performance, and handle escalated issues professionally.
  • Strong proficiency with dispatch software systems, workforce management tools, and Excel (reporting, scheduling, and analysis).
  • Demonstrated ability to manage schedules, prioritize tasks, and balance operational demands with customer satisfaction.
  • Excellent communication, problem-solving, and decision-making skills.
  • Bilingual (English/Spanish or other language) is a plus.
  • Must be able to work weekends.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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