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Assistant Director Of Ticket Operations Jobs in Decatur, IL

Renewal Rehab, part of the Enhance Therapies family of companies, is hiring a Director of Rehab - ... Lead and participate in all facility meetings as scheduled by the regional or management * Assist ...

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Assistant Director Of Ticket Operations information

See Decatur, IL salary details

$32.5K

$82.6K

$148.9K

How much do assistant director of ticket operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for assistant director of ticket operations in Decatur, IL is $82,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $107,700.00 per year, depending on experience, location, and employer.

What does an assistant director of ticket operations do?

An Assistant Director of Ticket Operations oversees the daily management of ticket sales, distribution, and customer service for sports teams, entertainment venues, or events. They assist in developing ticketing strategies, managing box office staff, and ensuring smooth operations with ticketing software. Additionally, they help coordinate with other departments to maximize attendance and revenue, while maintaining excellent customer service for patrons. Their work is essential to ensuring events run efficiently and attendees have a positive experience.

What are the key skills and qualifications needed to thrive as an assistant director of ticket operations?

To thrive as an Assistant Director of Ticket Operations, you need expertise in event ticketing, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with industry-standard ticketing software such as Ticketmaster or Paciolan, as well as experience with CRM and reporting tools, is typically required. Strong organizational, leadership, and communication skills help in managing staff, resolving patron issues, and collaborating with other departments. These skills and qualifications are essential for ensuring efficient ticket operations, maximizing sales, and delivering a positive fan experience.

What are some common challenges faced by an assistant director of ticket operations, and how can they be addressed?

Assistant Directors of Ticket Operations often encounter challenges such as managing high-volume ticket sales during peak event periods, ensuring accurate and timely reporting, and coordinating with various departments like marketing, finance, and customer service. Effective communication and strong organizational skills are essential to address these challenges, as is proficiency with ticketing software and data analytics. Staying adaptable and proactive, especially during last-minute changes or ticketing system updates, helps ensure smooth operations and a positive customer experience.

What job categories do people searching Assistant Director Of Ticket Operations jobs in Decatur, IL look for?

The top searched job categories for Assistant Director Of Ticket Operations jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Assistant Director Of Ticket Operations jobs?

Cities near Decatur, IL with the most Assistant Director Of Ticket Operations job openings:

Full-time

Posted 4 days ago


Job description

GENERAL DESCRIPTION

The Director of Development is responsible for planning, organizing, and directing all of MRI's fundraising including, the major gifts program, annual fund, planned giving, special events and capital campaigns. The Manager works closely with the President/CEO in all development and fund raising and marketing/PR endeavors.The Director of Development is also responsible for the coordination, implementation and evaluation of public information and education; marketing; resource development; social media maintenance; customer service; and internal communication. The Director of Development also will research, identify, and evaluate potential business opportunities for the purpose of job training possibilities for our persons served. This includes job potential in MRI and in the community.

ESSENTIAL JOB RESPONSIBILITIES

  • Develops and maintains a system for fund-raising and planned giving activities for agency expansion through private funding opportunities; this system shall include but is not limited to developing and maintaining a donor data base.
  • Coordinates all fund-raising and development activities and maintains personal contact with major benefactors and potential givers to enhance agency resources and services.
  • Creates fundraising goals and relies on extensive experience and judgment to plan and accomplish these goals.
  • Identifies new donors and organizes initiatives to solicit funding.
  • Responsible for developing major gift opportunities and writing grant proposals.
  • Inspiring new supporters to raise money, while maintaining and developing relationships with existing supporters.
  • Research, identify, and evaluate commercial and service-based work opportunities that align with MRI's mission.
  • Develop and maintain vendor and customer relationships to support ongoing and future business opportunities.
  • Managing and updating databases to record donor contact and preference information.
  • Plans, develops, implements and evaluates public relations, marketing, web-site maintenance, customer service and development activities for the agency. This responsibility requires the use of a computer and word processing, a variety of software applications, a phone and a vehicle.
  • Initiates donor engagement initiatives, such as tours, mailings, e-newsletters or small special events, under the direction of the President/CEO.
  • Assists with planning and implementation of marketing for special agency programs and events such as United Way Giving Campaign and community partnered events.
  • Maintains and builds online presence through variety of social media platforms (Facebook, Twitter, Instagram, TikTok, etc.).
  • Executes public relations and marketing/fundraising goals set forth in the marketing plan using multiple methods, including website content management, media relations, social media management and design of printed promotional items.
    • Administers all policies and procedures as developed by MRI; communicates to staff, interprets as necessary, and confirms compliance.
    • Develops managers' and/or supervisors' skills, particularly in the management techniques of planning, organizing, leading, and supervising through continued coaching and feedback performance.
  • Recruit, organize and manage volunteers to carry out various functions within the organization.
  • Confers with the Program/Department Directors to assess needs for information; drafts and presents to the Executive Director public and internal informational materials, agency brochures and public education marketing and web-site materials.
  • Develops and maintains a media directory of relevant information on media sources for the area of Decatur and Macon County; prepares press releases and public service announcements for media dissemination.
  • In collaboration with Program/Department Directors, coordinates the maintenance of the MRI Website and completes updates on a regular basis to assure accurate and timely information is available to the public.
  • Coordinates the development and maintenance of marketing, web-site and audio-visual materials for use in agency public relations, marketing, resource development and educational activities.
  • Coordinates the development and timely distribution of the agency annual report, the agency newsletter, and the parent/community newsletter.
  • Plans and conducts special events, including tours, special meetings, agency events, public speaking engagements, and expressions of grief. Represents the agency in a positive manner at community functions, business meetings, or other activities to provide agency information, public educational materials, or to assist in agency development and marketing responsibilities.
  • Assumes the responsibility to attend and complete the initial MRI training requirements (core training and job-specific training). On an ongoing basis, attends and participates in any required recertification or refresher sessions and/or other training deemed appropriate by the supervisor and/or the Program/Department Director within specified time frames.
  • As a member of the management team, assures achievement of the agency mission by recommending agency-wide policies and procedures and administers and monitors full implementation of these policies and procedures within the scope of the job responsibilities.
  • Actively participates on the MRI Quality Assurance Committee; actively participates in strategic planning and marketing activities; reviews public relations and development activities; completes and submits reports; and communicates verbally and/or in writing recommendations for quality improvements.
  • Confers and collaborates with the Chief Executive Officer and the Chief Financial Officer, and prepares and submits budgets to ensure that Public Relations and Development activities are fiscally responsible; that the budget plan and actual revenues and expenditures are maintained within acceptable levels; and that purchase orders, check requests and invoices are submitted to the business office for submission to donors/funders/vendors.
  • Participates in agency in-service training sessions as assigned by the supervisor and/or Program/Department Director and/or on a voluntary basis to enhance one's knowledge and skills.
  • Drives safely in an official capacity to conduct agency business for MRI and on occasion may provide transportation to individuals/families served; observes all local, state, and federal laws, as well as all agency policies and procedures.
  • Practices and enforces MRI Safety Policies and Procedures and assures the safety of staff, persons/families served, agency guests, and agency property.
  • Keeps supervisor informed verbally and in writing of problems and activities within assigned area of responsibility; refers matters beyond the limit of authority and expertise to the supervisor for direction.
  • Performs special projects or other related work within the scope of the job responsibilities of this position as required or requested.

NON-ESSENTIAL JOB RESPONSIBILITIES

None

SUPERVISORY RESPONSIBILITIES

Public Relations/Development Coordinator

JOB QUALIFICATIONS

  • A bachelor's degree is required with a major in the field of communication, public relations and/or a related field and a minimum of two years working experience in the field of public relations, development and/or marketing.
  • Must have excellent oral and written communication skills and must have two or more years of experience in public speaking, writing/editing, and media relations.
  • Two or more years of experience in non-profit fundraising and resource development is preferred.
  • Knowledge of programs for individuals with a developmental disability is preferred.
  • Must be able to communicate effectively and diplomatically in both oral and written form and be able to meet and work with the public.
  • Must be able to adapt to frequent change and performs adequately when confronted with critical or unexpected issues; make sound administrative judgments based on sound reasoning in daily and emergency situations.
  • Must have reliable transportation to conduct agency business and/or to transport individuals served; must be 21 years of age; must maintain a valid Illinois Driver's License and a good Motor Vehicle Record; and must maintain personal auto insurance with minimum coverage of Bodily Injury-Liability per Person of $100,000 and Liability per Accident of $300,000, Property Liability of $100,000, Medical Payments of $5,000, Uninsured/ Underinsured Person of $100,000 and Accident of $300,000.
  • Must be able to maintain payroll, financial, personnel, and information related to persons served as confidential and in accordance with the Mental Health and Developmental Disabilities Confidentiality Act and the Policies and Procedures of Macon Resources, Inc.
  • Must be able to manage a 12-month budget.
  • Must be able to write grants and develop resources.
  • Must be able to summarize, synthesize, and analyze data/information.
  • Must be able to provide quality supervision to paraprofessional and professional staff.
  • Must be able to perform the following:
  • Lift 40 pounds.
  • Stand or sit for extended periods of time.
  • Full range mobility: push, pull, turn, balance, handle, stoop, kneel, grasp, reach.
  • Good eyesight with depth perception, color vision, eye/hand coordination, acuity-field and acuity-field and acuity-near vision.
  • Good bi-manual hand and finger dexterity; and communicate.
  • Adequate hearing.
  • (May also include) Must be able to work in the following environment with:
  • Temperature variations.
  • Noise and vibration variations.
  • Light and ventilation variations.
  • Moving objects.
  • Must be able to utilize a phone, and computer using Word, PageMaker, Donor Perfect, Microsoft Publisher and Photo Editor, Power Point and Org Plus software systems, E-Mail and the filing system.
  • Must be able to work a flexible schedule.