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Assistant Director Customer Service Jobs (NOW HIRING)

Adobe

Director, Customer Value

Mclean, VA

... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ... * Assist customers in navigating organizational changes and implementing effective change ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... Operating at a departmental level, the Director sets service strategy and standards, owns the ...

Apply

Director, Customer Experience

Manhattan, NY · On-site

We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... Experience in FinTech, financial services, or another complex, highly regulated environment.

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global ... Contribute to the evolution of the C3 AI Services organization with industry best practices and ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Ensure consistent delivery of service levels across all customer segments and divisions * Establish ... Define and support clear career pathways from KAM to Director to enterprise CX leadership

VEHLO

Director, Customer Support

Troy, MI · On-site

Our founder-led products power the entire service lane experience and keep customers coming back ... assist tools) * Proven ability to manage 24/7 or extended-hours support models aligned to ...

Ramp

Director, Customer Experience

New York, NY · On-site +1

$190K - $290K/yr

We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... Experience in FinTech, financial services, or another complex, highly regulated environment.

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and ... direct engagement with customer executives. * Strong Salesforce skills, including building and ...

Infor

Director, Customer Success

Director, Customer Success Department: SaaS Employment Type: Full Time Location: US-Remote ... This position partners cross-functionally with Sales, Finance, Services, Support, Product, and ...

Chick-fil-A

Assistant Director

Fort Lauderdale, FL · On-site

Assistant Director - Chick-fil-A Are you a highly skilled and motivated individual looking for an ... Strong commitment to superior customer service * Ability to manage team member behavioral and ...

Hhs, Llc

Customer Service: Service-oriented mentality with a focus on exceeding expectations ... Assistant directors typically are promoted within two years.**What We Offer*** Paid time off ...

Exol

Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model. What we need Exol is seeking an experienced Director of Customer Success to ...

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As of Sep 13, 2026, the average yearly pay for assistant director customer service in the United States is $71,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $89,500.00 per year, depending on experience, location, and employer.

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Director, Customer Value

Mclean, VA

Adobe
Computer and Computer Peripheral Equipment and Software Wholesalers • 10K+ employees
Learn more about Adobeexternal

Full-time

Posted 11 days ago

Adobe rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The Challenge

We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle-ensuring customers achieve their digital transformation goals with Adobe.

As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack.

What You Will Do
  • Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe's ability to deliver expected outcomes.
  • Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success).
  • Ensure a seamless transition from pre-sales requirements to post-sales execution.
  • Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions.
  • Map current and future business processes to identify and prioritize key use cases and value drivers.
  • Assist customers in navigating organizational changes and implementing effective change strategies.
  • Build customer advocacy for future marketing opportunities such as case studies and events.
What You'll Need to Succeed
  • Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
  • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level).
  • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
  • Strategic problem solver with a track record of driving business results through customer engagement.
  • Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
  • Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
  • Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
  • Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.


Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.


Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.


Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.


Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.


AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.


At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $218,100 -- $363,500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $251,000 - $363,500 In Illinois, the pay range for this position is $237,200 - $343,400

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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About Adobe

Sourced by ZipRecruiter

Adobe for All is our vision to advance diversity, equity, and inclusion (DEI) across our company and in our communities. We’re focused on creating a more diverse and inclusive workforce; unleashing the full potential of every employee; and driving meaningful impact for Adobe, our industry, and society at large. Creativity has the power to unite us and inspire us to change the world. Through a vision we call Creativity for All, we’re empowering millions of people of all ages and backgrounds to express themselves, reach their full potential, and share their diverse perspectives with the world. We’re committed to advancing the responsible use of technology and driving a positive environmental impact through sustainability and climate action. Our innovations are making a significant impact across AI ethics, security, privacy, trust and safety, accessibility, and sustainability.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1982

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