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Assistant Director Customer Service Jobs in Minnesota

... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ... * Assist customers in navigating organizational changes and implementing effective change ...

Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will ... Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to ...

... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ... * Assist customers in navigating organizational changes and implementing effective change ...

... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ... * Assist customers in navigating organizational changes and implementing effective change ...

The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...

The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...

The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...

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Assistant Director Customer Service information

What cities in Minnesota are hiring for Assistant Director Customer Service jobs?

Cities in Minnesota with the most Assistant Director Customer Service job openings:

Director, Customer Value

Minneapolis, MN • On-site

Adobe
Computer and Computer Peripheral Equipment and Software Wholesalers • 10K+ employees

Other

Posted 9 days ago


Adobe rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

The Challenge

We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle—ensuring customers achieve their digital transformation goals with Adobe.

As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack.

What You Will Do
  • Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe's ability to deliver expected outcomes.
  • Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success).
  • Ensure a seamless transition from pre-sales requirements to post-sales execution.
  • Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions.
  • Map current and future business processes to identify and prioritize key use cases and value drivers.
  • Assist customers in navigating organizational changes and implementing effective change strategies.
  • Build customer advocacy for future marketing opportunities such as case studies and events.
What You'll Need to Succeed
  • Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
  • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level).
  • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
  • Strategic problem solver with a track record of driving business results through customer engagement.
  • Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
  • Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
  • Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
  • Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights

What Adobe employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Adobe logo

About Adobe

Sourced by ZipRecruiter

Adobe for All is our vision to advance diversity, equity, and inclusion (DEI) across our company and in our communities. We’re focused on creating a more diverse and inclusive workforce; unleashing the full potential of every employee; and driving meaningful impact for Adobe, our industry, and society at large. Creativity has the power to unite us and inspire us to change the world. Through a vision we call Creativity for All, we’re empowering millions of people of all ages and backgrounds to express themselves, reach their full potential, and share their diverse perspectives with the world. We’re committed to advancing the responsible use of technology and driving a positive environmental impact through sustainability and climate action. Our innovations are making a significant impact across AI ethics, security, privacy, trust and safety, accessibility, and sustainability.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1982