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Assistant Desk Manager Jobs in Indiana (NOW HIRING)

Ascent Hospitality

Front Desk Supervisor

Carmel, IN · On-site

$17 - $22/hr

... * Assist with interviewing, hiring, coaching, and development of front office associates ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

Ascent Hospitality

Front Desk Supervisor

Carmel, IN · On-site

$16.75 - $21.75/hr

... * Assist with interviewing, hiring, coaching, and development of front office associates ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

State of Indiana

Front Desk Assistant

Indianapolis, IN · On-site

$40K/yr

Front Desk Assistant Date Posted: Sep 3, 2026 Requisition ID: 483561 Location: Indianapolis, IN, US ... the case management system. Our ideal candidate will be able to comfortably multi-task and ...

State of Indiana

Front Desk Assistant

Indianapolis, IN · On-site

$40K/yr

Role overview: The front desk assistant plays a vital role in supporting our clients' legal ... the case management system. Our ideal candidate will be able to comfortably multi-task and ...

Fairfield Inn- Hammond

NIGHT AUDITOR

Hammond, IN · On-site

$14/hr

Front Desk Manager Requirements: Minimum of a high school diploma. Higher level of education ... Send a daily end of the day activity and accomplishment email to the Assistant General Manager and ...

Fairfield Inn & Suites

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... Greet and assist guests during arrival and departure * Process payments and issuing room keys

Staybridge Suites

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... Greet and assist guests during arrival and departure * Process payments and issuing room keys

Fairfield Inn & Suites

Front Desk Agent

Madison, IN · On-site

$13 - $16.50/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... Greet and assist guests during arrival and departure * Process payments and issuing room keys

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Assistant Desk Manager information

What is an assistant desk manager?

An Assistant Desk Manager is a professional who supports the front desk operations of an organization, such as a hotel, office, or service center. Their responsibilities typically include supervising front desk staff, assisting with guest or client inquiries, handling check-ins and check-outs, managing reservations, and resolving any issues or complaints. They work closely with the Desk Manager to ensure smooth daily operations and maintain high levels of customer service. This role often requires strong organizational, communication, and problem-solving skills.

What are some common challenges faced by assistant desk managers, and how can they be successfully addressed?

Assistant Desk Managers often encounter challenges related to balancing administrative responsibilities with providing excellent customer service, especially during peak periods. Managing a team while ensuring smooth front desk operations requires strong organizational and communication skills. Proactively addressing guest concerns, supporting staff development, and maintaining efficient workflows can help overcome these challenges. Regular training sessions and clear communication channels with team members are also key to ensuring a positive and productive work environment.

What are the key skills and qualifications needed to thrive as an assistant desk manager, and why are they important?

To thrive as an Assistant Desk Manager, you need strong organizational, multitasking, and customer service skills, often supported by a background in hospitality or office administration. Familiarity with reservation software, office management systems, and basic financial tools is typically required. Exceptional communication, problem-solving, and leadership abilities help you interact effectively with guests and manage a front-desk team. These competencies are crucial for ensuring smooth operations, positive guest experiences, and efficient resolution of issues at the front desk.

What is the difference between Assistant Desk Manager vs Front Desk Supervisor?

AspectAssistant Desk ManagerFront Desk Supervisor
ResponsibilitiesOversees daily operations, supports management, handles guest issuesManages front desk staff, ensures smooth check-in/out, handles guest inquiries
CredentialsTypically requires hospitality experience, some roles prefer certificationsExperience in customer service, hospitality background often preferred
Work EnvironmentHotel front desk, hospitality industryHotel front desk, hospitality industry

Both roles operate in hotel front desks within the hospitality industry, focusing on guest service. The Assistant Desk Manager has broader responsibilities, including supporting management and overseeing operations, while the Front Desk Supervisor primarily manages staff and guest check-in/out processes. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Indiana are hiring for Assistant Desk Manager jobs?

Cities in Indiana with the most Assistant Desk Manager job openings:

Assistant Desk Manager jobs near you

Front Desk Supervisor

Carmel, IN • On-site

Ascent Hospitality
Traveler Accommodation • 11 - 50 employees
Learn more about Ascent Hospitalityexternal

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Supervise front desk operations to ensure guest satisfaction and high service standards.

  • Assist guests with check-in/out, reservations, billing, and special requests while providing knowledgeable support about hotel services and local attractions.

  • Train, evaluate, and motivate front desk staff, and handle staffing, performance management, and disciplinary actions.

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers...we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Supervisor!
The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
  • Works side by side with staff to train and model appropriate guest service standards.
  • Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
  • Anticipates and responds to guests in a friendly and positive manner.
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
  • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
  • Assist with interviewing, hiring, coaching, and development of front office associates.
  • Evaluates staff performance and coaches to ensure standards are met.
  • Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
  • Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
  • Ensures all required training for department employees is completed and training records are maintained.
  • Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
  • Utilizes available resources and adheres to Marriott training policies.
  • Promotes collaboration and positive, professional work environment.
  • Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
  • Monitors room availability, follows restrictions, and all booking policies and procedures.
  • Drives sales and maximizes revenue by up-selling rooms and amenities.
  • Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
  • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
  • Must have high attention to detail, good communication skills and leadership ability.
  • Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
  • Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
  • Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
  • Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Must have one (1) or more years' prior guest service experience, preferably in hospitality.
  • Must have basic computer knowledge and excellent written and verbal skills needed.
  • Must have excellent communication and organizational skills.
  • Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
  • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
  • Must have the ability to apply commonsense understanding to carry out instructions given.
  • Must have the ability to comply in standardized situations with only occasional or no variables.
  • Must have the ability to work flexible shifts
  • Must have excellent customer service skills.
  • Must be able to work without constant supervision.

PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:
  • High school diploma or equivalent required some college or college degree preferred.
  • A minimum of one (1) year related experience in hotels or customer service preferred
  • Must be able to work in team environment

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