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Assistant Desk Manager Jobs in Indiana (NOW HIRING)

Hersha Hospitality Management

Front Desk Manager

South Bend, IN · On-site

$16.75 - $21.50/hr

Front Desk Manager Manage front desk operations to ensure staff meets company operational standards ... Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager ...

Lake Motor Group

Front Desk Manager

Griffith, IN · On-site

$17 - $25/hr

Join Lake Motor Group as a Front Desk Manager! Are you looking to be a part of a dynamic team in ... Greet customers, answer questions, and assist in the vehicle selection and purchase process

Lake Motor Group

$17 - $25/hr

Join Lake Motor Group as a Front Desk Manager! Are you looking to be a part of a dynamic team in ... Greet customers, answer questions, and assist in the vehicle selection and purchase process

HHM Hotels

Front Desk Manager

South Bend, IN · On-site

$45K - $60K/yr

Front Desk Manager Manage front desk operations to ensure staff meets company operational standards ... Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager ...

The Rittenhouse Hotel

Front Desk Manager

South Bend, IN · On-site

$16.75 - $21.50/hr

Front Desk Manager Manage front desk operations to ensure staff meets company operational standards ... Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager ...

Whiteface Lodge

Front Desk Manager

South Bend, IN · On-site

$16.75 - $21.50/hr

Front Desk Manager Manage front desk operations to ensure staff meets company operational standards ... Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager ...

Mira Salon and Spa

Front Desk Manager

Bloomington, IN · On-site

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in ... Continuously checking on the hair floor for any problems or issues you can assist with or prevent

Mira Salon and Spa

Front Desk Manager

Bloomington, IN

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in ... Continuously checking on the hair floor for any problems or issues you can assist with or prevent

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Manager Department: Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract ... Vendor & Administrative Support * Assist with vendor coordination, purchase and invoice tracking ...

White Lodging

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

Serve as the manager on duty for Front Office operations in the absence of the Front Desk Manager or Assistant Director of Front Office, acting as the primary escalation point for guest concerns ...

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Assistant Desk Manager information

What is an assistant desk manager?

An Assistant Desk Manager is a professional who supports the front desk operations of an organization, such as a hotel, office, or service center. Their responsibilities typically include supervising front desk staff, assisting with guest or client inquiries, handling check-ins and check-outs, managing reservations, and resolving any issues or complaints. They work closely with the Desk Manager to ensure smooth daily operations and maintain high levels of customer service. This role often requires strong organizational, communication, and problem-solving skills.

What are some common challenges faced by assistant desk managers, and how can they be successfully addressed?

Assistant Desk Managers often encounter challenges related to balancing administrative responsibilities with providing excellent customer service, especially during peak periods. Managing a team while ensuring smooth front desk operations requires strong organizational and communication skills. Proactively addressing guest concerns, supporting staff development, and maintaining efficient workflows can help overcome these challenges. Regular training sessions and clear communication channels with team members are also key to ensuring a positive and productive work environment.

What are the key skills and qualifications needed to thrive as an assistant desk manager, and why are they important?

To thrive as an Assistant Desk Manager, you need strong organizational, multitasking, and customer service skills, often supported by a background in hospitality or office administration. Familiarity with reservation software, office management systems, and basic financial tools is typically required. Exceptional communication, problem-solving, and leadership abilities help you interact effectively with guests and manage a front-desk team. These competencies are crucial for ensuring smooth operations, positive guest experiences, and efficient resolution of issues at the front desk.

What is the difference between Assistant Desk Manager vs Front Desk Supervisor?

AspectAssistant Desk ManagerFront Desk Supervisor
ResponsibilitiesOversees daily operations, supports management, handles guest issuesManages front desk staff, ensures smooth check-in/out, handles guest inquiries
CredentialsTypically requires hospitality experience, some roles prefer certificationsExperience in customer service, hospitality background often preferred
Work EnvironmentHotel front desk, hospitality industryHotel front desk, hospitality industry

Both roles operate in hotel front desks within the hospitality industry, focusing on guest service. The Assistant Desk Manager has broader responsibilities, including supporting management and overseeing operations, while the Front Desk Supervisor primarily manages staff and guest check-in/out processes. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Indiana are hiring for Assistant Desk Manager jobs?

Cities in Indiana with the most Assistant Desk Manager job openings:

Assistant Desk Manager jobs near you

Front Desk Manager

South Bend, IN • On-site

Hersha Hospitality Management
Traveler Accommodation • 501 - 1,000 employees
Learn more about Hersha Hospitality Managementexternal

$16.75 - $21.50/hr

Other

Posted 6 days ago

Job description

Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee all front office operations in the absence of the Assistant General Manager.
  • Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Respond to brand Guest Alerts for resolution as needed.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
  • Assist in hotel food and beverage when needed, where applicable.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate's or Bachelor's degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels

Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

Social media

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