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Assistant Desk Manager Jobs in Arizona (NOW HIRING)

Hotel Spero

FRONT DESK AGENT

Phoenix, AZ · On-site

$14.25 - $17.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Hotel Spero

FRONT DESK AGENT

Flagstaff, AZ · On-site

$14 - $17.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Hotel Spero

Front Desk Agent

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. Key duties and responsibilities ...

Hotel Spero

FRONT DESK AGENT

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. Key duties and responsibilities ...

Crestline Hotels and Resorts

Front Desk Agent

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels and Resorts

Front Desk Agent

Phoenix, AZ · On-site

$13 - $16.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Westin Virginia Beach Town Center

Front Desk Agent

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Hyatt Place/Hyatt House Tempe

Front Desk Agent

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels & Resorts

Front Desk Agent

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. Key duties and responsibilities ...

Crestline Hotels & Resorts

Front Desk Agent

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. Key duties and responsibilities ...

Crestline Hotels & Resorts

Front Desk Agent

Phoenix, AZ · On-site

$14.25 - $17.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. Key duties and responsibilities ...

Crestline Hotels and Resorts

Front Desk Agent

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Lodging Dynamics

Front Desk Supervisor

Scottsdale, AZ · On-site

$21/hr

The Front Desk Supervisor plays an important role in delivering that experience by supporting the ... Front Office Manager and other members of hotel leadership.Assist with staffing coverage ...

Lodging Dynamics

Front Desk Supervisor

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

The Front Desk Supervisor plays an important role in delivering that experience by supporting the ... Front Office Manager and other members of hotel leadership. * Assist with staffing coverage ...

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Assistant Desk Manager information

What is an assistant desk manager?

An Assistant Desk Manager is a professional who supports the front desk operations of an organization, such as a hotel, office, or service center. Their responsibilities typically include supervising front desk staff, assisting with guest or client inquiries, handling check-ins and check-outs, managing reservations, and resolving any issues or complaints. They work closely with the Desk Manager to ensure smooth daily operations and maintain high levels of customer service. This role often requires strong organizational, communication, and problem-solving skills.

What are some common challenges faced by assistant desk managers, and how can they be successfully addressed?

Assistant Desk Managers often encounter challenges related to balancing administrative responsibilities with providing excellent customer service, especially during peak periods. Managing a team while ensuring smooth front desk operations requires strong organizational and communication skills. Proactively addressing guest concerns, supporting staff development, and maintaining efficient workflows can help overcome these challenges. Regular training sessions and clear communication channels with team members are also key to ensuring a positive and productive work environment.

What are the key skills and qualifications needed to thrive as an assistant desk manager, and why are they important?

To thrive as an Assistant Desk Manager, you need strong organizational, multitasking, and customer service skills, often supported by a background in hospitality or office administration. Familiarity with reservation software, office management systems, and basic financial tools is typically required. Exceptional communication, problem-solving, and leadership abilities help you interact effectively with guests and manage a front-desk team. These competencies are crucial for ensuring smooth operations, positive guest experiences, and efficient resolution of issues at the front desk.

What is the difference between Assistant Desk Manager vs Front Desk Supervisor?

AspectAssistant Desk ManagerFront Desk Supervisor
ResponsibilitiesOversees daily operations, supports management, handles guest issuesManages front desk staff, ensures smooth check-in/out, handles guest inquiries
CredentialsTypically requires hospitality experience, some roles prefer certificationsExperience in customer service, hospitality background often preferred
Work EnvironmentHotel front desk, hospitality industryHotel front desk, hospitality industry

Both roles operate in hotel front desks within the hospitality industry, focusing on guest service. The Assistant Desk Manager has broader responsibilities, including supporting management and overseeing operations, while the Front Desk Supervisor primarily manages staff and guest check-in/out processes. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Arizona are hiring for Assistant Desk Manager jobs?

Cities in Arizona with the most Assistant Desk Manager job openings:

Assistant Desk Manager jobs near you

FRONT DESK AGENT

Phoenix, AZ • On-site

Hotel Spero
Traveler Accommodation • 51 - 200 employees
Learn more about Hotel Speroexternal

$14.25 - $17.75/hr

Other

Re-posted 20 days ago

Job description

Front Desk Agent

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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