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Assistant Desk Manager Jobs in Arizona (NOW HIRING)

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$25.48 - $28.85/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17 - $22/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$61K - $78K/yr

... Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides ... daily Front Desk shift operations and ensures compliance with all policies, standards and ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$61K - $78K/yr

... Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides ... daily Front Desk shift operations and ensures compliance with all policies, standards and ...

Xanterra

Front Desk Supervisor

Williams, AZ · On-site

$20.25/hr

Never leave a guest unsatisfied. * Assist the Director of Lodging and/or Assistant Front Desk Manager in training all front desk staff. Using Guest Service Agent Training Manual. * Perform all ...

Internal Career Site

Front Desk Supervisor

Williams, AZ · On-site

$20.25/hr

Never leave a guest unsatisfied. * Assist the Director of Lodging and/or Assistant Front Desk Manager in training all front desk staff. Using Guest Service Agent Training Manual. * Perform all ...

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Assistant Desk Manager information

What is an assistant desk manager?

An Assistant Desk Manager is a professional who supports the front desk operations of an organization, such as a hotel, office, or service center. Their responsibilities typically include supervising front desk staff, assisting with guest or client inquiries, handling check-ins and check-outs, managing reservations, and resolving any issues or complaints. They work closely with the Desk Manager to ensure smooth daily operations and maintain high levels of customer service. This role often requires strong organizational, communication, and problem-solving skills.

What are some common challenges faced by assistant desk managers, and how can they be successfully addressed?

Assistant Desk Managers often encounter challenges related to balancing administrative responsibilities with providing excellent customer service, especially during peak periods. Managing a team while ensuring smooth front desk operations requires strong organizational and communication skills. Proactively addressing guest concerns, supporting staff development, and maintaining efficient workflows can help overcome these challenges. Regular training sessions and clear communication channels with team members are also key to ensuring a positive and productive work environment.

What are the key skills and qualifications needed to thrive as an assistant desk manager, and why are they important?

To thrive as an Assistant Desk Manager, you need strong organizational, multitasking, and customer service skills, often supported by a background in hospitality or office administration. Familiarity with reservation software, office management systems, and basic financial tools is typically required. Exceptional communication, problem-solving, and leadership abilities help you interact effectively with guests and manage a front-desk team. These competencies are crucial for ensuring smooth operations, positive guest experiences, and efficient resolution of issues at the front desk.

What is the difference between Assistant Desk Manager vs Front Desk Supervisor?

AspectAssistant Desk ManagerFront Desk Supervisor
ResponsibilitiesOversees daily operations, supports management, handles guest issuesManages front desk staff, ensures smooth check-in/out, handles guest inquiries
CredentialsTypically requires hospitality experience, some roles prefer certificationsExperience in customer service, hospitality background often preferred
Work EnvironmentHotel front desk, hospitality industryHotel front desk, hospitality industry

Both roles operate in hotel front desks within the hospitality industry, focusing on guest service. The Assistant Desk Manager has broader responsibilities, including supporting management and overseeing operations, while the Front Desk Supervisor primarily manages staff and guest check-in/out processes. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Arizona are hiring for Assistant Desk Manager jobs?

Cities in Arizona with the most Assistant Desk Manager job openings:

Assistant Desk Manager jobs near you

Front Desk Supervisor

Scottsdale, AZ • On-site

Holiday Inn Club Vacations
See more jobs at Holiday Inn Club Vacationsexternal

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

The Front Desk Supervisor will assist in leading the team by creating a warm, inviting, and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition.

COMPANY BENEFITS:

  • Excellent Company Culture
  • Comprehensive Benefits: Medical, Dental, Vision & Prescription
  • EAP - Employee Assistance Program
  • 401K with Company Match
  • EAP-Employee Assistance Program
  • PTO
  • Heavily Discounted Hospitality Stays & the Company Perks Website
  • Tuition Assistance
  • Growth Opportunities & Stability

ESSENTIAL DUTIES AND TASKS:

  • Assist Front Desk management in assuring Front Desk business transactions (check-ins/out, etc.), are completed in accordance with company standards.
  • Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling.
  • Assist Front Desk Manager in the creation and implementation of action plans to increase departmental scores.
  • Assist Front Desk Manager in producing certain management reports on a weekly or monthly basis.
  • Other projects as assigned by the General Manager or Front Desk Manager.

SUPERVISORY RESPONSIBILITIES:

  • Observe and provide direct constructive feedback to employees. Display unique problem-solving to obtain a positive outcome in adverse guest and employee situations. Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc.
  • Along with the Front Desk Manager, the Front Desk Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations.
  • Responsible for assisting in training all new team members and certifying them in processes.

EDUCATION and/or EXPERIENCE:

  • High school diploma; college preferred or relevant experience as stated below.
  • 1-2 years of experience in a Front Desk Supervisor role in a hotel or resort environment.
  • Previous experience in a Front Office, Reservations, or Customer Service timeshare resort would be ideal; however, experience in a same-sized hotel or resort would be considered.
  • All candidates will require orientation to Orange Lake’s unique computer system. Subject to the candidate’s level of experience and specific skill level, an outstanding candidate should become quite proficient in 60-90 days.

QUALIFICATIONS:

  • Must have extensive experience working in a property management system.
  • Must be proficient in working with Microsoft Word and Excel.
  • Must have excellent guest and employee relations skills.
  • Ideal candidates will have exceptional verbal and written communication skills.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.