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Assistant Debt Collection Call Center Jobs in Indiana

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$17/mo

You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive ...

COLLINS MOBILE

Call Center Representative

Marion, IN · On-site

$17/hr

You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive ...

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Assistant Debt Collection Call Center information

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule for debt collectors refers to a guideline that limits the number of calls to a debtor to no more than seven times per week, seven times per month, and seven times per day. As an assistant debt collection call center agent, understanding this rule helps ensure compliance with regulations like the Fair Debt Collection Practices Act (FDCPA) and maintain respectful communication with debtors.

How much do debt collectors get paid?

Debt collectors in call centers typically earn an hourly wage ranging from minimum wage to around $20 per hour, depending on experience, location, and company policies. Some positions may also include performance-based bonuses or commissions. Entry-level roles often require good communication skills and familiarity with collection software tools.

What qualifications do I need to be a debt collector?

To be an assistant debt collection call center agent, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle sensitive financial information are important; some employers may also require prior customer service experience or knowledge of debt collection laws.

What is the highest paying call center job?

In call centers, roles such as senior collections manager or specialized account executive tend to have the highest salaries, often exceeding $60,000 annually. These positions typically require experience, strong negotiation skills, and sometimes certifications in finance or collections management.

What is the difference between Assistant Debt Collection Call Center vs Debt Collector?

AspectAssistant Debt Collection Call CenterDebt Collector
CredentialsHigh school diploma; training providedHigh school diploma; sometimes required certifications
Work EnvironmentCall center setting, team-basedField or office-based, independent work
Industry UsageCustomer service, collections supportDebt recovery, collections agencies
Primary ResponsibilitiesAssist with calls, data entry, support tasksNegotiate payments, pursue debt repayment

While both roles involve debt collection, an Assistant Debt Collection Call Center primarily supports collection efforts through call assistance and administrative tasks, whereas a Debt Collector actively pursues debt repayment and negotiates with debtors. The assistant role is more supportive and entry-level, often working in call centers, while debt collectors may work independently or in the field, focusing on debt recovery.

What are the most commonly searched types of Debt Collection Call Center jobs in Indiana? The most popular types of Debt Collection Call Center jobs in Indiana are:
What cities in Indiana are hiring for Assistant Debt Collection Call Center jobs? Cities in Indiana with the most Assistant Debt Collection Call Center job openings:
Assistant Debt Collection Call Center jobs near you
Customer Service Specialist - Hybrid

Customer Service Specialist - Hybrid

Carrington Mortgage Services

Westfield, IN • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Carrington Mortgage Services rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly identify problems and provide effective solutions that best meet the needs of CMS and our borrowers. Coach borrowers on the best ways to bring their loans to a current state through education of alternative forms of resolution. Place outbound calls to support various corporate initiatives. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. This position pays $22.00-$24.00 per hr plus monthly incentive bonus. We offer an additional $1.50/hr for the bilingual (hispanic speaking) skill set after training.

  • Receive inbound calls and assist with various customer questions or concerns
  • Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments
  • Assist with loan servicing website payments, denied access, password resets
  • Respond to escrow, loss draft and closing document inquiries
  • Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing
  • Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages
  • Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act
  • Support specialized calling campaigns as required, based on business needs
  • Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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