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Assistant Debt Collection Call Center Jobs in Indiana

Collins Mobile LLC

Call Center Representative

Marion, IN · Remote

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... You will work with customers to complete sales, assist with questions, and work with your team to ...

Firstsource

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

Maintain a confidential and orderly remote work area. * Assist with obtaining and updating debtors ... Work from Office, virtual Call Center environment. * Must be able to sit for extended periods of ...

Firstsource

Healthcare Collections Specialist

La Porte, IN

$17.25 - $23.25/hr

Maintain a confidential and orderly remote work area. * Assist with obtaining and updating debtors ... Work from Office, virtual Call Center environment. * Must be able to sit for extended periods of ...

Meduit

Legal Clerk (Onsite)

Indianapolis, IN · On-site

$18/hr

Conduct basic legal research related to state and federal debt collection laws * Assist attorneys with trial preparation and documentation * Ensure compliance with the Fair Debt Collection Practices ...

Meduit

Legal Clerk (Onsite)

Indianapolis, IN · On-site

$18/hr

Conduct basic legal research related to state and federal debt collection laws * Assist attorneys with trial preparation and documentation * Ensure compliance with the Fair Debt Collection Practices ...

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Assistant Debt Collection Call Center information

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule for debt collectors refers to a guideline that limits the number of calls to a debtor to no more than seven times per week, seven times per month, and seven times per day. As an assistant debt collection call center agent, understanding this rule helps ensure compliance with regulations like the Fair Debt Collection Practices Act (FDCPA) and maintain respectful communication with debtors.

How much do debt collectors get paid?

Debt collectors in call centers typically earn an hourly wage ranging from minimum wage to around $20 per hour, depending on experience, location, and company policies. Some positions may also include performance-based bonuses or commissions. Entry-level roles often require good communication skills and familiarity with collection software tools.

What qualifications do I need to be a debt collector?

To be an assistant debt collection call center agent, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle sensitive financial information are important; some employers may also require prior customer service experience or knowledge of debt collection laws.

What is the highest paying call center job?

In call centers, roles such as senior collections manager or specialized account executive tend to have the highest salaries, often exceeding $60,000 annually. These positions typically require experience, strong negotiation skills, and sometimes certifications in finance or collections management.

What is the difference between Assistant Debt Collection Call Center vs Debt Collector?

AspectAssistant Debt Collection Call CenterDebt Collector
CredentialsHigh school diploma; training providedHigh school diploma; sometimes required certifications
Work EnvironmentCall center setting, team-basedField or office-based, independent work
Industry UsageCustomer service, collections supportDebt recovery, collections agencies
Primary ResponsibilitiesAssist with calls, data entry, support tasksNegotiate payments, pursue debt repayment

While both roles involve debt collection, an Assistant Debt Collection Call Center primarily supports collection efforts through call assistance and administrative tasks, whereas a Debt Collector actively pursues debt repayment and negotiates with debtors. The assistant role is more supportive and entry-level, often working in call centers, while debt collectors may work independently or in the field, focusing on debt recovery.

What are the most commonly searched types of Debt Collection Call Center jobs in Indiana? The most popular types of Debt Collection Call Center jobs in Indiana are:
What cities in Indiana are hiring for Assistant Debt Collection Call Center jobs? Cities in Indiana with the most Assistant Debt Collection Call Center job openings:
Assistant Debt Collection Call Center jobs near you
Call Center Representative (Bilingual)

Call Center Representative (Bilingual)

Priority OnDemand

Indianapolis, IN • On-site

Full-time

Posted 10 days ago

Job description

Shifts: 11:00-7:00 pm (In Office Position Only)
Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.
Definition:
Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.
Specific Duties:
  • Handle a portfolio of self-pay AR accounts.
  • Initiate outbound calls to customers to request payment and or insurance information.
  • Investigate claim discrepancies and resolve billing issues.
  • Receive inbound calls from customers.
  • Assist customers in understanding their medical bills and insurance coverage.
  • Address patient inquiries, provide payment options, and set up payment plans if necessary.
  • Verify insurance eligibility and coverage.
  • Track and document all communications and actions taken for each account.
  • Ensure compliance with HIPAA regulations and healthcare industry standards.
  • Maintain detailed and accurate records of all interactions and transactions.
  • Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
  • Perform any other related duties as assigned.

Capabilities:
  • Bi-lingual skills & abilities are a plus *
  • Detail-oriented and organized.
  • Empathetic and patient focused.
  • Ability to multitask and manage time effectively.
  • Adaptable and a quick learner.
  • Strong work ethic and commitment to meeting targets.

Minimum Requirements:
  • High school diploma or equivalent.
  • Prior experience in a healthcare AR follow-up role or call center environment.
  • Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
  • Strong communication and negotiation skills.
  • Knowledge of medical terminology and insurance billing.
  • Exceptional problem-solving and customer service skills.
  • Ability to work in a fast-paced and goal-oriented environment.

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