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Assistant Customer Service Tech Jobs (NOW HIRING)

Synectics

Customer Service Tech

Princeton, NJ

$18 - $24.25/hr

Customer Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for troubleshooting and resolving ...

D.R. Horton

Customer Service Tech

Denham Springs, LA

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

University Hospitals

Customer Service Tech.

Cleveland, OH · On-site

$16 - $21.75/hr

Responsible for keeping storage room stocked, clean and orderly. * Assist customers with delivery ... Notable client service, communication and relationship building skills . (Required proficiency)

D.R. Horton, Inc

Customer Service Tech

Chattanooga, TN

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Fort Wayne, IN · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Fort Wayne, IN · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

Price Chopper/Market 32

NY

$18 - $25.50/hr

Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc). Ensure that all customer orders are rung accurately ...

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How much do assistant customer service tech jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for assistant customer service tech in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Tech, and why are they important?

To thrive as an Assistant Customer Service Tech, you need a basic understanding of technical troubleshooting, customer support processes, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic hardware or software diagnostic tools is often required. Strong communication, patience, and problem-solving abilities help you effectively address customer concerns and work collaboratively with team members. These skills ensure efficient issue resolution, customer satisfaction, and a positive service experience.

What are some typical challenges faced by an Assistant Customer Service Tech, and how can they be managed?

Assistant Customer Service Techs often encounter challenges such as troubleshooting technical issues under time pressure and communicating complex information to customers with varying levels of technical knowledge. Managing these challenges involves maintaining patience, using clear and simple language, and following systematic diagnostic procedures. Building strong collaboration with senior technicians and other departments also helps in resolving issues efficiently. Continuous learning and staying updated on the company's products and services are key to success in this role.

What are Assistant Customer Service Techs?

Assistant Customer Service Techs are entry-level professionals who support customer service teams by assisting with technical issues, troubleshooting customer problems, and helping resolve service requests. They often handle initial customer inquiries, provide basic technical support, and escalate more complex issues to senior technicians. Their role is essential in maintaining customer satisfaction by ensuring that service-related problems are addressed quickly and efficiently.

What is the difference between Assistant Customer Service Tech vs Customer Support Specialist?

AspectAssistant Customer Service TechCustomer Support Specialist
Required CredentialsHigh school diploma; technical certificationsHigh school diploma; some technical knowledge
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, service providersRetail, telecom, software companies
Common Search & ComparisonYesYes

The Assistant Customer Service Tech typically provides technical support and troubleshooting assistance, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, focusing on customer satisfaction. While both roles involve customer interaction, the Assistant Customer Service Tech is more technically oriented, whereas the Customer Support Specialist emphasizes communication skills and problem resolution.

What cities are hiring for Assistant Customer Service Tech jobs? Cities with the most Assistant Customer Service Tech job openings:
What are the most commonly searched types of Customer Service Tech jobs? The most popular types of Customer Service Tech jobs are:
What states have the most Assistant Customer Service Tech jobs? States with the most job openings for Assistant Customer Service Tech jobs include:
Assistant Customer Service Tech jobs near you
Customer Service Tech

Customer Service Tech

Synectics

Princeton, NJ

$18 - $24.25/hr

Other

Posted 3 days ago

Job description

Description:

  • Customer Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for troubleshooting and resolving product problems
  • Provides critical account support where required; handles high volume of critical, high-risk accounts in addition to other routine requests.
  • Applies knowledge and creativity to recognize cause and effect conclusions.
  • Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
  • Receive inbound customer calls and email communications and address in a professional and friendly manner
  • Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures.
  • Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
  • Documents product complaints and inquiries within established guidelines.
  • Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability;
  • Performs work in accordance with defined methods and procedures.
  • Understand and follow Quality System by accurate and timely documentation of complaint resolution.

Qualifications :
  • Bilingual fluency in French and English is required
  • Minimum of 2-3-years' experience working in a medical/clinical environment or in customer facing support role in an associated industry
  • Capable of providing excellent customer experience with challenging technical complaints.
  • Demonstrates an understanding of the principles of good Technical writing.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
  • Excellent verbal and written communications skills.

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