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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... If you are a motivated individual with a passion for client services, we encourage you to apply.

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How much do assistant customer service tech jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for assistant customer service tech in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Customer Service Tech, and why are they important?

To thrive as an Assistant Customer Service Tech, you need a basic understanding of technical troubleshooting, customer support processes, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic hardware or software diagnostic tools is often required. Strong communication, patience, and problem-solving abilities help you effectively address customer concerns and work collaboratively with team members. These skills ensure efficient issue resolution, customer satisfaction, and a positive service experience.

What are some typical challenges faced by an Assistant Customer Service Tech, and how can they be managed?

Assistant Customer Service Techs often encounter challenges such as troubleshooting technical issues under time pressure and communicating complex information to customers with varying levels of technical knowledge. Managing these challenges involves maintaining patience, using clear and simple language, and following systematic diagnostic procedures. Building strong collaboration with senior technicians and other departments also helps in resolving issues efficiently. Continuous learning and staying updated on the company's products and services are key to success in this role.

What are Assistant Customer Service Techs?

Assistant Customer Service Techs are entry-level professionals who support customer service teams by assisting with technical issues, troubleshooting customer problems, and helping resolve service requests. They often handle initial customer inquiries, provide basic technical support, and escalate more complex issues to senior technicians. Their role is essential in maintaining customer satisfaction by ensuring that service-related problems are addressed quickly and efficiently.

What is the difference between Assistant Customer Service Tech vs Customer Support Specialist?

AspectAssistant Customer Service TechCustomer Support Specialist
Required CredentialsHigh school diploma; technical certificationsHigh school diploma; some technical knowledge
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, service providersRetail, telecom, software companies
Common Search & ComparisonYesYes

The Assistant Customer Service Tech typically provides technical support and troubleshooting assistance, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, focusing on customer satisfaction. While both roles involve customer interaction, the Assistant Customer Service Tech is more technically oriented, whereas the Customer Support Specialist emphasizes communication skills and problem resolution.

What cities are hiring for Assistant Customer Service Tech jobs? Cities with the most Assistant Customer Service Tech job openings:
What are the most commonly searched types of Customer Service Tech jobs? The most popular types of Customer Service Tech jobs are:
What states have the most Assistant Customer Service Tech jobs? States with the most job openings for Assistant Customer Service Tech jobs include:
Assistant Customer Service Tech jobs near you

Administrative Assistant Customer Service Manager

TSG - The Sheridan Group

Hanover, NH

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Assistant Account Manager

Sheridan.  Be part of something greater.  Your career awaits…join us!

As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do.

Job Summary:

The Assistant Account Manager works under the direction of the Account Manager II or Account Manager I to serve and interact with customers, prepare orders for production, and perform other clerical support. 

Basic Qualifications:

  • Minimum high school diploma or GED along with some customer service experience.
  • Excellent verbal and written communication skills.  
  • Excellent organizational skills and attention to detail. 
  • Strong analytical and problem-solving skills. 
  • Ability to act with integrity, professionalism, and confidentiality. 
  • Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
  • Proficient with Microsoft Office Suite or related software. 

Schedule is Monday – Friday, 8:30 AM to 5:00 PM – 40 hours/week

  • Overtime pays time and a half after 40 hours per week
  • Eligible for $1,000 hiring bonus after 12 weeks! 

What’s in It for You?

  • On-the-job training programs through Sheridan Academy.
  • Career advancement with an employer who supports your development.
  • Tuition reimbursement for approved coursework.
  • A best-workplace culture that fosters life-long friendships and encourages fun.
  • A successful and growing industry-leading company.
  • An employee referral program that pays you money.
  • A variety of shift and schedule options.
  • Paid vacation & holidays.
  • Competitive compensation.
  • Medical (PPO and HSA Plans), Dental, Vision.
  • Teladoc – convenient no- or low-cost medical services.
  • Confidential and free EAP program for wellness and mental health.
  • Company-paid basic life, AD&D, and short-term disability insurance.
  • 401(k) retirement plan with company match.
  • A safe, values-based company that acts with integrity and respect for all.

CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at or  .

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