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Assistant Customer Service Representative Jobs in Edison, NJ

NetCost Market

CSR

Brooklyn, NY · On-site

$17 - $23/hr

Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest ... Analyze customer requirement and assist customer to appropriate department and ensure availability ...

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York ... Collaborating with internal teams, you'll assist with complex problems and ensure a seamless ...

Triton Benefits and HR Solutions

Be Seen First

Bilingual Customer Service Representative

Woodbridge, NJ · On-site

$42K - $48K/yr

JOB DUTIES: · Assist Benefit Account managers with Benefit Administration functions including: o ... CSR's with ongoing benefit administration training and development. · Record and Manage all client ...

NetCost Market

Customer service representative

Brooklyn, NY · On-site

$17 - $18/hr

Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest ... Analyze customer requirement and assist customer to appropriate department and ensure availability ...

LifeStation

Customer Service Representative

Union, NJ · On-site

$18/hr

Customer Service Representative At LifeStation, our mission is simple but powerful: to use ... What You'll Do * Assist customers and provide timely, effective solutions * Handle inquiries with ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Collaborating with internal teams, you'll assist with complex problems and ensure a seamless ...

cord

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Collaborating with internal teams, you'll assist with complex problems and ensure a seamless ... As a Customer Service Representative, you will respond to customer inquiries, provide product ...

Alexei

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Collaborating with internal teams, you'll assist with complex problems and ensure a seamless ... As a Customer Service Representative, you will respond to customer inquiries, provide product ...

U-Haul

Customer Service Representative

Orange, NJ · On-site

$15.92 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCustomer Service Representative JobsAssistant Customer Service Representative JobsAssistant Customer Service Representative Jobs in Edison, NJ

Assistant Customer Service Representative information

See Edison, NJ salary details

$10

$19

$27

How much do assistant customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for assistant customer service representative in Edison, NJ is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Representative vs Customer Service Representative?

AspectAssistant Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupportive, entry-level customer service settingCustomer-facing roles in call centers, retail, or service industries
Employer UsageAssists senior reps, handles basic inquiriesHandles customer inquiries, complaints, and product info
Search IntentCompare entry-level customer support rolesFind customer service job opportunities

The main difference is that an Assistant Customer Service Representative typically supports senior staff and handles basic customer inquiries, while a Customer Service Representative directly interacts with customers to resolve issues and provide information. Both roles require similar credentials and work environments, but the Assistant position often serves as a stepping stone to more advanced customer service roles.

What does an assistant customer service representative do?

An assistant customer service representative supports the customer service team by handling inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and may assist with data entry or basic troubleshooting to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Edison, NJ?

The most popular types of Customer Service Representative jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Assistant Customer Service Representative jobs?

Cities near Edison, NJ with the most Assistant Customer Service Representative job openings:

Assistant Customer Service Representative jobs near you

Customer Service Representative (CSR)

County Line Auto Body

Howell, NJ • On-site

$16 - $21.75/hr

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

Position Title: Customer Service Representative (CSR)
Department: Body Shop Office
Reports To: Director of Customer Service
Employment Type: Full-Time
Location: Howell NJ
Job Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers at the body shop, ensuring a friendly, professional, and efficient customer experience. This role involves scheduling appointments, providing updates on vehicle repair progress, managing customer inquiries, and maintaining clear communication between customers, technicians, and insurance companies. The CSR plays a critical role in ensuring customer satisfaction and maintaining the body shop's reputation for exceptional service.
Key Responsibilities:
  1. Customer Interaction:
    • Greet customers warmly in person, over the phone, or via email, ensuring a positive first impression.
    • Listen to customers' concerns and gather detailed information about their vehicle issues or repair needs.
    • Provide an overview of the repair process, timelines, and estimated costs, ensuring customers understand the services being performed.
  2. Scheduling and Coordination:
    • Schedule repair appointments and coordinate vehicle drop-offs and pick-ups.
    • Maintain the body shop's calendar and ensure smooth workflow by prioritizing tasks and managing customer expectations.
  3. Communication:
    • Serve as a liaison between customers, Estimators, insurance companies, and suppliers.
    • Provide regular updates to customers on the status of their repairs, explaining delays or changes when necessary.
    • Assist customers with insurance claims by providing necessary documentation and facilitating communication with adjusters.
  4. Customer Satisfaction:
    • Address customer questions, concerns, and complaints in a calm and professional manner.
    • Work to resolve any issues promptly to ensure customer satisfaction and retention.
    • Conduct follow-up calls or surveys to gather feedback and ensure customers are satisfied with the repair process and outcomes.
  5. Administrative Duties:
    • Prepare and manage paperwork, including repair estimates, invoices, and insurance documentation.
    • Update customer files and maintain accurate records in the body shop's management system.
    • Process payments, provide receipts, and ensure proper handling of financial transactions.
  6. Sales and Upselling:
    • Recommend additional services or products that may benefit customers, such as detailing or preventative maintenance.
    • Promote the body shop business partners and encourage repeat business.
  7. Team Support:
    • Collaborate with technicians, estimators, and managers to ensure a seamless repair process.
    • Relay important customer details and special requests to the appropriate team members.

Required Skills and Qualifications:
  • Education and Experience:
    • High school diploma or equivalent required; additional education in business or customer service is a plus.
    • Prior experience in a customer service role, preferably in an automotive or body shop setting, is highly desirable.
  • Skills and Competencies:
    • Excellent verbal and written communication skills with the ability to explain technical details in a simple and friendly manner.
    • Strong organizational and multitasking abilities, with attention to detail.
    • Proficiency in using computers and familiarity with customer management systems (e.g., CCC ONE, Mitchell, or similar software).
    • Professional and empathetic demeanor when interacting with customers.
    • Problem-solving skills to handle customer concerns and find effective resolutions.
    • Basic understanding of automotive repair terminology (preferred but not required).

Physical Requirements:
  • Ability to sit or stand for extended periods.
  • Comfortable working in a busy, fast-paced environment.
  • Occasionally lifting up to 15 lbs.

Work Schedule and Benefits:
  • Full-time position with a typical schedule of [Insert Hours, e.g., Monday-Friday, 7:30 a.m. to 5 p.m, with the possibility of late hours and 1-2 Saturdays a month (Saturday is 7:45am - 12pm].
  • Competitive hourly rate or salary, plus potential for performance-based bonuses.
  • Benefits package including health insurance, paid time off, and professional development opportunities (if applicable).

Equal Opportunity Employer:
County Line Auto Body is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

Apply