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Assistant Customer Service Freight Forwarding Jobs in Arizona

Nippon Express USA

Warehouse Checker

Mesa, AZ · On-site

$20 - $24/hr

... transportation services through its international freight forwarding and logistics network ... Collaborate with others to ensure teamwork and customer satisfaction * General business support ...

Nippon Express USA

Warehouse Checker

Mesa, AZ

$20 - $24/hr

... transportation services through its international freight forwarding and logistics network ... Collaborate with others to ensure teamwork and customer satisfaction * General business support ...

Nippon Express USA

Warehouse Checker

Mesa, AZ · On-site

$20 - $24/hr

... transportation services through its international freight forwarding and logistics network ... Collaborate with others to ensure teamwork and customer satisfaction * General business support ...

AIT Worldwide Logistics, Inc.

Domestic Agent II

Chandler, AZ · On-site

$16.50 - $20.50/hr

Route freight shipments across multiple transportation modes and services based upon client ... rated * Assist in compiling customer specific key performance indicator (KPI) reports on a weekly ...

AIT Worldwide Logistics, Inc.

Domestic Agent II

Chandler, AZ · On-site

$16.50 - $20.50/hr

Route freight shipments across multiple transportation modes and services based upon client ... rated * Assist in compiling customer specific key performance indicator (KPI) reports on a weekly ...

Yusen Logistics

Custom Entry Writer II

Scottsdale, AZ

$43K - $69K/yr

... customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement ...

Yusen Logistics

Custom Entry Writer II

Scottsdale, AZ

$43K - $69K/yr

... customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement ...

Yusen Logistics

Custom Entry Writer II

Scottsdale, AZ

$43K - $69K/yr

... customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement ...

Yusen Logistics

Customs Entry Writer II

Scottsdale, AZ · On-site

$43K - $69K/yr

... customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement ...

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All JobsCustomer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding Jobs in Arizona

Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Arizona?

The most popular types of Customer Service Freight Forwarding jobs in Arizona are:

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Cities in Arizona with the most Assistant Customer Service Freight Forwarding job openings:

Assistant Customer Service Freight Forwarding jobs near you

Air Export Operations Agent II

AIT Worldwide Logistics, Inc.

Chandler, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

AIT Worldwide Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

244th of 365 rated logistics

Job description

Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
AIT Worldwide Logistics is seeking an Air Export Agent II that will coordinate the day-to-day export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air Export Agent's primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.
Responsibilities
  • Receive and validate customer order (Cargowise Org, Credit, Export POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
  • Identify best routing / transit option per customer request/SOP
  • Anticipate and secure quotation from vendors for all potential order costs
  • Issue customer or overseas office/agent quotation & confirm acceptance
  • Perform TSA Known Shipper Check
  • Secure booking from Airline
  • Dispatch inland carriage with subcontractor if applicable
  • Accrue for all costs in CargoWise and perform initial profitability check
  • Issue customer booking confirmation
  • Confirm timely delivery/receipt of cargo and update system milestone
  • Receive and validate customer documents
  • Ensure receipt of AES Data elements in writing from USPPI (if applicable)
  • File AES according to USPPI instructions (if applicable)
  • Receive and validate master air waybill
  • Track and confirm flight departure and update system milestone
  • Issue AIT House air waybill according to customer & destination requirements
  • Upload all documents to edocs in CargoWise
  • Send Pre Alert to overseas office/agent
  • Confirm final costs, ensuring all are accrued and final profitability check complete
  • Issue Invoice to customer/overseas office as required
  • Distribute documents as per shipper requirement / SOP
  • Manage customer reporting and/or additional system milestones as required

Qualifications
  • A team player who works well with others - being respectful to our teammates is a Core Value
  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:
  • High school diploma or equivalent
  • 2-4 Years Freight Forwarding experience preferred
  • Dangerous Goods Certification preferred
  • Certified CargoWise Specialist CCO required
  • Advanced Knowledge of CargoWise
  • Advanced math & geography skills.
  • Identify and resolves problems.
  • Strong organizational and time management skills.
  • Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
  • Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
  • Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
  • Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
  • Basic to intermediate experience using MS Office
  • Applies acquired job skills and company policies and procedures to complete assigned tasks.
  • Ability to read, comprehend and write routine correspondence.
  • Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings.

What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

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