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Grand Rapids Corp Headquarters - Grand Rapids, MI 49504

The Credit Specialist at Crystal Flash (CF) is a valued team member who is responsible for the credit and collection activities on home heat (residential) customer accounts. This role will be responsible for coordinating and performing activities related to customer credit review and evaluation, tracking, and resolving outstanding payment issues, and collection activities, such as sending follow-up inquiries. In addition, this team member will be responsible for maintaining records and referring accounts to collection agencies.

The team member will support the organization's mission, vision, and core values by demonstrating the following: integrity, safety, customer service, open communication, diversity, teamwork and pride in Crystal Flash.

Essential Duties And Responsibilities:

1. Establish and review line of credit for new home heat customers by obtaining financial data and references by phone and/or email.
2. Obtain D&B credit risk reports on residential accounts to review and determine credit level up to $1500 of authorized credit authority policy.
3. Advise customers of credit application acceptance or denial, working to expedite requests, maintaining efficient controls, and suggesting alternative solutions as needed.
4. Monitor customer accounts regularly to ensure timely payments and keep risk exposure to a minimum.
5. Identify troubled accounts and work with Credit Managers to perform collection activities such contacting delinquent accounts, conferring with customers regarding reasons for overdue payments and record status of collection efforts to secure payment from customer.
6. Coordinate accounts receivable process by maintaining account files on computer system to ensure that receivables are maintained at a highly accurate level.
7. Support Credit Managers by researching incorrect charges and making recommendations for granting extensions of credit on overdue accounts.
8. Provide office administration support by maintaining files and records of credit applications, providing customer credit information upon request, establishing new accounts, establishing payment arrangements, filing small claims and garnishments to contribute to department effectiveness, and turning over past due accounts to outside collection agency in a timely manner.
9. Assist Credit Managers with establishing commercial accounts with credit limits under $20,000, obtaining financials, credit references, and other information to determine level of risk and credit.
10. Work closely with Bulk Plant Managers and Sales department to keep them informed of problem accounts which have been shut off due to lack of payment and actions that need to be taken before customers can be serviced again, and notifying the CFO and Corporate Controller of all unauthorized deliveries.
11. Keep customer credit information confidential.
12. Maintain impartiality and treat all customers with dignity and respect.
13. Perform other office duties as requested by management.

(The above statements are intended to describe the general nature and level of work being performed by team members assigned this classification. They are not to be construed as an exhaustive list of all job duties performed as team members so classified.)

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or experience:

• High school or equivalent GED required.
• Minimum of 2 years' experience related to credit, collections, or customer service.
• At least 2 years of customer service experience, preferably in a call center environment.
• Intermediate to advanced knowledge of personal computers and software applications including Microsoft Office Suite
• Experience operating standard office and communication equipment such as adding machines, calculators, fax machine, copy machine, cell/smart phone.

Strong communication, organization, and human relation skills required.