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Assistant Content Operations Jobs in Tennessee (NOW HIRING)

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Web Content Assistant

Millington, TN

The Web Content Assistant is responsible for day-to-day maintenance of the MyNavy HR website under ... This position is responsible for assisting the Web Content Manager in ensuring continuous operation ...

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Assistant Content Operations information

What is an assistant content operations?

Assistant Content Operations refers to a support role that helps manage and streamline the production, organization, and distribution of digital content within an organization. People in this role often coordinate with writers, editors, designers, and other teams to ensure content is published on schedule and meets quality standards. Responsibilities may include content uploading, metadata management, quality assurance, and assisting with workflow optimization. This role is essential for maintaining efficient content processes and ensuring that published material aligns with company goals.

What are the key skills and qualifications needed to thrive as an assistant content operations?

To thrive as an Assistant Content Operations, you need strong organizational skills, attention to detail, and an understanding of content management, often supported by a degree in communications, marketing, or a related field. Familiarity with content management systems (CMS), project management tools, and basic analytics platforms is typically required. Exceptional communication, problem-solving abilities, and the capacity to multitask help individuals excel in this role. These skills ensure seamless content workflows, timely publishing, and effective coordination among teams, which are critical for maintaining high-quality content output.

What are some typical challenges faced by an assistant content operations professional, and how can they be effectively managed?

Assistant Content Operations professionals often encounter challenges such as coordinating between multiple teams, managing tight publishing deadlines, and ensuring content quality and consistency across platforms. To manage these, it's important to develop strong organizational skills, communicate clearly with stakeholders, and stay adaptable to shifting priorities. Leveraging content management tools and maintaining detailed workflow documentation can also help streamline processes and minimize errors, making day-to-day operations more efficient.

What is the difference between Assistant Content Operations vs Content Coordinator?

AspectAssistant Content OperationsContent Coordinator
Required CredentialsTypically an associate degree or relevant experienceSimilar; often an associate degree or equivalent experience
Work EnvironmentOffice setting, collaborative teams, digital content platformsOffice environment, content management systems, cross-department coordination
Employer & Industry UsageMedia, publishing, digital marketing companiesMedia, advertising, corporate communications
Common Search & ComparisonAssistant Content Operations vs Content Coordinator

Assistant Content Operations and Content Coordinator roles share similar credentials and work environments, often within media and digital marketing industries. While both support content management, Assistant Content Operations typically focuses on operational tasks and process support, whereas Content Coordinators handle content scheduling, quality control, and coordination across teams.

What are the most commonly searched types of Content Operations jobs in Tennessee?

The most popular types of Content Operations jobs in Tennessee are:

What are popular job titles related to Assistant Content Operations jobs in Tennessee?

For Assistant Content Operations jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Assistant Content Operations jobs in Tennessee look for?

The top searched job categories for Assistant Content Operations jobs in Tennessee are:

What cities in Tennessee are hiring for Assistant Content Operations jobs?

Cities in Tennessee with the most Assistant Content Operations job openings:

Assistant Content Operations jobs near you
Infographic showing various Assistant Content Operations job openings in Tennessee as of June 2026, with employment types broken down into 3% As Needed, 72% Full Time, 22% Part Time, and 3% Temporary. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Technical Support Specialist

Ingram Content Group

La Vergne, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Ingram Content Group rating

7.6

Company rating: 7.6 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

121st of 365 rated logistics

Job description

Job Description

Ingram Content Group (ICG) is hiring for a Technical Support Specialist to contribute to our Content Operations team in LaVergne, TN, just outside the Nashville area. This individual provides technical support for various Ingram Content applications, including electronic ordering, and iPage/CoreSource related applications for open systems, data fulfillment and digital products. The Technical Support Specialist communicates with customers regarding problem determination and resolution for these products; uses the incident tracking system to provide detailed descriptions of customer issues with clear and easy to reproduce steps; determines the severity of problems and when to escalate higher priority issues to 3rd level support and upper-level management. In this role, you are expected to continually improve the quality of support through product research and documentation and are also responsible for maintaining and improving service levels.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

  • High School diploma or GED
  • 1 year of experience in Call Center or related Customer Service role
  • 1+ years of experience supporting software and/or hardware/network
  • 1 year of experience supporting a variety of Operating Systems and web browser versions

Preferred Qualifications:

  • Experience supporting technical services
  • Publishing or book industry experience
  • Intermediate MS Excel experience, including data manipulation
  • Experience with Zendesk or other call tracking or ticketing system

Key Responsibilities:

  • Provides technical support for iPage/CoreSource and various Ingram ordering applications, open systems and data fulfillment products, as well as the processing of digital files into ICG platforms.
  • Provides technical support for publishers, bookstores, and retail website partners linked to iPage/CoreSource.
  • Agents respond to questions from various Ingram distribution points, including Lightning Source and VitalSource or other 3rd party clients or customers.
  • First point of contact to field inquiries from bookstores, libraries, publishers and internal users regarding ordering issues in iPage. Inquiries are received via phone, email and ticketing systems as Zendesk. 
  • Assists iPage and CoreSource users with password resets, administration basics, searching and troubleshooting. 
  • Integrates and supports customers with complex EDI specifications and use cases as required; tracks and communicates changes related to that specific issue; tests changes to ensure compliance with requests.
  • Utilizes Excel and FTP/Webservice applications to assist with setup and multiple phases of testing to determine move to production for Integrate customers. 
  • Responds to calls/emails from external and internal customers about technical issues with software and internet products and services. 
  • Communicates the resolution to the customer and properly documents for escalation as needed.
  • Ensures customer issues are addressed quickly upon receipt, adhering to our 24-48hr SLA.
  • This list is not exhaustive

Hiring Salary Range: $24.87/hour - $30.91/hour. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 10 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
    • Wellness program with access to a gym for associates
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

  • EOE-Race/Gender/Veterans/Disabled
  • We participate in EVerify.
  • EEO Poster in English 
  • EEO Poster in Spanish

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