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Assistant Call Jobs in Center, TX (NOW HIRING)

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the most commonly searched types of Call jobs in Center, TX?

The most popular types of Call jobs in Center, TX are:

What cities near Center, TX are hiring for Assistant Call jobs?

Cities near Center, TX with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center Digital Operations Agent

First Financial

Center, TX • On-site

$14.25 - $18.75/hr

Full-time

Re-posted yesterday

Job description

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

ESSENTIAL FUNCTIONS:

  • Provide support to our Contact Center and Staff.
  • Respond to all customer service communication channels.
  • Oversee and ensure our ability to meet Service Level Expectations while maximizing agent productivity.
  • Internal contacts are operations, loan administration, personal bankers, tellers, managers and assistant managers of all First Financial Bankshares, Inc. locations.
  • External contacts include current and prospective customers.
  • Will be required to work holidays.
  • Must be familiar with the account-maintenance related items below:
  • Change COA/ Verify Stops
  • Failed Microdeposits
  • External Account Verification
  • UOpen
  • External Emails (Web & Mobile)
  • Secure Messages
  • Mobile Bill Pay FI Holds
  • Bill Pay Deceased
  • Bill Pay Closed
  • Kofax Processing/E-Sign
  • UOpen Funding
  • Home Banking Enrollment
  • Trism Debit Card
  • New Account & CIF Reports
  • General Online Banking Maint.
  • Facebook
  • Loan Payment Verification
  • Sorting/Scanning

MINIMUM QUALIFICATIONS:

The ideal candidate will havea minimum of:

  • Two years of consistent customer care experience, preferably in financial services, six months of Call Center experience is desirable.
  • High School diploma or GED.
  • Excellent written / verbal communication and customer service skills, proficiency in Windows based applications.
  • Ability to be flexible and in a fast-paced, ever changing environment and be able to adapt to handle all tasks presented to them in a timely professional manner.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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