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Assistant Call Center Directv Jobs in Texas (NOW HIRING)

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$14.75 - $18.50/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... Be a team player and assist with other tasks during downtime * Protects patient confidentiality by ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX

... call center footprint and operations that extend across multiple countries. We deliver Customer ... assist and support them with your leadership and expertise. As the team coach and leader, you will ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... * Assist with inbound and follow-up customer calls during periods of high volume or limited ...

Ascension

Call Center Supervisor

Austin, TX · On-site

Call Center & Patient Services Schedule: Sunday - Saturday 8:00a - 4:30p w/ rotating weekends How ... Provide leadership, orientation, training, coaching, and mentoring to departmental staff. Assist ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX

... call center footprint and operations that extend across multiple countries. We deliver Customer ... assist and support them with your leadership and expertise. As the team coach and leader, you will ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... assist and support them with your leadership and expertise. As the team coach and leader, you will ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... assist and support them with your leadership and expertise. As the team coach and leader, you will ...

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with ...

Dataman Ltd

Call Center Services Representative 3

Irving, TX · On-site

$15.25 - $19.25/hr

... assistants, and robotic process automation (RPA) solutions. *) Utilization of case-management or ticketing systems in a high-volume support environment. *) Advanced Microsoft Office skills (Excel ...

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All JobsCall Center Directv JobsAssistant Call Center Directv JobsAssistant Call Center Directv Jobs in Texas

Assistant Call Center Directv information

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

What are the most commonly searched types of Call Center Directv jobs in Texas?

The most popular types of Call Center Directv jobs in Texas are:

What cities in Texas are hiring for Assistant Call Center Directv jobs?

Cities in Texas with the most Assistant Call Center Directv job openings:

Assistant Call Center Directv jobs near you

Call Center Specialist

Hendall Inc

El Paso, TX • On-site

$18/hr

Full-time

Re-posted 11 days ago

Job description

OVERVIEW
Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. Candidates must be available to work in either El Paso, TX or Rockville, MD.
DUTIES
  • Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
  • Communicate effectively in English and Spanish
  • Maintain professional judgment, especially during crisis calls
  • Respond to calls promptly
  • Manage and de-escalate calls from individuals in crisis
  • Triage calls for appropriate responses, referrals, and documentation
  • Provide case management/referral services
  • Apply quality standards to all calls and meet program deadlines
  • Work with stakeholders, including legal service providers and court officials
  • Assess changes affecting child safety and make referrals to officials
  • Follow protocols and policies in call handling including post-call documentation

MINIMUM QUALIFICATIONS
  • Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
  • At least 1 year of child welfare experience.
  • Bilingual in English and Spanish.
  • Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
  • Comfortable learning new systems and working with case management software.
  • Exceptional verbal and written communication skills.
  • Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.

PREFERRED QUALIFICATIONS
  • Prior call center experience, especially in behavioral health or child/family services.
  • Familiarity with Federal government programs that support UAC.
  • Working knowledge of trauma-informed care principles and best practices in crisis intervention.

ADDITIONAL INFORMATION
  • This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. Remote/virtual work is prohibited.
  • As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.
  • A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
  • U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance

Salary Range: $18.00 per hour plus $5.09/hour health and welfare benefit
For a complete listing of benefits, please visit our careers page at
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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