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Assistant Call Center Directv Jobs in Iowa (NOW HIRING)

6AM City

MEDICAL OFFICE SPECIALIST , CALL CENTER

Nevada, IA · On-site

$14.75 - $18.75/hr

High School Diploma or equivalent required Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant or Medical Office Specialist, preferred. Familiarity with ...

6AM City

MEDICAL OFFICE SPECIALIST , CALL CENTER

Nevada, IA · On-site

$14.75 - $18.75/hr

High School Diploma or equivalent required Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant or Medical Office Specialist, preferred. Familiarity with ...

Avera Health

Preadmissions Representative

Sioux Center, IA

$15.25 - $19/hr

Sioux Center, IA Worker Type: Regular Work Shift: Day Shift (United States of America) Discover a ... Beyond our organization, you'll find an outstanding community to call home. Sioux County was ranked ...

SHAZAM

Fraud Specialist

Des Moines, IA · On-site

$20 - $24.50/hr

In this role, you will work as a call center professional to help identify and reduce fraud to ... Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.

Family Crisis Center

Advocate

Sioux Center, IA · On-site

Maintain accurate and timely documentation in required databases. * Assist with call center projects, data tracking, and quality improvement efforts. * Support maintenance of resource lists and ...

Family Crisis Center

Advocate

Sioux Center, IA · On-site

Maintain accurate and timely documentation in required databases. * Assist with call center projects, data tracking, and quality improvement efforts. * Support maintenance of resource lists and ...

R3 Roofing & Exteriors

HVAC CSR / Dispatcher

Davenport, IA · On-site

$16.25 - $20.25/hr

Provide reporting and assist management in improving dispatch and call center efficiency. Key Performance Indicators (KPIs): * Book at least 85% of inbound leads * Maintain a missed call rate under ...

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Showing results 21-40

All JobsCall Center Directv JobsAssistant Call Center Directv JobsAssistant Call Center Directv Jobs in Iowa

Assistant Call Center Directv information

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

What cities in Iowa are hiring for Assistant Call Center Directv jobs? Cities in Iowa with the most Assistant Call Center Directv job openings:
Assistant Call Center Directv jobs near you

Customer Service Operations Manager - ServiceMac

First American

Nevada, IA • On-site

$73K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoResponsible for managing a team of Customer Service Representatives in a service-related call center and/or non-call center environment. Sets priorities of the daily operations and achieves objectives in providing outstanding customer service.

The Customer Service Operations Manager is a hands-on leadership role responsible for identifying problems and trends, determining root causes, and executing solutions. The desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. Additionally, the Customer Service Operations Manager will utilize call center data to continually improve operations and the customer experience. ServiceMac is looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.

What You'll Do

  • Provide leadership to customer service representatives and develop growth opportunities within the Call Center
  • Handle administrative functions related to Human Resources, e.g., scheduling, time-off reports, performance reviews and performance management.
  • Implement and monitor key controls and manage appropriate operational risks.
  • Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call Center
  • Establish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverables
  • Excellent verbal and written communications skills
  • Reviewing various Call Center reports to identify coaching and performance opportunities.
  • Ability to work hard and long when conducting research and awaiting results
  • Able to react to change productively and handle other essential tasks as assigned
  • Establish and maintain relationships with the company's vendors and operational support departments.
  • Other duties, responsibilities, and job functions as assigned

What you'll Bring

  • Bachelor's Degree preferred
  • High school diploma or GED
  • Previous mortgage servicing experience is preferred
  • VOS experience is preferred
  • 3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking or fintech
  • 3 years of supervisory experience (preferably in a call center)
  • Knowledge of mortgage lending/servicing industry
  • Must be responsive to customer and client needs, possess a passion for quality, and have a history of strong results.
  • Must have comprehensive understanding of call center metrics and technologies.
  • Must have compelling communication and influencing skills to win the support of senior management and influence strategic decisions.
  • Ability to maintain composure in a fast-paced environment
  • Analytical with the ability to detect problems in workflow
  • Ability to multitask on various items while meeting strict timelines and deadlines

Primary Hours

Working hours are Tuesday-Friday 11 am - 8:00 p-m & Saturday, 9 am ET - 3 pm ET.

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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