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Assistant Branch Operations Manager Jobs in Chicago, IL

Herc Rentals

Assistant Branch Manager

Chicago, IL · On-site

$65K - $70K/yr

Assistant Branch Manager Chicago, IL, USA, 60609 Employment Status: Full-time Posting Start Date: 7 ... Operational reviews and processes * Developing and maintaining relationships with customers

Alera Financial

Sr MSR

Burbank, IL · On-site

$21.47 - $26.83/hr

... * Assist the Branch Manager in achieving corporate and branch goals and objectives while maintaining branch standards. Branch Operations * Ensure all MSRs are in balance at the close of each day ...

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All JobsBranch Operations JobsAssistant Branch Operations Manager JobsAssistant Branch Operations Manager Jobs in Chicago, IL

Assistant Branch Operations Manager information

See Chicago, IL salary details

$98.5K

$101.5K

$104.1K

How much do assistant branch operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for assistant branch operations manager in Chicago, IL is $101,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $101,500.00 per year, depending on experience, location, and employer.

What are the main responsibilities of an assistant branch operations manager?

An Assistant Branch Operations Manager supports the Branch Manager in overseeing daily banking operations, ensuring compliance with policies, and maintaining excellent customer service standards. They help supervise staff, coordinate workflow, handle customer inquiries, and resolve operational issues. Additionally, they play a key role in implementing procedures to improve efficiency, managing cash flow, and ensuring that regulatory requirements are met within the branch.

What are the key skills and qualifications needed to thrive as an assistant branch operations manager, and why are they important?

To thrive as an Assistant Branch Operations Manager, you need strong organizational skills, analytical ability, and knowledge of branch operations, often supported by a degree in business or a related field. Familiarity with banking software, cash management systems, and compliance regulations is typically required. Leadership, problem-solving, and effective communication are vital soft skills for managing teams and ensuring smooth operations. These skills are crucial for maintaining branch efficiency, regulatory compliance, and a positive customer experience.

What are some typical challenges faced by an assistant branch operations manager, and how can they be addressed?

Assistant Branch Operations Managers often encounter challenges such as balancing operational efficiency with customer service quality, managing team performance, and ensuring compliance with regulatory standards. To address these, it's important to foster open communication within the team, implement clear procedures, and stay up-to-date with industry regulations. Leveraging technology and regularly training staff can also help streamline operations and maintain a positive branch environment.

What is the difference between Assistant Branch Operations Manager vs Branch Operations Supervisor?

AspectAssistant Branch Operations ManagerBranch Operations Supervisor
ResponsibilitiesSupports branch operations, assists in managing staff, ensures complianceOversees daily branch activities, manages staff, implements operational procedures
Required CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's degreeHigh school diploma or equivalent; relevant experience often preferred
Work EnvironmentOffice setting within a bank or financial institutionBranch location, interacting directly with customers and staff
Industry UsageCommonly used in banking and financial servicesWidely used in banking, retail, and service industries

The Assistant Branch Operations Manager and Branch Operations Supervisor roles both support branch functions but differ in scope. The assistant manager typically has broader responsibilities, including supporting management and strategic tasks, while the supervisor focuses on daily operations and staff oversight. Both roles require similar credentials and are integral to banking and financial services environments.

How much do assistant branch operations managers make in the US?

Assistant branch operations managers in the US typically earn between $40,000 and $60,000 annually, with the median salary around $50,000. Compensation varies based on experience, location, and the size of the organization, and the role often requires strong organizational and leadership skills.

What does an assistant branch operations manager do?

An assistant branch operations manager supports the branch manager in overseeing daily operations, ensuring customer service standards, managing staff, and maintaining compliance with company policies. They often handle administrative tasks, assist with sales goals, and use management tools to improve branch efficiency.

What cities near Chicago, IL are hiring for Assistant Branch Operations Manager jobs?

Cities near Chicago, IL with the most Assistant Branch Operations Manager job openings:

HVAC Assistant Branch Manager - Hammond

Johnstone Supply | The Huestis-Meyers Group

Hammond, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Job Title: Assistant Branch Manager
Department: Operations
FLSA Status: Non-Exempt
Reports to: Branch Manager
Position Purpose
The Assistant Branch Manager is a developmental role designed to prepare a Counter Sales Associate for branch leadership responsibilities. The role focuses on assisting the Branch Manager in daily operations, team management, customer service, and achieving store goals. The Assistant Branch Manager will learn the skills necessary to excel as a future Branch Manager while upholding the company's Core Values: Make the Team Better, Make it Happen, and Make Their Day.
Essential Job Results and Responsibilities
Team Management
  1. Assist in Supervising Team Operations: Support the Branch Manager in overseeing counter sales, warehouse, and delivery staff.
  2. Training and Development: Participate in onboarding and training team members to ensure they meet performance standards and understand company policies and procedures.
  3. Goal Setting: Help communicate team and individual goals, and work alongside the Branch Manager to track progress and provide feedback.
  4. Safety and Compliance: Promote a safe working environment by ensuring compliance with OSHA, Worker's Compensation, and company safety procedures.

Business Management and Financial Success
  1. Inventory Management: Assist in maintaining accurate inventory levels, ensuring timely cycle counts, and reducing discrepancies.
  2. Operational Support: Support order fulfillment, receiving, and delivery operations to meet customer expectations.
  3. Financial Responsibilities: Learn and support processes for cash handling, daily reconciliations, and bank deposits.
  4. Process Improvement: Identify and recommend opportunities to enhance operational efficiency and reduce costs.

Customer Sales and Service
  1. Customer Interaction: Provide exemplary service at the counter and over the phone, ensuring customer needs are met promptly and professionally.
  2. Support Sales Growth: Assist in implementing sales promotions, suggestive selling techniques, and maintaining showroom displays to maximize revenue.
  3. Customer Relationship Management: Develop rapport with customers and support the Branch Manager in managing key accounts.
  4. Complaint Resolution: Handle escalated customer complaints with professionalism, balancing customer satisfaction with company guidelines.

Leadership Development
  1. Leadership by Example: Model company Core Values and inspire team members to meet performance and service expectations.
  2. Learn Key Metrics: Gain a thorough understanding of Key Performance Indicators (KPIs) and contribute to achieving branch performance goals.
  3. One-on-One Development: Participate in regular coaching sessions with the Branch Manager to prepare for future leadership roles.

Qualifications
Education and Experience
  • Required: High School Diploma or GED.
  • Preferred: 2+ years of experience in counter sales, warehouse, or delivery operations within a wholesale or HVACR environment.

Skills and Abilities
  • Strong communication and interpersonal skills.
  • Problem-solving abilities and attention to detail.
  • Proficiency with computers, including Microsoft Excel, Word, and ERP systems.
  • Ability to prioritize tasks and manage time effectively.
  • Willingness to learn financial management, inventory control, and team leadership.

Physical Demands and Work Environment
  • Ability to stand, walk, and lift up to 50 pounds regularly.
  • Combination of office, warehouse, and customer-facing environments.

Expected Work Behaviors
  • Maintain a professional appearance and demeanor.
  • Demonstrate integrity and ethical decision-making.
  • Continuously seek opportunities to improve processes, the team, and the customer experience.

Core Values Alignment
  • Make the Team Better: Collaborate, support teammates, and contribute to a positive team culture.
  • Make it Happen: Take initiative and demonstrate a strong work ethic to achieve goals.
  • Make Their Day: Provide exceptional service to customers and team members, ensuring satisfaction at every touchpoint.

Career Path
The Assistant Branch Manager role is a stepping stone to becoming a Branch Manager. The position provides structured development opportunities, mentorship, and real-world experience in leadership and operations management.
Additional Job Information
Benefits:
  • Blue Cross Blue Shield Health Insurance (after 90 days)
  • Vision, dental and other ancillary programs through Mutual of Omaha (after 90 days)
  • Employer Sponsored Life Insurance ($50,000) (after 90 days)
  • Employer sponsored Long Term Disability
  • 6 Paid Holidays
  • Up to 15 days vacation and sick time (after 90 days)
  • 401k Plan (3% 100% match, 4-5% 50% match)
  • Johnstone University online training
  • Johnstone University off-site training

Equal Opportunity Employer, including disabled and veterans.

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