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Assistant Branch Operations Manager Jobs in Massachusetts

Greenfield Savings

Asst Branch Manager

Northampton, MA · On-site

$24.32 - $34.39/hr

The Assistant Branch Manager (ABM) is responsible for supporting the Branch Manager in all areas of ... With the Branch Manager, responsible for the overall operational soundness of the branch. This ...

Needham Bank

Float Assistant Branch Manager

Needham, MA · On-site

$60K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee the sales, service, operational efficiency, risk, internal control and personnel management ... assist branch retail staff * Extensive background in bank operating policies and procedures ...

Needham Bank

Assistant Branch Manager

Newburyport, MA · On-site

$60K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee the sales, service, operational efficiency, risk, internal control and personnel management ... assist branch retail staff * Extensive background in bank operating policies and procedures ...

New

Cape & Coast Bank

Assistant Branch Manager

East Dennis, MA · On-site

$29 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Assistant Branch Manager collaborates with the Branch Manager - Small Business Specialist to ... Performs and monitors daily operations through adherence to policies and procedures. * Serves and ...

Cape & Coast Bank

Assistant Branch Manager

East Dennis, MA · On-site

$29 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Assistant Branch Manager collaborates with the Branch Manager - Small Business Specialist to ... Performs and monitors daily operations through adherence to policies and procedures. * Serves and ...

Needham Bank

Float Assistant Branch Manager

Needham, MA · On-site

$60K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee the sales, service, operational efficiency, risk, internal control and personnel management ... assist branch retail staff * Extensive background in bank operating policies and procedures ...

Arise Financial

Branch Manager

Somerville, MA · On-site

$76K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operational excellence. This role is ideal for a collaborative leader who is passionate about ... Coach, mentor, and develop Assistant Branch Manager and branch teams to achieve individual, branch ...

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Showing results 21-40

All JobsBranch Operations JobsAssistant Branch Operations Manager JobsAssistant Branch Operations Manager Jobs in Massachusetts

Assistant Branch Operations Manager information

See Massachusetts salary details

$104.3K

$107.6K

$110.3K

How much do assistant branch operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for assistant branch operations manager in Massachusetts is $107,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $107,600.00 per year, depending on experience, location, and employer.

What are the main responsibilities of an assistant branch operations manager?

An Assistant Branch Operations Manager supports the Branch Manager in overseeing daily banking operations, ensuring compliance with policies, and maintaining excellent customer service standards. They help supervise staff, coordinate workflow, handle customer inquiries, and resolve operational issues. Additionally, they play a key role in implementing procedures to improve efficiency, managing cash flow, and ensuring that regulatory requirements are met within the branch.

What are the key skills and qualifications needed to thrive as an assistant branch operations manager, and why are they important?

To thrive as an Assistant Branch Operations Manager, you need strong organizational skills, analytical ability, and knowledge of branch operations, often supported by a degree in business or a related field. Familiarity with banking software, cash management systems, and compliance regulations is typically required. Leadership, problem-solving, and effective communication are vital soft skills for managing teams and ensuring smooth operations. These skills are crucial for maintaining branch efficiency, regulatory compliance, and a positive customer experience.

What are some typical challenges faced by an assistant branch operations manager, and how can they be addressed?

Assistant Branch Operations Managers often encounter challenges such as balancing operational efficiency with customer service quality, managing team performance, and ensuring compliance with regulatory standards. To address these, it's important to foster open communication within the team, implement clear procedures, and stay up-to-date with industry regulations. Leveraging technology and regularly training staff can also help streamline operations and maintain a positive branch environment.

What is the difference between Assistant Branch Operations Manager vs Branch Operations Supervisor?

AspectAssistant Branch Operations ManagerBranch Operations Supervisor
ResponsibilitiesSupports branch operations, assists in managing staff, ensures complianceOversees daily branch activities, manages staff, implements operational procedures
Required CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's degreeHigh school diploma or equivalent; relevant experience often preferred
Work EnvironmentOffice setting within a bank or financial institutionBranch location, interacting directly with customers and staff
Industry UsageCommonly used in banking and financial servicesWidely used in banking, retail, and service industries

The Assistant Branch Operations Manager and Branch Operations Supervisor roles both support branch functions but differ in scope. The assistant manager typically has broader responsibilities, including supporting management and strategic tasks, while the supervisor focuses on daily operations and staff oversight. Both roles require similar credentials and are integral to banking and financial services environments.

What does an assistant branch operations manager do?

An assistant branch operations manager supports the branch manager in overseeing daily operations, ensuring customer service standards, and managing staff. They often handle administrative tasks, monitor compliance, and assist with sales goals, requiring strong organizational and leadership skills. The role typically involves working in a retail or banking environment and may require familiarity with operational tools and procedures.

What cities in Massachusetts are hiring for Assistant Branch Operations Manager jobs?

Cities in Massachusetts with the most Assistant Branch Operations Manager job openings:

Assistant Branch Manager

City of Boston Credit Union

Boston, MA • On-site

$60K - $80K/yr

Full-time

Re-posted 4 days ago

Job description

Description

The Assistant Branch Manager demonstrates a broad understanding of deposit and consumer loan products and services and can perform various duties related to the efficient account opening and accurate and efficient processing of member data. Builds member relationships through knowledge and understanding of credit union products and services. Adheres to established CBCU policies and procedures.


Travel is required to other locations and employee must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required.

The position is for multiple locations.


RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Responsible for branch opening/closing, managing the branch in the absence of the Branch Manager.
  • Supervise all personnel within the branch.
  • Greets and welcomes members in a courteous and professional manner.
  • Identifies the financial needs of each member served.
  • Recommends appropriate solutions to meet member needs and provides excellent customer service.
  • Completes all member requests including, but not limited to, account openings and account maintenance.
  • Performs routine bank transactions including, but not limited to, deposits, withdrawals, check cashing, loan payments, maintaining logs, etc.
  • Maintains and balances cash drawers and reconciling discrepancies.
  • Complies with CBCU operations and security procedures by participating in all dual-control functions and auditing other Retail team's currency and assisting in certification of proof.
  • Participates in the branch's operational tasks including, but not limited to, audits, reconciliations, cash/vault settlements, ATMs, cash recyclers, month reporting, testing, etc.
  • Develops and deepens member relationships by taking ownership to resolve customer issues efficiently.
  • Enhances knowledge of CBCU products and services to promote opportunities to introduce the members to all options available.
  • Follows all bank security and compliance policies and procedures.
  • Assists with supervision and training of other Retail team members.
  • Perform other related duties as requested or assigned.


Requirements

Knowledge/Skills/Experience

  • 3-5 years of banking experience.
  • Exceptional customer service skills.
  • Strong computer and math skills.
  • Strong communication, interpersonal, and sales skills.
  • Ability to maintain high level of confidentiality.
  • Ability to be detail oriented, efficient, and produce accurate work.
  • High level of accountability, growth mindset, and teamwork/collaboration.

Education/Certifications/Licenses

  • High school diploma or equivalent.

Physical Demands/Conditions Required

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

*Must be able to work rotating schedule of Monday through Saturday


DIRECT REPORTS / SUPERVISION


*No Direct Reports/Supervision


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