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Assistant Bdc Manager Jobs in Massachusetts (NOW HIRING)

asburyauto

Internet Manager - BMW Sudbury

Sudbury, MA · On-site

$75K - $100K/yr

As a BDC Sales Manager , you will have the opportunity to make a positive impact on our business ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

Internet Manager - BMW Sudbury

Sudbury, MA · On-site

$75K - $100K/yr

As a BDC Sales Manager , you will have the opportunity to make a positive impact on our business ... Digital career path tool to assist with career development * Continuous training through Asbury ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA · On-site

$17/hr

Automotive Service BDC $17.00 - $17.00 per Hour + Weekly Pay + Comprehensive Benefits The final pay ... assist with career development * Continuous training through Asbury's Internal Learning Management ...

asburyauto

BDC Service - Honda Seekonk

Seekonk, MA · On-site

$17/hr

Automotive Service BDC $17.00 - $17.00 per Hour + Weekly Pay + Comprehensive Benefits The final pay ... assist with career development * Continuous training through Asbury's Internal Learning Management ...

Bertera Chevrolet Inc.

Service BDC Clerk

Palmer, MA · On-site

$16.50 - $18/hr

Service BDC Clerk** **Job Overview:** We are seeking a detail-oriented and proactive Service BDC ... management team. - Assist with follow-up communications to customers regarding service reminders ...

Bertera Chevrolet Inc.

Service BDC Clerk

Palmer, MA · On-site

$15.25 - $20.50/hr

Service BDC Clerk Job Overview: We are seeking a detail-oriented and proactive Service BDC ... The ideal candidate will be responsible for facilitating exceptional customer experiences, managing ...

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Assistant Bdc Manager information

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What are popular job titles related to Assistant Bdc Manager jobs in Massachusetts?

For Assistant Bdc Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Assistant Bdc Manager jobs in Massachusetts look for?

The top searched job categories for Assistant Bdc Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Assistant Bdc Manager jobs?

Cities in Massachusetts with the most Assistant Bdc Manager job openings:

Assistant Bdc Manager jobs near you
Infographic showing various Assistant Bdc Manager job openings in Massachusetts as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Bilingual Sales BDC Agent

Harr Motor Group

Worcester, MA • On-site

Full-time

Medical, PTO

Re-posted 11 days ago

Job description

Bilingual Sales BDC Agent 
New & Used Car Sales | Harr Motor Group
Worcester, MA | $20–$35/hr with Weekly Bonus Pay  About the Role

Harr Auto Group's Credit Express division specializes in helping customers with all types of credit backgrounds find the right vehicle. As a Bilingual Sales Business Development Representative (BDR), you will serve as a trusted first point of contact for our Spanish-speaking customer base — connecting them with financing solutions and showroom appointments in their preferred language. This is a high-energy, phone-forward role that makes a real difference in the community, with strong earning potential.

Position Details

Department: Credit Express – Business Development Center (BDC)

Reports To: BDC Manager

Schedule: Full-time | Rotating schedule including some weekends

Compensation: Hourly base + performance-based incentives

Location: Worcester, MA

Key Responsibilities
  • Handle inbound and outbound calls, texts, and emails for Credit Express leads — in both English and Spanish — in a timely and professional manner
  • Serve as the primary BDC point of contact for Spanish-speaking customers throughout the Worcester region
  • Qualify customers by understanding their credit situation, vehicle needs, and timeline
  • Set and confirm showroom appointments for the sales team
  • Follow up with unsold or uncontacted leads according to BDC processes and cadences
  • Log all customer interactions accurately in the CRM (DriveCentric) in English
  • Assist teammates with Spanish-language customer communications as needed
  • Meet or exceed weekly and monthly appointment and show rate targets
  • Collaborate with Credit Express sales staff to ensure smooth handoffs and a seamless customer experience
  • Maintain professionalism and empathy when working with customers in challenging financial situations
  • Participate in team meetings, training sessions, and ongoing coaching
What We're Looking For
  • Fluent in both Spanish and English — written and verbal —
  • Strong verbal communication skills; confident and comfortable on the phone in both languages
  • Positive, resilient attitude with the ability to handle objections gracefully
  • High level of empathy and professionalism when working with customers who may have credit challenges
  • Ability to multitask and manage a high volume of leads in a fast-paced environment
  • Prior BDC, call center, sales, or customer service experience preferred
  • Automotive industry experience a plus but not required — we will train the right candidate
  • Familiarity with CRM platforms is a plus (DriveCentric experience a bonus)
  • Reliable, punctual, and team-oriented
What We Offer
  • Competitive hourly base pay plus performance bonuses
  • Paid time off: 1 week sick pay and 2 weeks vacation after 90 days of employment
  • Paid training and ongoing development
  • Clear path for growth within the BDC and across Harr Auto Group
  • Supportive, inclusive team environment with engaged leadership
  • Employee discounts on service
  • Health benefits and childcare reimbursement ($100/week)

Apply