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Assistant Amazon Return information

What are the key skills and qualifications needed to thrive as an Assistant Amazon Return Specialist, and why are they important?

To thrive as an Assistant Amazon Return Specialist, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with Amazon's return management systems and proficiency in basic inventory or order tracking software are typically required. Excellent customer service, problem-solving abilities, and clear communication help you address return issues efficiently and professionally. These skills ensure smooth processing of returns, customer satisfaction, and adherence to company return policies.

What are the main challenges faced by an Assistant Amazon Return, and how can they be effectively managed?

One of the primary challenges for an Assistant Amazon Return is handling a high volume of return requests efficiently, especially during peak seasons. This role requires strong organizational skills to accurately process returns, inspect items, and ensure proper documentation. Effective communication with both customers and team members is crucial for resolving any discrepancies or customer concerns. Staying updated on Amazon’s return policies and procedures helps minimize errors and improves overall workflow. Proactively seeking feedback and collaborating with other departments can also aid in overcoming daily challenges.

What is the difference between Assistant Amazon Return vs Amazon Return Associate?

AspectAssistant Amazon ReturnAmazon Return Associate
Primary ResponsibilitiesAssisting customers with return processes, managing return documentation, supporting return policiesProcessing customer returns, inspecting returned items, updating inventory systems
Required SkillsCustomer service, communication, basic computer skillsAttention to detail, inventory management, customer interaction
Work EnvironmentCustomer service areas, retail or warehouse settingsWarehouse, retail store, or fulfillment center
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma, inventory or retail experience often preferred

While both roles support Amazon's return process, the Assistant Amazon Return typically focuses on assisting customers and providing support, whereas the Amazon Return Associate handles the physical processing and inspection of returned items. Both positions require customer service skills and familiarity with retail environments, but the associate role involves more hands-on inventory management.

What are Assistant Amazon Return jobs?

Assistant Amazon Return jobs involve helping customers with the process of returning items purchased from Amazon. This position typically handles tasks such as processing return requests, assisting with shipping labels, ensuring returned items are correctly logged, and providing customer service support related to returns. The role may be based in a warehouse, fulfillment center, or as part of a remote customer service team. Attention to detail, good communication skills, and familiarity with Amazon's return policies are important for success in this job.
More about Assistant Amazon Return jobs
What cities are hiring for Assistant Amazon Return jobs? Cities with the most Assistant Amazon Return job openings:
What are the most commonly searched types of Amazon Return jobs? The most popular types of Amazon Return jobs are:
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Assistant Amazon Return jobs near you
Infographic showing various Assistant Amazon Return job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 7% Part Time, 2% Contract, and 1% Summer. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Amazon Returns Specialist

Amazon Returns Specialist

The UPS Store

Elizabethtown, KY

$13/hr

Full-time

Posted 6 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 628 frontline employees who took The Breakroom Quiz

460th of 727 rated retailers

Job description

Job Summary

The Amazon Returns Specialist is responsible for providing fast, friendly, and accurate service to customers returning Amazon purchases through The UPS Store. This position focuses on processing returns, assisting customers with the Amazon Returns Kiosk, organizing packages for shipment, and maintaining an efficient returns area. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced retail environment.

Key Responsibilities

  • Welcome customers and provide exceptional customer service during the Amazon return process.
  • Assist customers with using the Amazon Returns Kiosk and troubleshoot basic issues when needed.
  • Process Amazon returns quickly and accurately using store systems and established procedures.
  • Verify return eligibility, scan QR codes, label packages, and prepare items for shipment.
  • Sort, organize, and stage returned merchandise according to company guidelines.
  • Maintain a clean, organized, and efficient Amazon returns area.
  • Monitor supplies and notify management when materials need to be replenished.
  • Answer customer questions regarding Amazon return procedures and store services.
  • Assist with general store operations, including greeting customers, answering phones, and directing customers to appropriate services.
  • Support team members during busy periods by assisting with packaging, shipping, and retail tasks as assigned.
  • Follow all company policies, security procedures, and operational standards.

Ideal Candidate

  • Highly motivated and enthusiastic about customer service
  • Enjoys working in a dynamic, fast-paced environment
  • Reliable and punctual with a positive attitude
  • Part-time availability to fit a flexible schedule

Location: The UPS Store, 1811 N Dixie Hwy, Ste 104, Elizabethtown KY 42701

If you are ready to join a loving and fun team and grow your skills in retail and customer support, apply now to become our next talented Center Associate!

The UPS Store is a locally owned franchise offering a range of products and services designed specifically to help and support small business owners in the local community.
We're more than packing and shipping. We provide printing services, a real street address for mailboxes, package notification and even direct mail services (design, print, mail). We are committed to doing everything we can to help small businesses reach their goals.
Our breadth of products and services and our do-whatever-it-takes attitude are ready to help.

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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