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Assistant Account Representative Jobs in Maple Grove, MN

Rahr Malting Co

Account Representative

Shakopee, MN · On-site

$20/hr

The Account Representative is dedicated to fostering strong customer relationships, ensuring ... Performs additional duties as requested which support, assist, and enhance Customer Service and ...

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Assistant Account Representative information

See Maple Grove, MN salary details

$5

$23

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How much do assistant account representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for assistant account representative in Maple Grove, MN is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.59 per hour, depending on experience, location, and employer.

What does an assistant account representative do?

An Assistant Account Representative provides support to account managers and representatives by handling administrative tasks, communicating with clients, and helping to manage client accounts. Their responsibilities typically include preparing reports, processing paperwork, answering client inquiries, and assisting with account maintenance. This role is crucial for ensuring smooth operations within the account management team and maintaining positive client relationships.

What are the key skills and qualifications needed to thrive as an assistant account representative, and why are they important?

To thrive as an Assistant Account Representative, you need strong organizational, communication, and basic accounting skills, typically supported by a high school diploma or associate degree in business or a related field. Familiarity with CRM software, spreadsheets, and office productivity tools is commonly required. Attention to detail, customer service orientation, and the ability to multitask effectively set high performers apart. These skills are essential for accurately managing client accounts, supporting senior representatives, and ensuring client satisfaction.

What are some typical challenges an assistant account representative might face in managing client expectations?

Assistant Account Representatives often act as a communication bridge between clients and the internal team. A common challenge is balancing client requests with what can realistically be delivered within deadlines and budget constraints. It’s important to manage expectations by providing clear, timely updates and proactively addressing any potential issues. Developing strong organizational and interpersonal skills can help build trust with clients and ensure smooth collaboration with account managers and other team members.

What is the difference between Assistant Account Representative vs Customer Service Representative?

AspectAssistant Account RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, interacting with clients and internal teamsCall centers, retail, or office settings, assisting customers directly
Employer & Industry UsageInsurance, finance, and sales industriesRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentUnderstanding entry-level roles supporting account managementAssisting customers with inquiries and issues

The Assistant Account Representative typically supports account management tasks within industries like insurance or finance, requiring some industry-specific knowledge. Customer Service Representatives focus on assisting customers directly, often in retail or service sectors. While both roles involve client interaction, the Assistant Account Representative often handles more specialized account-related duties, whereas Customer Service Representatives primarily address customer inquiries and issues.

Is being an assistant account representative a good job?

An assistant account representative typically supports account managers by handling client communications, data entry, and administrative tasks. The role can offer opportunities for skill development in customer service, sales support, and industry knowledge, with work environments often including office settings and standard business hours.

What are the most commonly searched types of Account Representative jobs in Maple Grove, MN?

The most popular types of Account Representative jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Assistant Account Representative jobs?

Cities near Maple Grove, MN with the most Assistant Account Representative job openings:

Assistant Account Representative jobs near you

Account Representative

Rahr Malting Co

Shakopee, MN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

RahrBSG is looking for an Account Representative in Shakopee, MN. The Account Representative acts as the primary liaison between the company and our valued customers. Key responsibilities include providing customer support and account management, addressing inquiries, researching concerns, escalating either as needed, managing complex order fulfillment processes, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. The Account Representative is dedicated to fostering strong customer relationships, ensuring customer satisfaction, and driving business growth through exceptional service and strategic account management.

BENEFITS & PERKS:

  • Hourly rate starting at $20/hr and up
  • Annual Bonus
  • Medical benefits with coverage paid for at 90%
  • Dental and Vision Programs
  • Generous Annual 401(k) Company Contribution of 15%
  • Employee Assistance Program
  • Paid Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Tuition Reimbursement
  • Generous PTO
  • Sick Time
  • 12 Paid Company Holidays
  • Parental Leave
  • Career Growth and Progression Paths

ROLES AND RESPONSIBILITIES:

  • Handles daily customer service needs for designated customer accounts to ensure customer retention and company standards and metrics are consistently met. Ensures customer and product knowledge is leveraged to provide tailored solutions that support the customer’s needs.
  • Develops and maintains strong, long-term relationships with customers, serving as their primary point of contact. Regularly reviews customer accounts to identify opportunities to best serve their needs.
  • Conducts thorough research into customer concerns, effectively resolving issues or escalating them to the appropriate departments as necessary. Processes customer account adjustments and troubleshoots solutions. Ensures timely and satisfactory resolution of all customer issues.
  • Processes and manages complex customer orders to ensure company accuracy, productivity, and efficiency standards are met.
  • Maintains and updates customer-related information systems to ensure that the company has accurate records and collects and accesses appropriate information relevant to a customer inquiry.
  • Completes research to verify freight rates and coordinates deliveries with carriers.
  • Provides reliable follow-through to all customers while handling a variety of issues including the creation of service tickets.
  • Works cross-functionally with various departments to coordinate order fulfillment and develop solutions that meet the needs of the customers. Monitors order status and provides updates to customers as needed.
  • Communicates daily with sales and distribution center staff to enable all groups to create a positive customer experience by staying informed.
  • Engages in regular training and self-development to hone professional skills over time.
  • Continually develops product, company, and beverage production knowledge through company-developed training and self-study opportunities.
  • Acts as a resource for resolving customer issues while operating within the company’s standard operating procedures.
  • Meets and exceeds performance targets and KPIs related to customer satisfaction and service delivery.
  • Provides support across various territories as needed, adapting to operational requirements and ensuring consistent customer coverage.
  • Acts as a positive and professional company advocate with internal and external stakeholders.
  • Performs additional duties as requested which support, assist, and enhance Customer Service and Sales Department objectives.


MINIMUM EDUCATION & WORK REQUIREMENTS:

  • High school degree or equivalent required.
  • 1+ years of experience in a customer service or related role.
  • Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills preferred. Microsoft Dynamics and Salesforce Service Cloud experience a plus.
  • Knowledge of and experience with homebrewing/home fermentation and/or beer industry experience or knowledge is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Comprehensive understanding of customer service practices, including handling complaints, providing information, and ensuring customer satisfaction.
  • In-depth knowledge of the company’s products and services to provide accurate and helpful information to customers. Demonstrated to learn quickly and translate knowledge into tailored solutions.
  • Exceptional verbal and written communication skills to clearly and effectively interact with internal and external customers.
  • Excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of both internal and external customers.
  • Ability to pay attention to details to ensure accurate information is provided and customer records are maintained correctly.
  • Ability to make quick and informed decisions to resolve customer issues.
  • Ability to quickly learn new processes and address a range of customer issues from billing inquiries to order changes.
  • Proven problem-solver who can successfully and efficiently identify and resolve issues by gathering and analyzing information and recommending alternative solutions.
  • Proven ability to manage difficult or emotional customer situations by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance, and consistently meeting commitments.
  • Proven ability to resolve conflict, maintain confidentiality, and be an active listener who is open and receptive to change.
  • Flexibility to adjust to different customer personalities, needs, and situations.
  • Strong time-management skills with the ability to manage competing priorities under pressure and within respective deadlines.
  • Open to ongoing feedback from customers, coworkers, and leaders to help continuously develop skills for success.
  • Self-motivated and driven employee that volunteers readily, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, and asks for and offers help when needed.
  • Committed company advocate with the proven ability to maintain a positive, professional attitude with internal and external customers.


Rahr is a family-owned global leader and trusted partner to the craft beverage industry, proudly supporting breweries, wineries, distilleries, cideries, and storefronts with premium supplies and ingredients since 1847. With over 175 years of expertise, Rahr combines tradition with innovation to meet the evolving needs of our customers and the craft beverage community.

Headquartered in Shakopee, MN, Rahr Corporation is a fifth-generation family business. We are committed to providing the highest quality products and services to our customers, ensuring they can create beverages that inspire and delight. Our offerings include an extensive range of barley malts, hops, adjuncts, and other brewing essentials, designed to support beverage makers of all sizes and styles.

At Rahr, we value quality, innovation, and collaboration. We’re passionate about crafting excellence and fostering the growth of the craft beverage industry while upholding our family-owned values and commitment to sustainability. Join us and become part of a legacy dedicated to supporting the artistry and success of beverage makers worldwide.