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Assessment Analyst Jobs in Massachusetts (NOW HIRING)

TriOptus LLC

Business Analyst

Cambridge, MA · On-site

Business Analyst Job Location:Cambridge, Massachusetts Job duration: 6months * Client is seeking a ... The Senior BA will also measure and assess the realization of proposed qualitative and quantitative ...

Bevi

Supply Chain Data Analyst

Boston, MA · Hybrid

Automation Opportunity Assessment: Analyze documented purchasing and inventory processes to identify repetitive tasks ripe for automation using tools like Zapier, Workato, or native ERP ...

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Assessment Analyst information

What are the key skills and qualifications needed to thrive as an Assessment Analyst, and why are they important?

To thrive as an Assessment Analyst, you need strong analytical skills, data interpretation abilities, and a background in statistics or educational measurement, often supported by a relevant degree. Familiarity with data analysis software such as SPSS, Excel, or assessment management systems is typically required. Attention to detail, problem-solving, and effective communication make someone stand out in this position. These skills are crucial for accurately evaluating data, generating actionable insights, and supporting informed decision-making within organizations.

How does an Assessment Analyst typically collaborate with other departments to improve organizational processes?

Assessment Analysts frequently work alongside teams from operations, human resources, and management to gather data, analyze performance metrics, and identify areas for improvement. They often facilitate meetings to present findings and recommend actionable strategies based on their analyses. This collaborative approach ensures that assessment outcomes are understood and integrated into organizational processes, fostering a culture of continuous improvement and data-driven decision making.

What does an Assessment Analyst do?

An Assessment Analyst is responsible for collecting, analyzing, and interpreting data to evaluate the effectiveness of programs, policies, or processes within an organization. They often design and administer assessments or surveys, compile results, and provide actionable insights to help guide decision-making. Assessment Analysts work in various sectors, including education, healthcare, and business, and play a key role in ensuring organizational goals are met through evidence-based recommendations.

What is the difference between Assessment Analyst vs Data Analyst?

AspectAssessment AnalystData Analyst
Required CredentialsBachelor's degree in related field, certifications like CAP or similarBachelor's degree in data science, statistics, or related field; certifications like Microsoft Excel, SQL, or Tableau
Work EnvironmentEducational institutions, government agencies, or corporate training departmentsBusiness, finance, healthcare, or tech companies
Employer & Industry UsageUsed in education, HR, and assessment organizationsUsed across various industries for data analysis and reporting

The Assessment Analyst primarily focuses on evaluating and analyzing assessment data to improve educational or training outcomes, often working within educational or HR settings. In contrast, Data Analysts handle broader data sets across industries, providing insights for decision-making. While both roles require analytical skills and similar certifications, their work environments and specific focus areas differ.

What are popular job titles related to Assessment Analyst jobs in Massachusetts? For Assessment Analyst jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Assessment Analyst jobs in Massachusetts look for? The top searched job categories for Assessment Analyst jobs in Massachusetts are:
What cities in Massachusetts are hiring for Assessment Analyst jobs? Cities in Massachusetts with the most Assessment Analyst job openings:
Assessment Analyst jobs near you
Infographic showing various Assessment Analyst job openings in Massachusetts as of May 2026, with employment types broken down into 4% As Needed, 70% Full Time, 16% Part Time, 2% Temporary, and 8% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution.
Manage Engine ITSM - ITIL Assessment Analyst

Manage Engine ITSM - ITIL Assessment Analyst

Computer Task Group, Inc

Attleboro, MA

$50 - $65/hr

Full-time

Posted 20 days ago

Job description

Overview

CTG is seeking an experienced ManageEngine Consultant with deep ITIL expertise to evaluate our current ManageEngine environment, identify opportunities for optimization, and implement workflow and automation improvements. This role is ideal for a consultant who thrives on transforming IT operations, improving service delivery, and enabling automation-driven efficiency.

Key Responsibilities
  • Environment Assessment - Conduct a comprehensive review of the current ManageEngine deployment, including configuration, integrations, modules in use, and alignment with ITIL best practices.
  • Process & Workflow Analysis - Evaluate existing ITSM workflows (Incident, Problem, Change, Asset, CMDB, Request Fulfillment, etc.) to identify inefficiencies, bottlenecks, and improvement opportunities.
  • ITIL Alignment - Map current processes to ITIL standards and recommend enhancements to improve maturity, consistency, and compliance.
  • Automation Design - Develop automation strategies using ManageEngine capabilities such as business rules, custom triggers, SLA automation, orchestration, and integrations.
  • Implementation & Configuration - Configure and deploy workflow improvements, automation scripts, and system optimizations across ManageEngine modules.
  • Stakeholder Engagement - Collaborate with IT leadership, service desk teams, and process owners to gather requirements and validate improvements.
  • Documentation & Knowledge Transfer - Produce clear documentation, updated process maps, and training materials to ensure long-term sustainability.
  • Performance Optimization - Recommend and implement improvements to system performance, reporting, dashboards, and KPIs.
  • Integration Review - Assess and optimize integrations with Active Directory, monitoring tools, HR systems, and other enterprise platforms.
Required Skills & Experience
  • ManageEngine expertise with 5+ years working across modules such as ServiceDesk Plus, Endpoint Central, ADManager Plus, and OpManager.
  • ITIL Expert/Master certification or equivalent experience implementing ITIL-aligned processes.
  • Experience with automation tools, APIs, webhooks, and scripting languages such as Python, PowerShell, and Deluge.
  • Proven ability to design and optimize ITSM workflows and service catalogs.
  • Familiarity with REST APIs, data mapping, and cross-platform integrations.
  • Strong analytical and consulting skills with the ability to assess environments and present actionable recommendations.
  • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
Preferred Qualifications
  • Experience with enterprise-scale ManageEngine deployments.
  • Background in IT Operations, Service Delivery, or Enterprise Automation.
  • Knowledge of CMDB design and asset lifecycle management.
  • Experience with orchestration platforms such as ServiceDesk Plus Orchestration or Power Automate.
Success Criteria
  • Improved workflow efficiency and reduced manual effort.
  • Increased automation coverage across ITSM processes.
  • Enhanced alignment with ITIL best practices.
  • Clear documentation and knowledge transfer to internal teams.
  • Measurable improvements in SLA compliance, ticket handling, and service delivery.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $50.00 to $65.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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